HHVReviews

: 12,496ExcellentCertified

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HHV- Logo - reviews
HHV- Logo - reviews

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HHV - Vinyl, Streetwear, Sneakers and more

At HHV we live and love an urban lifestyle. For 17 years, this dedication has been reflected in a unique range in our online shop. The range spans an arc from vinyl records to streetwear right up to sneakers, everything under one roof. Our vinyl shop stocks over 80,000 releases – one of the world’s largest selections of vinyl records online. We also focus on high quality urban fashion brands and a range of stylish sneakers. All selected carefully and with great attention to detail.
Contact
HHV Handels GmbH
Zur Alten Börse 55
12681 Berlin
Germany
Trade register
Amtsgericht Berlin (Charlottenburg) HRB 117211
Authorised representative
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Reviews for HHV

4.82/5.00
Excellent
How is the rating calculated?

1,587 reviews in the last 12 months

88 %
8 %
1 %
1 %
1 %
12,496 total reviews

What other customers say about their experience with HHV

3 months ago
Still have never received my shipment. I never issue up until my last order. It's going on 3 months.
 Verified review|
HHV- Logo - reviews
HHV- Logo - reviews
 Answer by HHV
3 months ago
Sorry about that. During this time it can actually take up to 8 weeks. We just sent a refund.
3 months ago
Limitierte Deluxe Edition für teures Geld bestellt, "Normal" Version bekommen! Was soll das??? Die Limited Deluxe Edition ist auf dem Cover auch so ausgewiesen!!!
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HHV- Logo - reviews
 Answer by HHV
3 months ago
Tut uns leid. Es kann leider manchmal zu Fehlern im Warenbestand kommen. Gerne kann eine Erstattung oder ein Ersatz arrangiert werden.
4 months ago
I ordered new unsealed record. It was delivered opened.
 Verified review|
HHV- Logo - reviews
HHV- Logo - reviews
 Answer by HHV
4 months ago
Sorry that the record was received in a different state as described. Sometimes a flaw is not detected. Please get in touch for a replacement or a refund.
4 months ago
No reactions back in email
 Verified review|
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HHV- Logo - reviews
 Answer by HHV
4 months ago
Sorry for replying a bit later as usual due to the bank holiday weekend. Please send us a photo or a video regarding the defective item to service@hhv.de.
4 months ago
No delivery
 Verified review|
HHV- Logo - reviews
HHV- Logo - reviews
 Answer by HHV
4 months ago
Sorry that the item was not received. Please get in touch with us to either get a replacement or a refund.
4 months ago
Very bad experience. The package arrived broken. I did not accept. The courier took him back. Parcel stuck. Neither money nor goods. Support is poor. Write down the letter during the day. One sentence at a time.
 Verified review|
HHV- Logo - reviews
HHV- Logo - reviews
 Answer by HHV
4 months ago
We are sorry that the item arrived broken. In this case the best was to actually not accept the parcel. We also have to trust our forwarder and in rare cases unfortunately the items don't arrive in the perfect shape. We will send a refund after the item is returned to us.
4 months ago
I was given a delivery date, and I was home all day waiting for it (in fact, I was home all week). However, the delivery never came. I was told that I had to buy the products again, but they are no longer available, and the sale/promo code I used is no longer valid. Also, the customer service rep was vague and not informative. Why can’t the package simply be sent again? I am not happy.
 Verified review|
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HHV- Logo - reviews
 Answer by HHV
4 months ago
We are sorry that Hermes couldn't deliver the items. Unfortunately they did get returned to us and we refunded them immediately after.
5 months ago
Absolutely disgusted with the service, the product and customer service. I have to do the running around to provide proof of purchase. If i could select zero stars i would.
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HHV- Logo - reviews
 Answer by HHV
4 months ago
Very sorry that the item is going to be returned to us. We will issue a refund once the item is back.
8 months ago
Coupon never received, impossible to cancel order. Customer support line just closes the call after 30 seconds. Terrible and LAST experience with shop.
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HHV- Logo - reviews
 Answer by HHV
8 months ago
There was a bug in our system that resulted in the codes not being sent properly. Regarding the phone it might be that the lines were busy or it was a call outside of our operating times. The money was refunded now to the credit card.
8 months ago
paid on Dec 15 shipped on Dec 18 stopped in a Fedex warehouse in Teverola IT from 21 December has not yet been delivered I am disappointed because they were Christmas presents 1 star
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HHV- Logo - reviews
 Answer by HHV
8 months ago
Sorry that it takes longer than usual for FedEx to deliver the item. We just refunded the shipping cost. It should be delivered today.
9 months ago
This records came in great time and customer service was great bu the quality of vinyl is pure...was a new one but sound quality is horrible
 Verified review|
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HHV- Logo - reviews
 Answer by HHV
8 months ago
We are sorry that the quality of the item is horrible. In rare cases it can happen that the vinyl received has a pressing fault or similar errors. Please get in touch for a replacement or a refund.
9 months ago
The shop says delivery 5-6 days. More and more orders lately are taking more than 2 weeks to get here. My last specific order left the shop on the 29th of November and I still haven't received it. Also, the FedEx courier from my town haven't received it yet. Apart from this there was also an old order that was never sent.
 Verified review|
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HHV- Logo - reviews
 Answer by HHV
9 months ago
We are sorry that the items take longer to be delivered. Unfortunately the items seem to be stuck somewhere in the shipping process with FedEx. We contacted FedEx now to resolve the issue. In the worst case, a full refund is possible.
9 months ago
HELLO, Sorry to inform you I still didn't receive the vinyl Best Regards
 Verified review|
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HHV- Logo - reviews
 Answer by HHV
9 months ago
It's unfortunate that records are not yet received. An unregistered shipping method was chosen which means that it can still arrive. It can take up to a few weeks. Please get in touch with us via e-mail if the records haven't been received in maximum two weeks.
1 year ago
Unfortunately, I couldn't pay with my Ukrainian card, the payment was rejected on the side of this site
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HHV- Logo - reviews
 Answer by HHV
1 year ago
The payment was denied because the country of the shipping address does not match the country in which the credit card is registered.
1 year ago
The product came damaged - a tear in the outer sleeve presumably down to Hermes delivery
 Verified review|
HHV- Logo - reviews
HHV- Logo - reviews
 Answer by HHV
1 year ago
We are very sorry that a damaged product was received. Please send some photos to service@hhv.de and get back to us regarding a refund or a replacement.