HHVReviews:
1,766 reviews in the last 12 months20,261 total reviews
Excellent
TrustmarkValid
Top positive review
Nov 21, 2023
Verified review
Die Platten waren wie beschrieben. Nur leider waren sie nicht gut genug verpackt, so dass zwei Plattencover oben durchstossen waren (bei eingeschweisster Neuware schwer zu verhindern, aber es war auch eine secondhand-Platte dabei und da ist es leicht, die Platte zum Transport aus dem Cover heraus zu nehmen.
Read more
HM
Heiko M.
Düsseldorf
Top negative review
Nov 12, 2023
Verified review
It’s a shame and not professional. I bought a vinyl more than 9 months ago and they waited all these time to told me that he is not available. When I bought this release from 90’s tapes, it was just already new and I’m sure that I’m always in the first to ordered it. Now if I want it I need to pay twice ! Only response that they gave me is a shortage but it is impossible because like I said, I was in the first to ordered it and at this time it was available. Very angry and very poor service from them.
They only give me a small voucher code of 10€ ?? Wow I am very happy after bought more than 1000€ of vinyls. Really HHV ??
And last, they must do something for us bonus coins. A system that recognizes the buyer and save and accumulate all the bonus coins we rewarded. Like that we won’t loose anything and it is most fair.
Usually I am always happy with HHV but this time I am very angry because I’m sure that they took my vinyl on my order in waiting since 9 month and sell or give to another. When someone paid for, you must take it away from your regular stock and reserve. It is just a respect.
Read more
Reviews for HHV
Dec 5, 2023
Verified review
Still not able to pick up my parcel because of a missing number. Pick up code.
So please. Help provide me with the code so I can open the lockers.
Also, the service team is rude. Never buying here anymore.
Give me my money back or arrange the code!!!
Report review
Answer by HHV
Dec 6, 2023
You should receive the code from your UPS pick up store. We apologize for the inconvenience and frustration this has caused.
JA
Jonathan A.
Lebbeke
Oct 11, 2023
Verified review
My order is send back, cause DHL don't find the delivery address?!!
HHV received the package back and tells me that 2 items are not in stock anymore???
This is not the way to threat (fix) customers.
I will order to other shops now....
Report review
Answer by HHV
Oct 13, 2023
We have to find a better solution for returns, which are nor delivered. We apologize for the inconvenience and frustration this has caused.
May 6, 2023
Verified review
Very slow order fulfillment and poor customer service
Items available, order placed on 26th April. On 6th May my items are still in Germany waiting for shipping. I sent 2 emails asking for a change of shipping service to accelerate the whole process, but no one has replied. Never more
Report review
Answer by HHV
May 8, 2023
Unfortunately, we shipped a day later than planned because of a holiday. We apologize for the inconvenience and frustration this has caused.
Dec 7, 2023
Verified review
I've purchased lp Stieve Ray Vaughan lp ans the second record was badly scrunched. I've been sending messages to the seller but not much response.
I hope they will send any email back and solve this problem. Thank you
Report review
Answer by HHV
Dec 8, 2023
We are sorry that the items received are not in perfect condition. Our customer service has been informed and will get back to you. We apologize for the inconvenience and frustration this has caused.
Dec 15, 2023
Verified review
Poor communication
After a week they had failed to send my order, when I queried it, instead of seeking a solution they simply cancelled the order without explanation.
Very frustrating service level.
Report review
Answer by HHV
Dec 18, 2023
We had answered that we have not received a positive response from FedEx. We apologize for the inconvenience and frustration this has caused.
Nov 27, 2023
Verified review
CS needs to check mail info from client. Today is the 2nd time my order will be sent back to Germany by Fedex because there are papers missing Again since I live in a non EU country
Report review
Answer by HHV
Nov 29, 2023
We are sorry for the delay. Extra paperwork is required for Gibraltar. Our customer service has been informed and will get back to you
Nov 25, 2023
Verified review
Once I ordered the 50 cent’s album for 20€ but they canceled my order , explained what is out of stock. But magically it was on stock for 50€. So cheap and naive action
Report review
Answer by HHV
Nov 29, 2023
Unfortunately it is not the same version. We are sorry. The timing is unfortunate, of course.
May 5, 2023
Verified review
My order was cancelled because of a problem of stock. Not their fault because or RSD but very frustrating and no commercial attention
Report review
Answer by HHV
May 8, 2023
Unfortunately, our servers collapsed due to the many hits to the Record Store Online Drop. That is why the items were out of stock. We apologize for the inconvenience.
Jun 16, 2023
Verified review
Ik wil niet meer besteld van jullie shop graag mijn besteling anuliren en niet weer mijn zelf lasyltig valen. Gr Lena Ociepa
Report review
May 5, 2023
Verified review
they oversold a vinyl and then let me know days afterwards. Refund, but I still really wanted the vinyl.
Report review
Answer by HHV
May 5, 2023
Unfortunately, our servers collapsed due to the many hits to the Record Store Online Drop. That is why the items were out of stock. We apologize for the inconvenience.
Nov 21, 2023
Verified review
One item bought from coins was missing in the box. Seller usually doesn’t resolve consumer complaints.
Report review
Answer by HHV
Nov 21, 2023
That doesn't sound like a very good experience. We are sorry. We know we can do that better. We apologize for the inconvenience and frustration this has caused.
Nov 30, 2023
Verified review
Once a client made an order, be sure your provider is doing his job, better tracking of items
Report review
Answer by HHV
Dec 4, 2023
We are very sorry for the delay. Please get in touch with our customer service. We apologize for the inconvenience and frustration this has caused.
Nov 21, 2023
Verified review
Doesn’t provide resolutions to problems faced after placing an order
Doesn’t provide resolutions to the problems faced regarding shipment after placing an order.
Report review
Answer by HHV
Nov 21, 2023
Unfortunately the return costs far exceed the costs of the order. We are very sorry that we couldnt find a better solution with Indian Customs.
DF
Dris F.
Winsford
May 4, 2023
Verified review
You accepted an order and disappointingly didn’t have stock so cancelled my order.
Report review
Answer by HHV
May 4, 2023
Unfortunately, our servers collapsed due to the many hits to the Record Store Online Drop. That is why the items were out of stock. We apologize for the inconvenience.
Jun 28, 2023
Verified review
Mi pedido no ha llegado.
Mi pedido aparece como entregado, pero aún no he recibido nada .
Report review
Answer by HHV
Jun 30, 2023
We are sorry about that. Please get in touch with our customer service via service@hhv.de. We are able to do an investigation and are able to arrange a refund or replacement.
May 15, 2023
Verified review
After two weeks I have no idea where it is. Impossible to track
Report review
Answer by HHV
May 16, 2023
Correos tracking sometimes doesnt work. We apologize for the inconvenience and frustration this has caused.
May 4, 2023
Verified review
Order was cancelled the next day due to them selling too much
Report review
Answer by HHV
May 4, 2023
Unfortunately, our servers collapsed due to the many hits to the Record Store Online Drop. That is why the items were out of stock. We apologize for the inconvenience.
HR
Hc R.
Warmond
Jun 24, 2023
Verified review
Pakje nooit bezorgd!!!!!!!!!!!!!!!!!!!
Report review
Answer by HHV
Jun 30, 2023
Unfortunately there was a problem with DHL. We are sorry. The order got returned and refunded.
Dec 1, 2023
Verified review
Worst packaging worst delivery.
Report review
Answer by HHV
Dec 4, 2023
The items should always arrive in perfect condition. We are sorry for the effort to return the items. We apologize for the inconvenience and frustration this has caused.
AJ
Alex J.
Milano
Dec 21, 2023
Verified review
The delivery info is not true
Report review
Answer by HHV
Dec 22, 2023
Your order is still on the way. Unfortunately the tracking info for Airmail is not so good.