HHVReviews

: 12,496ExcellentCertified

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HHV- Logo - reviews

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HHV - Vinyl, Streetwear, Sneakers and more

At HHV we live and love an urban lifestyle. For 17 years, this dedication has been reflected in a unique range in our online shop. The range spans an arc from vinyl records to streetwear right up to sneakers, everything under one roof. Our vinyl shop stocks over 80,000 releases – one of the world’s largest selections of vinyl records online. We also focus on high quality urban fashion brands and a range of stylish sneakers. All selected carefully and with great attention to detail.
Contact
HHV Handels GmbH
Zur Alten Börse 55
12681 Berlin
Germany
Trade register
Amtsgericht Berlin (Charlottenburg) HRB 117211
Authorised representative
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Reviews for HHV

4.82/5.00
Excellent
How is the rating calculated?

1,587 reviews in the last 12 months

88 %
8 %
1 %
1 %
1 %
12,496 total reviews

What other customers say about their experience with HHV

3 months ago
Can be better in customer service , which includes , more goodies for loyal customers as a example , etc. we bring them constantly money, they should invest in those customers in a better way !
 Verified review|
HHV- Logo - reviews
HHV- Logo - reviews
 Answer by HHV
3 months ago
Thanks for the feedback. We constantly offer bonus coin items which can be purchased with every order for free.
4 months ago
Again an open record in shrink sold with several creases sold as new.
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HHV- Logo - reviews
HHV- Logo - reviews
 Answer by HHV
4 months ago
We are sorry that the item was received in a different state as described. Please get in touch with us for a refund or a replacement.
4 months ago
Rated low because of no tracking info on shipping and shipping time is to slow...I used to get my orders on time and fast within 3-4 days now it is 7-10 days to receive my orders...I pay to much in shipping for such bad service...I stopped using UGHH...Underground Hip Hop NYC for that same reason...I am considering the same with HHV...I only get shipping info after the package has been delivered.
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HHV- Logo - reviews
 Answer by HHV
4 months ago
We are sorry that the delivery time is very long. Please note that during the current situation it could be that some orders arrive later than usual.
5 months ago
FedEx lost the parcel on its way to Sweden. But I got my money back, great service hhv and not your miss!
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HHV- Logo - reviews
HHV- Logo - reviews
 Answer by HHV
5 months ago
We are sorry that FedEx couldn't deliver the parcel. Of course we refunded the money back.
6 months ago
I purchased Birkenstock’s from the website. Apparently the shoes for men and not for women. Customer service stayed that I won’t be covered for the return. There was no clear indication whether I was purchasing men vs woman’s . Birkenstock’s coverts the men sizing to women. I chose my size in women. I am deeply disappointed in this website. I am never shopping with this company again
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HHV- Logo - reviews
HHV- Logo - reviews
 Answer by HHV
6 months ago
We are sorry that there was a mistake in the order. We only offer to cover the return cost with faulty or defective items as well as wrong items sent (wrong size received). Of course a refund can be offered when the items were sent back.
6 months ago
Very poor quality, Chinese made item by the looks. Edge damage, chipped and marked, wouldn't recommend.
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HHV- Logo - reviews
HHV- Logo - reviews
 Answer by HHV
6 months ago
We are sorry that the quality is not sufficient. Please get in touch with us regarding a refund and/or a replacement.
8 months ago
One of the items in my order had a piece missing, when i tried to email them through their website they never responded.
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HHV- Logo - reviews
HHV- Logo - reviews
 Answer by HHV
8 months ago
We sent an email about which of the items is faulty. Please get back to us regarding a refund or a replacement.
9 months ago
They sent me a different item, then I asked to exchange to right item. They said they couldnt do that way, then I asked to return that item and money back. They said I couldnt return it, they only could a partial price back....
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HHV- Logo - reviews
 Answer by HHV
9 months ago
Unfortunately the returns outside of Europe have to be usually paid by the customer or unfortunately can be a bit too inconvenient depending on the items. That's why a partial refund was suggested which was agreed.
9 months ago
Unavailable card payment method if you bank is not German. Complete nonsense. Also Hermes delivery is slow, poor and extremely inefficient.
 Verified review|
HHV- Logo - reviews
HHV- Logo - reviews
 Answer by HHV
9 months ago
Credit card payments with foreign credit cards are possible. There is a security check-up in place that automatically rejects credit card payments whose address is not conforming with the delivery address. Hermes didn't find anyone home the first time and then a request to deliver the package to a filed location was requested. This usually takes a 1-2 days longer due to logistical reasons.
9 months ago
A vinyl album sold as new was delivered with a badly torn seal, was obviously NOT NEW and the seller is not being helpful in rectifying this issue, even though a paypal claim has been raised. DO NOT purchase from this seller, they do not supply as stated, neither do they care when you complain
 Verified review|
HHV- Logo - reviews
HHV- Logo - reviews
 Answer by HHV
9 months ago
We are sorry that the record was received like this. Please send a photo for refund or return to our customer service.
10 months ago
I ordered a total of 6 records at HHV. The site seems legit and very nice. But when I received the records 2 out of 6 records were very dirty and one didn't even had a inner sleeve. I paid good money for the records but they clearly sold me second hand records for a 'new' price. I'm very upset and will never order again if this is the way bussiness is done at HHV...
 Verified review|
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HHV- Logo - reviews
 Answer by HHV
9 months ago
We are sorry that the items were not in the appropriate condition. In rare cases a hidden damage is not detected. Please contact us for a refund or a return of the items.
10 months ago
Item received were not as described in the order: LP sold as new but arrived unsealed and record had dirt/fingerprint; LP sold as printed in UK but received A Russian press.
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HHV- Logo - reviews
 Answer by HHV
10 months ago
We are very sorry for this inconvenience. It happens rarely that a different version or damage is not detected. Please get back to us for a refund or a return.
10 months ago
slow reply
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HHV- Logo - reviews
 Answer by HHV
10 months ago
We received the payment and sent out the order successfully. We apologize for the delay in communication.
11 months ago
Mauvaise adresse donnée au transporteur. Aucun support du service client
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HHV- Logo - reviews
 Answer by HHV
11 months ago
Very sorry that the item couldn't be delivered. No adress change has been requested from our side. A refund will be received as soon as the item is back.
1 year ago
I needed to sign up for a voucher during check-out but I was unable to validate it. I got a very poor reaction from customer service.
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HHV- Logo - reviews
 Answer by HHV
1 year ago
The newsletter activation code only works when registered as a user on our website. I issued a refund for the newsletter amount since the order was already shipped.
1 year ago
I lost confidence in this store. Incompetent fraudsters. They do not publish accurate product information, and justify the dumbest way.
 Verified review|
HHV- Logo - reviews
HHV- Logo - reviews
 Answer by HHV
1 year ago
We are very sorry that the products weren't received as expected. We do always offer detailed information, however it might happen that a flaw is not detected. We always offer the possibility to check the items specifically in our warehouse before shipping, though if items arrive in an incorrect way, refund or return is possible in all cases.