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HHV
Reviews:

1,681 reviews in the last 12 months20,080 total reviews  

4.79
Excellent

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Top positive review

Nov 21, 2023
 Verified review
Die Platten waren wie beschrieben. Nur leider waren sie nicht gut genug verpackt, so dass zwei Plattencover oben durchstossen waren (bei eingeschweisster Neuware schwer zu verhindern, aber es war auch eine secondhand-Platte dabei und da ist es leicht, die Platte zum Transport aus dem Cover heraus zu nehmen.
HM
Heiko M.
Düsseldorf

Top negative review

Nov 12, 2023
 Verified review
It’s a shame and not professional. I bought a vinyl more than 9 months ago and they waited all these time to told me that he is not available. When I bought this release from 90’s tapes, it was just already new and I’m sure that I’m always in the first to ordered it. Now if I want it I need to pay twice ! Only response that they gave me is a shortage but it is impossible because like I said, I was in the first to ordered it and at this time it was available. Very angry and very poor service from them. They only give me a small voucher code of 10€ ?? Wow I am very happy after bought more than 1000€ of vinyls. Really HHV ?? And last, they must do something for us bonus coins. A system that recognizes the buyer and save and accumulate all the bonus coins we rewarded. Like that we won’t loose anything and it is most fair. Usually I am always happy with HHV but this time I am very angry because I’m sure that they took my vinyl on my order in waiting since 9 month and sell or give to another. When someone paid for, you must take it away from your regular stock and reserve. It is just a respect.
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Reviews for HHV

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Mar 9, 2024
 Verified review

275 / 5 000

275 / 5 000 Wyniki tłumaczenia Tłumaczenie New vinyl in the announcement. After receiving it, it turns out that the foil is missing and the discs are broken. There is no chance that they were damaged during transport because the packaging was in perfect condition. It turns out they knew what they were sending. I can't believe it. The only plus is that they gave the money back.
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Answer by HHV
Mar 11, 2024
The items should always arrive in perfect condition. We apologize for the inconvenience and frustration this has caused.
Mar 7, 2024
 Verified review
Expect vinyl to be replaced, card came damaged and split. HHV Offered a portion of what the record cost. I would expect full refund and record collected. Or replaced with a new copy. That’s not been offered.
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Answer by HHV
Mar 7, 2024
We are sorry that the items received are not in perfect condition. Our customer service has been informed and will get back to you.
Mar 5, 2024
 Verified review
My t shirt had a Stain on it I am trying to resolve it with support, and they have have been good at giving quick answers although they keep asking for things for me to do.
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Answer by HHV
Mar 6, 2024
The items should always arrive in perfect condition. We are sorry for the effort to return the items. We apologize for the inconvenience and frustration this has caused.
2 days ago
 Verified review
for order 15019-50656, it dissappeared, but I don't have any response: I would like to hear a reaction, not to be treated as another support ticket
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Answer by HHV
19 hours ago
Your order has been successfully delivered in time. We had also answered your messages.
Feb 28, 2024
 Verified review
delay in delivery of the parcel.. Thank you..!
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Feb 24, 2024
 Verified review
I placed the order more than two weeks ago and i'm still waiting for the parcel to arrive. The company in Spain in charge of delivering the goods (Tipsa) is no good, they've been holding the package for three days for no reason.
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Feb 4, 2024
 Verified review

Used to be a big fan of HHV not now

Used to be a big fan of HHV. These years the prices are going higher, the category is getting smaller and customer service is not as good as it used to be (clueless staff). Disappointing.
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Feb 21, 2024
 Verified review
After almost 1 month in still waiting my disc......
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Answer by HHV
Feb 22, 2024
The order was delivered today by Airmail. We are sorry for the delay. We apologize for the inconvenience and frustration this has caused.
Feb 24, 2024
 Verified review
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Answer by HHV
Feb 27, 2024
Vielen Dank für die Bewertung. Was können wir das nächste Mal besser machen?
Jan 19, 2024
 Verified review

Poor information and scammy product photos

Ordered vinyl record there once, poor information about product and what's more they got their photos of diferent release, so it was quite scammy - ofcourse diferent vinyl came from what whas described. I also sent a question about that product to be sure if product's photos uploaded there corespond with product in real life, but nobody answered ever since. However delivery was really fast!
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Answer by HHV
Jan 24, 2024
We are very sorry for the wrong item. Unfortunately, your email was read after the order had already been sent. We apologize for the inconvenience and frustration this has caused.
Jan 23, 2024
 Verified review
I received damage item , payed shipping for a missing itemp and only got re embourse for the missing item but not the shipping
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Answer by HHV
Jan 24, 2024
We have refunded the half of the shipping cost too. Thank you very much.
Jan 23, 2024
 Verified review
Retoure seems to be not possible anymore. I did a registration for some items to return with no answer or confirmation.
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Answer by HHV
Jan 24, 2024
There was no message from you. Please be so kind and get in touch with us for a refund or a replacement.
Jan 13, 2024
 Verified review
I sent an email about a week ago about a missing order, but havent received an answer.
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Answer by HHV
Jan 16, 2024
That doesn't sound like a very good experience. We are sorry. Our customer service has been informed and will get back to you.
Jan 22, 2024
 Verified review
the record i bought sounded awful
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Jan 6, 2024
 Verified review
NEVER ARRIVED MY ORDER
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Answer by HHV
Jan 11, 2024
We are sorry for the delayed delivery. We apologize for the inconvenience and frustration this has caused.
Dec 4, 2023
 Verified review
My order never arrived to me and cancelled by HHV. HHV send me full refund and I took my all money back, for money no problem. But I'm also very sad and disappointed because I really wanted some of the records that were included in the cancellation. I'm shockesd because it's the first time I've had a question like this at HHV. I was also sad to lose my right to a 10% discount. I wanted to write these as a customer who loves HHV very much and has been very satisfied so far.
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Answer by HHV
Dec 4, 2023
That doesn't sound like a very good experience. We are sorry. Our customer service has been informed and will get back to you.
Dec 15, 2023
 Verified review

Don’t chose the lowest cost international shipping

While I know the issues I had aren’t directly with HHV, the carrier they use took 2 weeks to deliver instead of the 5 days advertised, this was understandable due to customs and the holidays. But after waiting the 2 weeks the package came in really rough shape. I expected better for a vinyl I paid a lot of money for. I chose this carrier because it was the lowest cost but if I had known I would’ve chosen differently.
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Dec 25, 2023
 Verified review
I did not receive my shipment.
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Dec 7, 2023
 Verified review

Refund policy

If you don’t have in stock anymore a item i ordered, it could be fair asking if i want to modify my order and let me choose even to cancel it before the delivery. I ordered two items to save on shipping costs and had a refund for the one i was more interested in. At least give the customer the opportunity to add another record before the delivery…
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Dec 5, 2023
 Verified review

Poor customer service

Delivery delayed by shipping company, it wasn’t HHV’s fault. But after contacting HHV customer service, for them to make claim towards shipping company, they didn’t want to do anything about it. Very poor and rude service from customer service. Not recommended.
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Answer by HHV
Dec 6, 2023
We are sorry that the delivery was delayed by one working day. Delivered within 4 working days from Berlin to Helsinki.