bresser.de/en/
Reviews:

424 reviews in the last 12 months1,428 total reviews  

4.72
Excellent

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Top positive review

Apr 20, 2023
 Verified review
You have a VERY happy customer from Greece. The product (Weather Station 7-in-1) is very trustworthy, precise and robust. The display is very detailed and you can choose which of the information format suites you (very detailed, just the important only). The reception is admirable. The station is located three armed concrete slabs above (and you can imagine the amount of iron that is in it, due to Greek earthquake regulations). Feel free to take a look at the recordings here: https://www.wunderground.com/dashboard/pws/IILIOU1. I am also pleased to state that the company honors their 5-year warranty and supports their customer even after 4 years.

Top negative review

Dec 14, 2023
 Verified review
I recently purchased a Bresser professional rain gauge. The order was delivered on time. However, I must make some criticisms of the equipment. 1 - The radiation shield does not fulfill its function very well and the temperature difference measured in the shade and with sun exposure is quite high and exceeds 4ºC. Apparently it has insufficient ventilation and spacing between "plates", the white paint used should be different (and possibly the use of black paint inside). 2 - The inclination of the walls of the rain gauge cone could be improved. 3 - The lack of higher edges at the top of the rain gauge cone reduces the accuracy of the measurement whenever heavy rain occurs (the drops bounce off the walls of the rain gauge) 3 - The absence of a filter and anti-bird thorns in the rain gauge means cleaning has to be more regular. 4 - It is not understood why they use a thermometer instead of a thermo-hygrometer. 5 - A bubble level should be included in the rain gauge and information for this need in the instruction manual. Incorrect leveling causes the weighbridge to malfunction! I bought the equipment on sale, but I don't think it's worth the €79 originally ordered. Still, I think it's an interesting instrument for measuring temperature in the shade or at night (where measurements are much more rigorous) or for measuring precipitation (as long as it's not too strong).
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Reviews for bresser.de/en/

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10 days ago
 Verified review
This month the new clock is automatically 2 hours aheard of real time sometimes (on/off), and we have not even shiftet to summertime in Denmark yet!
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Feb 4, 2024
 Verified review
No response to any of my emails on how returning order works. Eventually have to call to Germany after 3 or 4 unreplied emails
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Answer by bresser.de/en/
Mar 4, 2024
Thank you for taking the time to provide feedback about your experience. We appreciate your patience and understand it can be frustrating when emails are not responded to in a timely manner. At our company, we strive to provide excellent customer service and prioritize communication with our customers. We apologize for not meeting your expectations in this matter. We encourage any further feedback or suggestions you may have that could help us improve our services.
Jan 1, 2024
 Verified review
order 349870 has not yet arrived. The order was placed on 12/19, the website provided inaccurate information. It was indicated that delivery would take 2-3 business days. 14 days have passed!!! it was a gift for my husband's birthday. you have let me down greatly. I am disappointed.
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Answer by bresser.de/en/
Jan 3, 2024
Thank you for taking the time to leave us feedback regarding your experience. We apologize that your order did not arrive as expected. We strive to provide fast and accurate delivery times. We understand your disappointment and we are committed to providing our customers with a pleasant shopping experience. Thank you for bringing this to our attention and we hope that you give us another chance should you need any items in the future.
Jan 8, 2024
 Verified review
No delivery yet.
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Answer by bresser.de/en/
Mar 4, 2024
Thank you for sharing your experience with us. We understand that you have yet to receive your delivery, and we apologize for any inconvenience this has caused. At our company, we strive to provide our customers with the highest quality of service possible. We take great pride in delivering what we promise in a timely manner. If there is anything else we can do to help, please don’t hesitate to let us know.
Dec 10, 2023
 Verified review

The carrier (UPS) noticed the item was…lost

The carrier (UPS) noticed the item was delivered on a date not scheduled to do so and did not got in contact to inform the change. No one was expecting the delivery (none at home) and the carrier just tells the item was delivered (no name, no signature, nothing to prove it). After I opened a claim they just said they have not been able to locate the package.
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Answer by bresser.de/en/
Dec 28, 2023
Thank you for taking the time to share your experience with us. We understand how frustrating it can be to have a delivery not go as expected or planned. We take our customers’ satisfaction very seriously and strive to ensure that each delivery goes as smoothly as possible. We apologize if we were unable to locate the package in question and hope that in the future you will have a more positive experience with us. Thank you for your feedback and for being a valued customer.
Dec 24, 2023
 Verified review
In whole set Barlow lens is missing, and I can't place eyepieces correctly...
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Answer by bresser.de/en/
Dec 28, 2023
Thank you for taking the time to write this review. We are sorry that you had difficulty with the Barlow lens and placing the eyepieces correctly. At Bresser, we strive to provide our customers with the highest quality optics and equipment, so we apologize if your experience was not up to that standard. We value all feedback as it helps us create better products and improve our services for our customers. Thank you for your input!
Jun 2, 2023
 Verified review
I pay 104 euro for 2 articols . This articols was delivery with UPS and they dont want delivery my articols. This company refuz halp me they say is my fault because me i dont want take articols.
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Answer by bresser.de/en/
Jun 13, 2023
We're sorry for the trouble with the forwarder. We've already solved the problem in the meantime. If you want to let us know more about this case, please get in contact with our customer support.
Sep 21, 2023
 Verified review
Never received my product so I don’t recommend purchasing anything here
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Answer by bresser.de/en/
Sep 23, 2023
Thank you for your review. We understand that you did not receive your product and apologize for any inconvenience this may have caused. At our company, we strive to provide excellent customer service and ensure that all orders are delivered in a timely manner. If you ever have any future issues, please do not hesitate to reach out to us directly at [service@bresser.de] so that we can address them promptly. Thank you again for taking the time to share your feedback.
Sep 26, 2023
 Verified review
I received nothing. Still waiting, but I’m not very patient.
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Answer by bresser.de/en/
Nov 14, 2023
Thank you for your feedback. We understand the importance of timely delivery and we do our best to get your order to you as quickly as possible. Here at our company, we strive to provide excellent customer service and we apologize for any delays that may have occurred. Thank you again for taking the time to share your experience with us.
Oct 7, 2023
 Verified review
Keep your binding offers, do not deny the orders
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Answer by bresser.de/en/
Nov 14, 2023
Thank you for taking the time to write your review. We appreciate your feedback and we recognize that it is important for us to keep our binding offers and honor our customers’ orders. At our company, customer satisfaction is always a top priority. We strive to provide the best possible service, and we take all feedback seriously. Unfortunately, you selected the wrong country, which caused a system issue and delayed the delivery. Unfortunately, the item was already out of stock after clarification. We had already informed you of this. Thank you again for your honest opinion.