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Top positive review
Apr 20, 2023
Verified review
You have a VERY happy customer from Greece. The product (Weather Station 7-in-1) is very trustworthy, precise and robust. The display is very detailed and you can choose which of the information format suites you (very detailed, just the important only). The reception is admirable. The station is located three armed concrete slabs above (and you can imagine the amount of iron that is in it, due to Greek earthquake regulations). Feel free to take a look at the recordings here: https://www.wunderground.com/dashboard/pws/IILIOU1. I am also pleased to state that the company honors their 5-year warranty and supports their customer even after 4 years.
I recently purchased a Bresser professional rain gauge. The order was delivered on time. However, I must make some criticisms of the equipment.
1 - The radiation shield does not fulfill its function very well and the temperature difference measured in the shade and with sun exposure is quite high and exceeds 4ºC. Apparently it has insufficient ventilation and spacing between "plates", the white paint used should be different (and possibly the use of black paint inside).
2 - The inclination of the walls of the rain gauge cone could be improved.
3 - The lack of higher edges at the top of the rain gauge cone reduces the accuracy of the measurement whenever heavy rain occurs (the drops bounce off the walls of the rain gauge)
3 - The absence of a filter and anti-bird thorns in the rain gauge means cleaning has to be more regular.
4 - It is not understood why they use a thermometer instead of a thermo-hygrometer.
5 - A bubble level should be included in the rain gauge and information for this need in the instruction manual. Incorrect leveling causes the weighbridge to malfunction!
I bought the equipment on sale, but I don't think it's worth the €79 originally ordered. Still, I think it's an interesting instrument for measuring temperature in the shade or at night (where measurements are much more rigorous) or for measuring precipitation (as long as it's not too strong).
This month the new clock is automatically 2 hours aheard of real time sometimes (on/off), and we have not even shiftet to summertime in Denmark yet!
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Answer by bresser.de/en/
13 days ago
Thank you for your review. We appreciate that you are taking the time to provide us with feedback. Here at our company, we strive to provide our customers with quality products and services that are reliable and efficient. We value your input greatly and will take your concerns into consideration as we continue to improve and expand. Thank you again for taking the time to share your experience.
Feb 4, 2024
Verified review
No response to any of my emails on how returning order works. Eventually have to call to Germany after 3 or 4 unreplied emails
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Answer by bresser.de/en/
Mar 4, 2024
Thank you for taking the time to provide feedback about your experience. We appreciate your patience and understand it can be frustrating when emails are not responded to in a timely manner. At our company, we strive to provide excellent customer service and prioritize communication with our customers. We apologize for not meeting your expectations in this matter. We encourage any further feedback or suggestions you may have that could help us improve our services.
Jan 1, 2024
Verified review
Telescope Vixen
I have order and payed one telescope Vixen to offer my son by Christmas time. Even that I made an error to order so close to Christmas and they didn't have the possibility to sent the order to arrive by that time.
They haven't sent me any email to inform me with the confirmation of the payment and with the day that they will eventually sent the order to me.
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Answer by bresser.de/en/
Jan 3, 2024
Thank you for taking the time to share your experience with us. We appreciate your purchase and regret that we were unable to deliver the telescope in time for Christmas. Our priority is always providing excellent customer service and ensuring our customers are satisfied, and we apologize if we failed to do this on this occasion. At Bresser, it is our goal to ensure our customers receive products they need in a timely manner. We hope that you are pleased with your purchase when it arrives and that you will come back to us for future orders. Thank you again for your feedback.
Jan 1, 2024
Verified review
order 349870 has not yet arrived. The order was placed on 12/19, the website provided inaccurate information. It was indicated that delivery would take 2-3 business days. 14 days have passed!!! it was a gift for my husband's birthday. you have let me down greatly. I am disappointed.
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Answer by bresser.de/en/
Jan 3, 2024
Thank you for taking the time to leave us feedback regarding your experience. We apologize that your order did not arrive as expected. We strive to provide fast and accurate delivery times. We understand your disappointment and we are committed to providing our customers with a pleasant shopping experience. Thank you for bringing this to our attention and we hope that you give us another chance should you need any items in the future.
Dec 19, 2023
Verified review
Delivery company didn't deliver. BRESSER still haven't communicated with me to resolve it.
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Answer by bresser.de/en/
Dec 28, 2023
Thank you for taking the time to share your experience. We appreciate your honest feedback and take it into consideration. It is our company philosophy at BRESSER to provide quality customer service. We understand how important timely deliveries are to our customers, and we apologize that we fell short in this instance. Rest assured that we are doing our best to resolve the matter as soon as possible. Again, thank you for your honest feedback and patience as we work through this issue.
Dec 24, 2023
Verified review
In whole set Barlow lens is missing, and I can't place eyepieces correctly...
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Answer by bresser.de/en/
Dec 28, 2023
Thank you for taking the time to write this review. We are sorry that you had difficulty with the Barlow lens and placing the eyepieces correctly. At Bresser, we strive to provide our customers with the highest quality optics and equipment, so we apologize if your experience was not up to that standard. We value all feedback as it helps us create better products and improve our services for our customers. Thank you for your input!
Jan 4, 2024
Verified review
still waiting for delevery
still waiting for delevery
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Answer by bresser.de/en/
Mar 4, 2024
Thank you for taking the time to provide us with your feedback. We understand that timely delivery is important to our customers and we strive to provide fast and efficient service. We value all our customers' feedback and take it into consideration when making improvements to our products and services. Thank you again for reaching out with your comments.
Jan 8, 2024
Verified review
No delivery yet.
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Answer by bresser.de/en/
Mar 4, 2024
Thank you for sharing your experience with us. We understand that you have yet to receive your delivery, and we apologize for any inconvenience this has caused. At our company, we strive to provide our customers with the highest quality of service possible. We take great pride in delivering what we promise in a timely manner. If there is anything else we can do to help, please don’t hesitate to let us know.
Aug 6, 2023
Under review
Raised an issue to support... Got blocked
Had an issue with a product like a t bar
Reached out to support and they asked for proof
I sent them a video and they blocked that email.. So i can't send emails anymore
Tried calling them to rectify the situation and they are acting clueless and no idea how to rectify either situations..
Didn't expect this behaviour at all from such an established company
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Jun 2, 2023
Verified review
I pay 104 euro for 2 articols . This articols was delivery with UPS and they dont want delivery my articols. This company refuz halp me they say is my fault because me i dont want take articols.
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Answer by bresser.de/en/
Jun 13, 2023
We're sorry for the trouble with the forwarder. We've already solved the problem in the meantime. If you want to let us know more about this case, please get in contact with our customer support.
May 24, 2023
Verified review
No customer service available
Bresser don't provide active customer service - my product is not working properly and now I have to wait for an email response. Dreadful customer service
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Answer by bresser.de/en/
Jun 19, 2023
Thank you for your detailed review. We appreciate your feedback and are sorry to hear that you have not had the experience you were hoping for when it comes to customer service. At Bresser, we strive to make sure that all of our customers are satisfied with their products and experiences. We take pride in providing a high quality of customer service and doing our best to address each individual customer's needs in a timely manner. Thank you once again for taking the time to share your feedback with us - it is invaluable to us as we continue to make improvements.
May 28, 2023
Verified review
For Bresser 5 stars!
For the product 1 star. Suction caps no good … product arrived with little marks on the brushed aloy rimm
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Answer by bresser.de/en/
Jun 13, 2023
Thank you for your review regarding Bresser. We are pleased to hear that you are happy with our service but sorry that your product arrived with some damage. At Bresser, we take great pride in providing products of the highest quality and will always strive to provide the best possible customer experience. We value your feedback and thank you for taking the time to share it.
Dec 10, 2023
Verified review
The carrier (UPS) noticed the item was…lost
The carrier (UPS) noticed the item was delivered on a date not scheduled to do so and did not got in contact to inform the change. No one was expecting the delivery (none at home) and the carrier just tells the item was delivered (no name, no signature, nothing to prove it). After I opened a claim they just said they have not been able to locate the package.
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Answer by bresser.de/en/
Dec 28, 2023
Thank you for taking the time to share your experience with us. We understand how frustrating it can be to have a delivery not go as expected or planned. We take our customers’ satisfaction very seriously and strive to ensure that each delivery goes as smoothly as possible. We apologize if we were unable to locate the package in question and hope that in the future you will have a more positive experience with us. Thank you for your feedback and for being a valued customer.
Sep 21, 2023
Verified review
Never received my product so I don’t recommend purchasing anything here
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Answer by bresser.de/en/
Sep 23, 2023
Thank you for your review. We understand that you did not receive your product and apologize for any inconvenience this may have caused. At our company, we strive to provide excellent customer service and ensure that all orders are delivered in a timely manner. If you ever have any future issues, please do not hesitate to reach out to us directly at [service@bresser.de] so that we can address them promptly. Thank you again for taking the time to share your feedback.
Sep 26, 2023
Verified review
I received nothing. Still waiting, but I’m not very patient.
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Answer by bresser.de/en/
Nov 14, 2023
Thank you for your feedback. We understand the importance of timely delivery and we do our best to get your order to you as quickly as possible. Here at our company, we strive to provide excellent customer service and we apologize for any delays that may have occurred. Thank you again for taking the time to share your experience with us.
Oct 7, 2023
Verified review
Keep your binding offers, do not deny the orders
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Answer by bresser.de/en/
Nov 14, 2023
Thank you for taking the time to write your review. We appreciate your feedback and we recognize that it is important for us to keep our binding offers and honor our customers’ orders. At our company, customer satisfaction is always a top priority. We strive to provide the best possible service, and we take all feedback seriously.
Unfortunately, you selected the wrong country, which caused a system issue and delayed the delivery. Unfortunately, the item was already out of stock after clarification. We had already informed you of this.
Thank you again for your honest opinion.
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