bresser.de/en/
Reviews:

424 reviews in the last 12 months1,428 total reviews  

4.72
Excellent

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Top positive review

Apr 20, 2023
 Verified review
You have a VERY happy customer from Greece. The product (Weather Station 7-in-1) is very trustworthy, precise and robust. The display is very detailed and you can choose which of the information format suites you (very detailed, just the important only). The reception is admirable. The station is located three armed concrete slabs above (and you can imagine the amount of iron that is in it, due to Greek earthquake regulations). Feel free to take a look at the recordings here: https://www.wunderground.com/dashboard/pws/IILIOU1. I am also pleased to state that the company honors their 5-year warranty and supports their customer even after 4 years.

Top negative review

Dec 14, 2023
 Verified review
I recently purchased a Bresser professional rain gauge. The order was delivered on time. However, I must make some criticisms of the equipment. 1 - The radiation shield does not fulfill its function very well and the temperature difference measured in the shade and with sun exposure is quite high and exceeds 4ºC. Apparently it has insufficient ventilation and spacing between "plates", the white paint used should be different (and possibly the use of black paint inside). 2 - The inclination of the walls of the rain gauge cone could be improved. 3 - The lack of higher edges at the top of the rain gauge cone reduces the accuracy of the measurement whenever heavy rain occurs (the drops bounce off the walls of the rain gauge) 3 - The absence of a filter and anti-bird thorns in the rain gauge means cleaning has to be more regular. 4 - It is not understood why they use a thermometer instead of a thermo-hygrometer. 5 - A bubble level should be included in the rain gauge and information for this need in the instruction manual. Incorrect leveling causes the weighbridge to malfunction! I bought the equipment on sale, but I don't think it's worth the €79 originally ordered. Still, I think it's an interesting instrument for measuring temperature in the shade or at night (where measurements are much more rigorous) or for measuring precipitation (as long as it's not too strong).
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Reviews for bresser.de/en/

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Jan 31, 2024
 Verified review
Ordered refurbished. broken suitcase. all pieces around in box. didn't seem to be cleaned also. next time no refurbished for me.
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Jan 1, 2024
 Verified review

Telescope Vixen

I have order and payed one telescope Vixen to offer my son by Christmas time. Even that I made an error to order so close to Christmas and they didn't have the possibility to sent the order to arrive by that time. They haven't sent me any email to inform me with the confirmation of the payment and with the day that they will eventually sent the order to me.
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Answer by bresser.de/en/
Jan 3, 2024
Thank you for taking the time to share your experience with us. We appreciate your purchase and regret that we were unable to deliver the telescope in time for Christmas. Our priority is always providing excellent customer service and ensuring our customers are satisfied, and we apologize if we failed to do this on this occasion. At Bresser, it is our goal to ensure our customers receive products they need in a timely manner. We hope that you are pleased with your purchase when it arrives and that you will come back to us for future orders. Thank you again for your feedback.
Jan 20, 2024
 Verified review
I got Explore Scientific 10" ultra light Dob from Bresser.de, and I'm a bit disappointed. Telescope came in messy condition. Main mirror was so loosen, that it almost got broken just by normal use of telescope! Also there are missing screws in collimator mount. And there is no good manual how to setup and colimate this telescope.
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Jan 13, 2024
 Verified review
Kind of a overkill. Sensor is legit but clock has poor screen quality and you need to look at it at certain angle. For 30€ worth to buy.
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Jan 4, 2024
 Verified review

still waiting for delevery

still waiting for delevery
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Answer by bresser.de/en/
Mar 4, 2024
Thank you for taking the time to provide us with your feedback. We understand that timely delivery is important to our customers and we strive to provide fast and efficient service. We value all our customers' feedback and take it into consideration when making improvements to our products and services. Thank you again for reaching out with your comments.
Dec 14, 2023
 Verified review

Bresser Professional Rain Gauge

I recently purchased a Bresser professional rain gauge. The order was delivered on time. However, I must make some criticisms of the equipment. 1 - The radiation shield does not fulfill its function very well and the temperature difference measured in the shade and with sun exposure is quite high and exceeds 4ºC. Apparently it has insufficient ventilation and spacing between "plates", the white paint used should be different (and possibly the use of black paint inside). 2 - The inclination of the walls of the rain gauge cone could be improved. 3 - The lack of higher edges at the top of the rain gauge cone reduces the accuracy of the measurement whenever heavy rain occurs (the drops bounce off the walls of the rain gauge) 3 - The absence of a filter and anti-bird thorns in the rain gauge means cleaning has to be more regular. 4 - It is not understood why they use a thermometer instead of a thermo-hygrometer. 5 - A bubble level should be included in the rain gauge and information for this need in the instruction manual. Incorrect leveling causes the weighbridge to malfunction! I bought the equipment on sale, but I don't think it's worth the €79 originally ordered. Still, I think it's an interesting instrument for measuring temperature in the shade or at night (where measurements are much more rigorous) or for measuring precipitation (as long as it's not too strong).
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Dec 19, 2023
 Verified review
Delivery company didn't deliver. BRESSER still haven't communicated with me to resolve it.
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Answer by bresser.de/en/
Dec 28, 2023
Thank you for taking the time to share your experience. We appreciate your honest feedback and take it into consideration. It is our company philosophy at BRESSER to provide quality customer service. We understand how important timely deliveries are to our customers, and we apologize that we fell short in this instance. Rest assured that we are doing our best to resolve the matter as soon as possible. Again, thank you for your honest feedback and patience as we work through this issue.
Aug 6, 2023
Under review

Raised an issue to support... Got blocked

Had an issue with a product like a t bar Reached out to support and they asked for proof I sent them a video and they blocked that email.. So i can't send emails anymore Tried calling them to rectify the situation and they are acting clueless and no idea how to rectify either situations.. Didn't expect this behaviour at all from such an established company
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Jun 18, 2023
 Verified review

Bresser per se is FINE but

Bresser per se is FINE, but UPS is BAD (*). This doesn't invite further orders. DPD is slightly better, PostNL is fair (but not perfect). My plan is to find out first which delivery service is used before ordering from a webshop!
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AA
Alan A.
St Aubin Fosse Louvain
Jul 10, 2023
 Verified review
This was a replacement sensor. The original did not last as long as I would have hoped. There must be a better and cheaper way to keep the product working!
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May 24, 2023
 Verified review

No customer service available

Bresser don't provide active customer service - my product is not working properly and now I have to wait for an email response. Dreadful customer service
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Answer by bresser.de/en/
Jun 19, 2023
Thank you for your detailed review. We appreciate your feedback and are sorry to hear that you have not had the experience you were hoping for when it comes to customer service. At Bresser, we strive to make sure that all of our customers are satisfied with their products and experiences. We take pride in providing a high quality of customer service and doing our best to address each individual customer's needs in a timely manner. Thank you once again for taking the time to share your feedback with us - it is invaluable to us as we continue to make improvements.
May 28, 2023
 Verified review
For Bresser 5 stars! For the product 1 star. Suction caps no good … product arrived with little marks on the brushed aloy rimm
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Answer by bresser.de/en/
Jun 13, 2023
Thank you for your review regarding Bresser. We are pleased to hear that you are happy with our service but sorry that your product arrived with some damage. At Bresser, we take great pride in providing products of the highest quality and will always strive to provide the best possible customer experience. We value your feedback and thank you for taking the time to share it.
Jun 19, 2023
 Verified review
Ordered exactly 1week ago. Till Now no delivery, So I can't evaluate. Maybe later, if my items arrive.
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Sep 30, 2023
 Verified review

It will be good to improve

Long time for answer from Bresser. Poor support. When you return the goods the response is very fast.
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Oct 12, 2023
 Verified review
Heb tot op heden nog niks ontvangen van BRESSER
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Jul 24, 2023
 Verified review
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