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Top positive review
Dec 22, 2023
Verified review
Nice GoTo telescope from Bresser. It was a nightmare setting it up but turned out to be a faulty control unit. Bresser organised return and replaced the controller very quickly. Great service. Now functions perfectly. Tripod needs more weight to reduce vibrations. Optics are clear and sharp. Controller holder position is awkward. Uses batteries really quickly so a power pack or mains transformer is better. As a beginner to astronomy it’s ideal.
I recently purchased a Bresser professional rain gauge. The order was delivered on time. However, I must make some criticisms of the equipment.
1 - The radiation shield does not fulfill its function very well and the temperature difference measured in the shade and with sun exposure is quite high and exceeds 4ºC. Apparently it has insufficient ventilation and spacing between "plates", the white paint used should be different (and possibly the use of black paint inside).
2 - The inclination of the walls of the rain gauge cone could be improved.
3 - The lack of higher edges at the top of the rain gauge cone reduces the accuracy of the measurement whenever heavy rain occurs (the drops bounce off the walls of the rain gauge)
3 - The absence of a filter and anti-bird thorns in the rain gauge means cleaning has to be more regular.
4 - It is not understood why they use a thermometer instead of a thermo-hygrometer.
5 - A bubble level should be included in the rain gauge and information for this need in the instruction manual. Incorrect leveling causes the weighbridge to malfunction!
I bought the equipment on sale, but I don't think it's worth the €79 originally ordered. Still, I think it's an interesting instrument for measuring temperature in the shade or at night (where measurements are much more rigorous) or for measuring precipitation (as long as it's not too strong).
Still waiting for previous order I made. I think you are jumping the gun. The ratings I give is based on the fact that I haven't received the order -which I'm sure I will.
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5 days ago
Verified review
Bestelling nooit ontvangen
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Mar 19, 2024
Verified review
This month the new clock is automatically 2 hours aheard of real time sometimes (on/off), and we have not even shiftet to summertime in Denmark yet!
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Answer by bresser.de/en/
Apr 4, 2024
Thank you for your review. We appreciate that you are taking the time to provide us with feedback. Here at our company, we strive to provide our customers with quality products and services that are reliable and efficient. We value your input greatly and will take your concerns into consideration as we continue to improve and expand. Thank you again for taking the time to share your experience.
Jan 31, 2024
Verified review
Ordered refurbished. broken suitcase. all pieces around in box. didn't seem to be cleaned also. next time no refurbished for me.
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Feb 4, 2024
Verified review
No response to any of my emails on how returning order works. Eventually have to call to Germany after 3 or 4 unreplied emails
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Answer by bresser.de/en/
Mar 4, 2024
Thank you for taking the time to provide feedback about your experience. We appreciate your patience and understand it can be frustrating when emails are not responded to in a timely manner. At our company, we strive to provide excellent customer service and prioritize communication with our customers. We apologize for not meeting your expectations in this matter. We encourage any further feedback or suggestions you may have that could help us improve our services.
Jan 1, 2024
Verified review
Telescope Vixen
I have order and payed one telescope Vixen to offer my son by Christmas time. Even that I made an error to order so close to Christmas and they didn't have the possibility to sent the order to arrive by that time.
They haven't sent me any email to inform me with the confirmation of the payment and with the day that they will eventually sent the order to me.
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Answer by bresser.de/en/
Jan 3, 2024
Thank you for taking the time to share your experience with us. We appreciate your purchase and regret that we were unable to deliver the telescope in time for Christmas. Our priority is always providing excellent customer service and ensuring our customers are satisfied, and we apologize if we failed to do this on this occasion. At Bresser, it is our goal to ensure our customers receive products they need in a timely manner. We hope that you are pleased with your purchase when it arrives and that you will come back to us for future orders. Thank you again for your feedback.
Jan 20, 2024
Verified review
I got Explore Scientific 10" ultra light Dob from Bresser.de, and I'm a bit disappointed. Telescope came in messy condition. Main mirror was so loosen, that it almost got broken just by normal use of telescope! Also there are missing screws in collimator mount. And there is no good manual how to setup and colimate this telescope.
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Jan 1, 2024
Verified review
order 349870 has not yet arrived. The order was placed on 12/19, the website provided inaccurate information. It was indicated that delivery would take 2-3 business days. 14 days have passed!!! it was a gift for my husband's birthday. you have let me down greatly. I am disappointed.
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Answer by bresser.de/en/
Jan 3, 2024
Thank you for taking the time to leave us feedback regarding your experience. We apologize that your order did not arrive as expected. We strive to provide fast and accurate delivery times. We understand your disappointment and we are committed to providing our customers with a pleasant shopping experience. Thank you for bringing this to our attention and we hope that you give us another chance should you need any items in the future.
Jan 13, 2024
Verified review
Kind of a overkill. Sensor is legit but clock has poor screen quality and you need to look at it at certain angle. For 30€ worth to buy.
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Jan 4, 2024
Verified review
still waiting for delevery
still waiting for delevery
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Answer by bresser.de/en/
Mar 4, 2024
Thank you for taking the time to provide us with your feedback. We understand that timely delivery is important to our customers and we strive to provide fast and efficient service. We value all our customers' feedback and take it into consideration when making improvements to our products and services. Thank you again for reaching out with your comments.
Jan 8, 2024
Verified review
No delivery yet.
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Answer by bresser.de/en/
Mar 4, 2024
Thank you for sharing your experience with us. We understand that you have yet to receive your delivery, and we apologize for any inconvenience this has caused. At our company, we strive to provide our customers with the highest quality of service possible. We take great pride in delivering what we promise in a timely manner. If there is anything else we can do to help, please don’t hesitate to let us know.
Dec 14, 2023
Verified review
Bresser Professional Rain Gauge
I recently purchased a Bresser professional rain gauge. The order was delivered on time. However, I must make some criticisms of the equipment.
1 - The radiation shield does not fulfill its function very well and the temperature difference measured in the shade and with sun exposure is quite high and exceeds 4ºC. Apparently it has insufficient ventilation and spacing between "plates", the white paint used should be different (and possibly the use of black paint inside).
2 - The inclination of the walls of the rain gauge cone could be improved.
3 - The lack of higher edges at the top of the rain gauge cone reduces the accuracy of the measurement whenever heavy rain occurs (the drops bounce off the walls of the rain gauge)
3 - The absence of a filter and anti-bird thorns in the rain gauge means cleaning has to be more regular.
4 - It is not understood why they use a thermometer instead of a thermo-hygrometer.
5 - A bubble level should be included in the rain gauge and information for this need in the instruction manual. Incorrect leveling causes the weighbridge to malfunction!
I bought the equipment on sale, but I don't think it's worth the €79 originally ordered. Still, I think it's an interesting instrument for measuring temperature in the shade or at night (where measurements are much more rigorous) or for measuring precipitation (as long as it's not too strong).
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Aug 6, 2023
Under review
Raised an issue to support... Got blocked
Had an issue with a product like a t bar
Reached out to support and they asked for proof
I sent them a video and they blocked that email.. So i can't send emails anymore
Tried calling them to rectify the situation and they are acting clueless and no idea how to rectify either situations..
Didn't expect this behaviour at all from such an established company
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Jun 18, 2023
Verified review
Bresser per se is FINE but
Bresser per se is FINE, but UPS is BAD (*). This doesn't invite further orders.
DPD is slightly better, PostNL is fair (but not perfect).
My plan is to find out first which delivery service is used before ordering from a webshop!
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Jun 2, 2023
Verified review
I pay 104 euro for 2 articols . This articols was delivery with UPS and they dont want delivery my articols. This company refuz halp me they say is my fault because me i dont want take articols.
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Answer by bresser.de/en/
Jun 13, 2023
We're sorry for the trouble with the forwarder. We've already solved the problem in the meantime. If you want to let us know more about this case, please get in contact with our customer support.
This was a replacement sensor. The original did not last as long as I would have hoped. There must be a better and cheaper way to keep the product working!
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May 24, 2023
Verified review
No customer service available
Bresser don't provide active customer service - my product is not working properly and now I have to wait for an email response. Dreadful customer service
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Answer by bresser.de/en/
Jun 19, 2023
Thank you for your detailed review. We appreciate your feedback and are sorry to hear that you have not had the experience you were hoping for when it comes to customer service. At Bresser, we strive to make sure that all of our customers are satisfied with their products and experiences. We take pride in providing a high quality of customer service and doing our best to address each individual customer's needs in a timely manner. Thank you once again for taking the time to share your feedback with us - it is invaluable to us as we continue to make improvements.
May 28, 2023
Verified review
For Bresser 5 stars!
For the product 1 star. Suction caps no good … product arrived with little marks on the brushed aloy rimm
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Answer by bresser.de/en/
Jun 13, 2023
Thank you for your review regarding Bresser. We are pleased to hear that you are happy with our service but sorry that your product arrived with some damage. At Bresser, we take great pride in providing products of the highest quality and will always strive to provide the best possible customer experience. We value your feedback and thank you for taking the time to share it.
Jun 19, 2023
Verified review
Ordered exactly 1week ago. Till Now no delivery, So I can't evaluate. Maybe later, if my items arrive.
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Sep 30, 2023
Verified review
It will be good to improve
Long time for answer from Bresser. Poor support. When you return the goods the response is very fast.
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