Photospecialist.comReviews:
186 reviews in the last 12 months329 total reviews
Excellent
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Top positive review
May 17, 2023
Verified review
I have to start off by saying we were really close to not placing the order at this shop simply because of all the other poor ratings. I took my time to go through ALL the poor ratings and discovered the dissatisfaction stemmed from poor estimates on the delivery time. So we placed the order thinking, worst case it arrives in 1 month. Guess what? It took 2 days to have my huge power bank delivered to Sweden. Honestly this shop was excellent! I could track my shipping through UPS up until the last stop. You guess did great on this one, thanks.
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Top negative review
May 22, 2023
Verified review
My order is stuck in transit since May 13th. There are no updates on DHL side and Photospecialist customer service is extremely slow in providing a solution. I paid more than €350 + €14.99 in shipping with the expectation that the order will be delivered within 5 business days. Again, no tracking info and absolutely no proactivity in fixing this. I need the product with URGENCY for business purposes and my order is clearly LOST. Please re-ship a new article or refund asap and I'll take my business elsewhere. This is a horrible experience and I feel scammed. I'll make sure to share my experience on all social media platforms and review sites as this is absolutely terrible and no customer should go through this bother after paying so much money for something that has been lost by the shipping company. If the product is lost , I shouldn't be the one paying the consequences. A good business practice would be opening an investigation with DHL and compensate the customer right away with a new shipment or a refund.
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Reviews for Photospecialist.com
Feb 4, 2024
Verified review
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Answer by Photospecialist.com
Feb 5, 2024
Thank you so much for the 5 stars!
Jan 12, 2024
Verified review
What you could improve? First of all the information flow. I have ordered and paid for the goods in end of Dec. and have zero information about excepted delivery time except delivery (order number: 12896657)
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Answer by Photospecialist.com
Jan 15, 2024
Thank you for taking the time to leave this review.
I am sorry that it has taken so long, the item you ordered is specialy ordered after your order. This has been mentioned before ordering on the website. I see that my colleague has been in contact with you about an estimate date.
Jan 18, 2024
Verified review
Long delivery time, more then 10 days
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Answer by Photospecialist.com
Jan 19, 2024
Sorry it took so long sometimes our packages get stuck in customs, luckily it arrived. Hope you enjoy it and thanks for the review.
May 22, 2023
Verified review
Order Lost and No solution
My order is stuck in transit since May 13th. There are no updates on DHL side and Photospecialist customer service is extremely slow in providing a solution. I paid more than €350 + €14.99 in shipping with the expectation that the order will be delivered within 5 business days. Again, no tracking info and absolutely no proactivity in fixing this. I need the product with URGENCY for business purposes and my order is clearly LOST. Please re-ship a new article or refund asap and I'll take my business elsewhere. This is a horrible experience and I feel scammed. I'll make sure to share my experience on all social media platforms and review sites as this is absolutely terrible and no customer should go through this bother after paying so much money for something that has been lost by the shipping company. If the product is lost , I shouldn't be the one paying the consequences. A good business practice would be opening an investigation with DHL and compensate the customer right away with a new shipment or a refund.
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Answer by Photospecialist.com
May 24, 2023
Thank you for taking the time to leave this review.
I am sorry to hear that this is not going as expected. I understand that you are very disappointed, but due to the amount we have to await for DHLto update us before we can continue with the next step and they have not yet. I see my colleague has contacted you on monday, but there has been no update yet. I will request for an update and we will inform you by email.
Of course I rather refund you or send you the items asap, but there are procedures I have to obey. My colleague's are doing everything they can to get this solved asap for you.
Again my apologies for this.
Jun 12, 2023
Verified review
I'm sorry but I can't recommend this shop. I ordered a neck strap for my Leica camera on the webshop, and they wrote that the delivering time would be 2-3 days and that it was on stock.
After 3 days I wrote to them, and they told me that they didn't have the item and that there would be several days befor I would had it. They also withdrew the money that I had payed, right away, and when I cancelled my order they wrote that there would go 5-10 days before I received the money. This is not good enough and bad service and I will definitely not buy anything from them again. Tom Lauritzen Denmark
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Answer by Photospecialist.com
Jun 12, 2023
Thank you for taking the time to leave this review.
I am sorry to hear that the delivery was delayed with your order. We are improving the system, however this take some time.
I understand that it seems strange that you have to pay right away and we take up to 10 working days to refund you. The reason it take us this amount of time has a reason. When you cancel your order, the customer service cancel this for you. Then it will be send to our finance, to put in the bank. Not every one has the same bank, so this takes another working day. So to keep everyone well informed we say 5 to 10 workdays, sometimes it is faster.
I will send you an email, to make sure we can discuss this.
May 10, 2023
Verified review
very terrible customer service
I received the shipment with damaged product. I requested a replacement and sent the product back. They informed me that had received my return, and would send me a replacement. Unfortunately, three weeks have passed and the parcel has not been sent to me. The shop is not responding to emails asking when they will send the replacement product to me. So, in this case the service is terrible.
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Answer by Photospecialist.com
May 12, 2023
Hello Adam,
Thank you for taking the time to write this review.
Due to low of staff we are having trouble to reply to everyone, my apologies for this. I will look into this and inform you by email.
Aug 24, 2023
Verified review
I ordered a lens from them and received not 1 but 3 . I rang to explain the situation spoke to a guy called Casper who said he would email me with labels to return the 2 x lens which I do not require still await labels . My bank account was debited x 3 and I need the excess funds credited to my bank ac
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Answer by Photospecialist.com
Aug 25, 2023
Thank you for taken the time to leave this review.
My colleague has requested the return labels with another department. I have requested them to sent them urgently to you.
My apologies.
Nov 23, 2023
Verified review
Sent a defective product. The microphone does not work, it won't turn on. The product description did not match reality, there was no information in the description about the microphone's compatibility with devices. The store does not respond to questions and does not react to feedback. 0 out of 5.
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Answer by Photospecialist.com
Nov 24, 2023
Thank you for taking the time to leave this review.
I am so sorry to read that. Of course it is not our intention to delivery you a faulty product.
You mention you have contacted us, however I do not see anything in our system. So something must go wrong. I will contact you via email to make sure to get this solved.
Jun 19, 2023
Verified review
The staff seems friendly and were quick to respond the questions. But I ordered 4 items and they send me only 1. Had to send the other 3 in another package. Lack of attention. Hence the 3 stars. But I would order from them again.
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Answer by Photospecialist.com
Jun 19, 2023
Thank you for your trust in us.
That is correct, we had one in stock and send it to you, while we waited for the other three.
Sep 18, 2023
Verified review
Sent the wrong article - no answers to mails - the shop is just ignoring me.
Now I have an item I did´nt order but they have my money and I can throw the item in trash.
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Answer by Photospecialist.com
Sep 20, 2023
Thank you for taking the time to leave this review.
I am so sorry this happend. I see that my colleague request an return label, but this hasn't been handled yet, due to low of staff.
I will make sure this will be arranged for you asap.
Jul 17, 2023
Verified review
It could have been 5 stars if they had tested it before sending the Denon CD out of the box. So they lost confidence. I just had trouble with this purchase.
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Answer by Photospecialist.com
Jul 19, 2023
Thank you for taking the time to leave this review.
I am sorry to hear that. We do not test new items before sending, this way we can keep the boxes closed. We only test accassions before we send them out, but I will take your feedback to the correct department. This way we can improve our services.
Sep 13, 2023
Verified review
Friendly support, but slow delivery
Friendly support! But the delivery took more than 2 weeks even though it said 2-3 days for the actual products.
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JG
Johan G.
Finland
Aug 16, 2023
Verified review
Postage costed alot.
Think that i had to pay more for buying two (small) products.. and thats wrong.
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Jul 24, 2023
Verified review
Very bad notifications, and not providing the tracking number.
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Answer by Photospecialist.com
Jul 27, 2023
Sorry for the omission of information, I have emailed you this week with more info, I hope to meet via email.
Oct 26, 2023
Verified review
Don't put items on stock that you don't have in stock
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Answer by Photospecialist.com
Oct 27, 2023
Thank you for taking the time to leave this review.
I am so sorry about this.
Something went wrong with your order in the system. The last camera wasn't put in your order and someone else bought it. The delivery time for this camera is unknown at this moment, due to the chip shortage and suppliers are having issues with delivering camera's.
I see that you have cancelled your order, so the amount is back to you.
Again my apologies for this.
Jun 17, 2023
Verified review
I'm still waiting for stuff that I have ordered.
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Answer by Photospecialist.com
Jun 17, 2023
Thank you for your review, I have grabbed your order and see that it is already on its way, I will contact you so I can help you further!