Photospecialist.comReviews:
186 reviews in the last 12 months329 total reviews
Excellent
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Top positive review
May 17, 2023
Verified review
I have to start off by saying we were really close to not placing the order at this shop simply because of all the other poor ratings. I took my time to go through ALL the poor ratings and discovered the dissatisfaction stemmed from poor estimates on the delivery time. So we placed the order thinking, worst case it arrives in 1 month. Guess what? It took 2 days to have my huge power bank delivered to Sweden. Honestly this shop was excellent! I could track my shipping through UPS up until the last stop. You guess did great on this one, thanks.
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Top negative review
May 22, 2023
Verified review
My order is stuck in transit since May 13th. There are no updates on DHL side and Photospecialist customer service is extremely slow in providing a solution. I paid more than €350 + €14.99 in shipping with the expectation that the order will be delivered within 5 business days. Again, no tracking info and absolutely no proactivity in fixing this. I need the product with URGENCY for business purposes and my order is clearly LOST. Please re-ship a new article or refund asap and I'll take my business elsewhere. This is a horrible experience and I feel scammed. I'll make sure to share my experience on all social media platforms and review sites as this is absolutely terrible and no customer should go through this bother after paying so much money for something that has been lost by the shipping company. If the product is lost , I shouldn't be the one paying the consequences. A good business practice would be opening an investigation with DHL and compensate the customer right away with a new shipment or a refund.
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Reviews for Photospecialist.com
Feb 4, 2024
Verified review
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Answer by Photospecialist.com
Feb 5, 2024
Thank you so much for the 5 stars!
Jan 18, 2024
Verified review
Long delivery time, more then 10 days
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Answer by Photospecialist.com
Jan 19, 2024
Sorry it took so long sometimes our packages get stuck in customs, luckily it arrived. Hope you enjoy it and thanks for the review.
Sep 13, 2023
Verified review
Friendly support, but slow delivery
Friendly support! But the delivery took more than 2 weeks even though it said 2-3 days for the actual products.
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Aug 24, 2023
Verified review
I ordered a lens from them and received not 1 but 3 . I rang to explain the situation spoke to a guy called Casper who said he would email me with labels to return the 2 x lens which I do not require still await labels . My bank account was debited x 3 and I need the excess funds credited to my bank ac
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Answer by Photospecialist.com
Aug 25, 2023
Thank you for taken the time to leave this review.
My colleague has requested the return labels with another department. I have requested them to sent them urgently to you.
My apologies.
JG
Johan G.
Finland
Aug 16, 2023
Verified review
Postage costed alot.
Think that i had to pay more for buying two (small) products.. and thats wrong.
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Jul 17, 2023
Verified review
It could have been 5 stars if they had tested it before sending the Denon CD out of the box. So they lost confidence. I just had trouble with this purchase.
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Answer by Photospecialist.com
Jul 19, 2023
Thank you for taking the time to leave this review.
I am sorry to hear that. We do not test new items before sending, this way we can keep the boxes closed. We only test accassions before we send them out, but I will take your feedback to the correct department. This way we can improve our services.
Jun 19, 2023
Verified review
The staff seems friendly and were quick to respond the questions. But I ordered 4 items and they send me only 1. Had to send the other 3 in another package. Lack of attention. Hence the 3 stars. But I would order from them again.
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Answer by Photospecialist.com
Jun 19, 2023
Thank you for your trust in us.
That is correct, we had one in stock and send it to you, while we waited for the other three.
Jun 17, 2023
Verified review
I'm still waiting for stuff that I have ordered.
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Answer by Photospecialist.com
Jun 17, 2023
Thank you for your review, I have grabbed your order and see that it is already on its way, I will contact you so I can help you further!
May 24, 2023
Verified review
Article manquant et problème toujours non résolu
J'ai eu un problème de livraison. En effet il manquait un objectif.
Je ne sais pas ce qui s'est passé mais cela fait plus d'une semaine et on ne m'a toujours pas proposé de solutions.
Le service après-vente pour moi à des efforts à faire.
De plus je pars bientôt au Canada, donc je vous serai grès de me récontacter au plus vite.
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Answer by Photospecialist.com
May 26, 2023
Merci d'avoir pris le temps de laisser cet avis.
C'est ennuyeux de lire cela. J'ai saisi vos coordonnées et je vois que ma collègue a indiqué le 17 mai qu'elle allait se renseigner sur la raison pour laquelle l'objectif n'était pas inclus.
Nous vous recontactons par e-mail au plus vite afin que nous puissions résoudre ce problème.
May 5, 2023
Verified review
Slow feedback and bad responses
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Answer by Photospecialist.com
May 6, 2023
Thank you for taking the time to write this review.
I am sorry to hear about this, so I have looked in our system, but I do not see anything.
Could you please send an email to reviews@kamera-express.nl, so I can assist you there?