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Top positive review
May 17, 2023
Verified review
I have to start off by saying we were really close to not placing the order at this shop simply because of all the other poor ratings. I took my time to go through ALL the poor ratings and discovered the dissatisfaction stemmed from poor estimates on the delivery time. So we placed the order thinking, worst case it arrives in 1 month. Guess what? It took 2 days to have my huge power bank delivered to Sweden. Honestly this shop was excellent! I could track my shipping through UPS up until the last stop. You guess did great on this one, thanks.
My order is stuck in transit since May 13th. There are no updates on DHL side and Photospecialist customer service is extremely slow in providing a solution. I paid more than €350 + €14.99 in shipping with the expectation that the order will be delivered within 5 business days. Again, no tracking info and absolutely no proactivity in fixing this. I need the product with URGENCY for business purposes and my order is clearly LOST. Please re-ship a new article or refund asap and I'll take my business elsewhere. This is a horrible experience and I feel scammed. I'll make sure to share my experience on all social media platforms and review sites as this is absolutely terrible and no customer should go through this bother after paying so much money for something that has been lost by the shipping company. If the product is lost , I shouldn't be the one paying the consequences. A good business practice would be opening an investigation with DHL and compensate the customer right away with a new shipment or a refund.
The client is not entirely informed when he will receive the goods and there is no express delivery yet, the receipt time has decreased to 2-3 days
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Answer by Photospecialist.com
Dec 5, 2023
Sad to read that you are not well informed. Thank you for this feedback, we will work on this. Express delivery is not going to come as we ship from the Netherlands. We have to deal with Customs.
Dec 9, 2023
Verified review
highly recommended
It was a fast, efficient and good quality purchase. Also I receive a good contact service when I asked for the invoice. Thank you so much
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Answer by Photospecialist.com
Dec 11, 2023
How good to read that we were able to help you, I hope you enjoy your order.
Dec 28, 2023
Verified review
Good descriptions of the equipment. Professional service without unnecessary advertising hype.
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Answer by Photospecialist.com
Dec 29, 2023
Thank you so much!
I am happy to read that you are satisfied with our services. Hope to see you again soon.
Dec 3, 2023
Verified review
Fantastic and reliable website where you can find almost everything you need for photography
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Answer by Photospecialist.com
Dec 4, 2023
Thank you so mucht for this wonderful compliment!
Dec 19, 2023
Verified review
great prices and brands
Delivered very quikly to Portugal, happy with the service.
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