Photospecialist.comReviews:
186 reviews in the last 12 months329 total reviews
Excellent
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Top positive review
May 17, 2023
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I have to start off by saying we were really close to not placing the order at this shop simply because of all the other poor ratings. I took my time to go through ALL the poor ratings and discovered the dissatisfaction stemmed from poor estimates on the delivery time. So we placed the order thinking, worst case it arrives in 1 month. Guess what? It took 2 days to have my huge power bank delivered to Sweden. Honestly this shop was excellent! I could track my shipping through UPS up until the last stop. You guess did great on this one, thanks.
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Top negative review
May 22, 2023
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My order is stuck in transit since May 13th. There are no updates on DHL side and Photospecialist customer service is extremely slow in providing a solution. I paid more than €350 + €14.99 in shipping with the expectation that the order will be delivered within 5 business days. Again, no tracking info and absolutely no proactivity in fixing this. I need the product with URGENCY for business purposes and my order is clearly LOST. Please re-ship a new article or refund asap and I'll take my business elsewhere. This is a horrible experience and I feel scammed. I'll make sure to share my experience on all social media platforms and review sites as this is absolutely terrible and no customer should go through this bother after paying so much money for something that has been lost by the shipping company. If the product is lost , I shouldn't be the one paying the consequences. A good business practice would be opening an investigation with DHL and compensate the customer right away with a new shipment or a refund.
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Reviews for Photospecialist.com
Feb 25, 2024
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Jan 30, 2024
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Initially the Dutch support team were unhelpful, but this was quickly rectified and I got a satisfactory outcome.
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Answer by Photospecialist.com
Jan 30, 2024
Sorry we couldn't help you right away, thank you for leaving this feedback for us. I hope you enjoy your order.
Feb 8, 2024
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Answer by Photospecialist.com
Feb 8, 2024
Thank you very much for the 5-star review!
Feb 4, 2024
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Answer by Photospecialist.com
Feb 5, 2024
Thank you so much for the 5 stars!
Dec 26, 2023
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Great quality and low prices
Great quality, low prices.
I dont give 5 stars because they dont put the description and more pictures of most of the products. Thats why I dont buy more.
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Answer by Photospecialist.com
Dec 27, 2023
Thank you so much.
I understand, thank you for the feedback.
Jan 11, 2024
Verified review
Good.
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JM
Jorge M.
Lisbon, Portugal
Jan 18, 2024
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Answer by Photospecialist.com
Jan 18, 2024
Thanks for the 5-star review!
Jan 18, 2024
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Long delivery time, more then 10 days
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Answer by Photospecialist.com
Jan 19, 2024
Sorry it took so long sometimes our packages get stuck in customs, luckily it arrived. Hope you enjoy it and thanks for the review.
Aug 16, 2023
Verified review
a little strange experience but okay
a little strange experience but turned out okay.
I never got a confirmation mail, invoice on mail or in the box when i got my purchase so I have no papers/mail on my purchase. The item I bought was defect so I was a little afraid how things will turn out but it was put to shame. 2 days and they have excepted the claim and things was set in motion (slow but in motion). Now I have a new one and all is good.
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Answer by Photospecialist.com
Aug 16, 2023
Thank you for the feedback.
We are having issues with our emails being send out correctly and are working hard to get this corrected. I am sorry for this.
I am happy to read that everything is good now.
May 14, 2023
Verified review
While this may only partially be the…
This may only partially be the fault of Photospecialist my package has not been delivered for pick up at a GLS point. I have not even been informed that the package has been delivered there. According to information on the GLS tracking service someone had signed for receipt of my package so it was not possible for me to pick it up once I arrived at the package shop. UPDATE: all is good now.
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Jun 12, 2023
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Only their delivery is late. I have two times bought something but the delivery passed the date and time mentioned. Otherwise it’s a very trusted website. Their packaging is very good because I bought fragile items and I was super satisfied with their packaging.
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Jul 26, 2023
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Firstly item arrived damaged, but they replaced it with a new and sent it again.
That I must appreciate.
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Nov 9, 2023
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Oct 10, 2023
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Answer by Photospecialist.com
Oct 11, 2023
Thank you!
Oct 10, 2023
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Sep 10, 2023
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Sep 10, 2023
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Jun 25, 2023
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Aug 24, 2023
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I ordered a lens from them and received not 1 but 3 . I rang to explain the situation spoke to a guy called Casper who said he would email me with labels to return the 2 x lens which I do not require still await labels . My bank account was debited x 3 and I need the excess funds credited to my bank ac
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Answer by Photospecialist.com
Aug 25, 2023
Thank you for taken the time to leave this review.
My colleague has requested the return labels with another department. I have requested them to sent them urgently to you.
My apologies.
Jun 19, 2023
Verified review
The staff seems friendly and were quick to respond the questions. But I ordered 4 items and they send me only 1. Had to send the other 3 in another package. Lack of attention. Hence the 3 stars. But I would order from them again.
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Answer by Photospecialist.com
Jun 19, 2023
Thank you for your trust in us.
That is correct, we had one in stock and send it to you, while we waited for the other three.