shop.mohd.it/en/Reviews:
131 reviews in the last 12 months1,299 total reviews
Excellent
Trustmarkinvalid
Top positive review
Jul 19, 2023
Verified review
I'd like to express how impressed I am with MOHD's customer care, and Simona, in particular. Simona provided a remarkable customer care! She solved my issue in no time. Simona was extremely professional and very friendly. Her directions were very clear and very easy to understand what I gad to provide to her to solve my problem. Overall, it was a great experience. And my replacement item came yesterday, and it is in excellent condition. Thank you, Simona!!!! And thank you, MOHD!
Read more
Top negative review
Apr 3, 2024
Verified review
Purtroppo devo dare solo tre stelle in quanto come da foto allegate, lo sgabello Aaron di La Palma è arrivato con un evidente difetto di verniciatura sul tavolino e un difetto del medesimo tipo ma più piccolo alla base. Avendo una certa dimestichezza con i lavori di bricolage sono riuscito a riverniciare le parti, dando una sorta di " goffratura" in linea col mio arredamento. Non ho provveduto a richiedere il cambio, visti i lunghi tempi di attesa ( più di due mesi) e avendo corretto molto bene il difetto. Perfetti gli oggettini ordinati assieme allo sgabello. Una nota di merito alla signora Marilena del client support che è stata gentilissima e disponibilissima in tutte le fasi di assistenza al cliente, motivando sempre i ritardi e proponendo alternative per i piccoli prodotti ordinati ed esauriti. Perfetto l' imballo di Mohd a cui avrei dato cinque stelle, solo un po' deluso da La Palma, per la non cometa attenzione al prodotto finito, considerando peraltro i costi. Un cordiale saluto.
Read more
Reviews for shop.mohd.it/en/
Nov 29, 2023
Verified review
Shop at Mohd - Best you got
Personal service, customer oriented solutions and good follow up in case of problems.
Sometimes, more clarity about time horizon for availability of products not in stock would help. Idem for the deliver date of products in stock (black box between validation of order and pickup by transporter)
Report review
Oct 13, 2023
Verified review
Tutto bene
Servizio impeccabile, efficiente, perfetto. Dalla spedizione al confezionamento degli oggetti. Tutto eseguito in modo inappuntabile. Gli oggetti sono bellissimi, tornerò sicuramente ad acquistare da Loro. Lo consiglio a chi ama le cose belle e molto particolari........senza tempo.
Report review
May 19, 2023
Verified review
Good Experience
I ordered a coffee table from MOHD. The process ordering internationally was smooth and easy. Unfortunately, a portion the coffee table arrived damaged but MOHD was helpful about getting the replacement sent, which arrived safely. The customer service team is very responsive.
Report review
Oct 24, 2023
Verified review
Lampade da tavolo Nabila 552.36 - Tooy
Ho acquistato due lampade da tavolo Nabila 552.36 di Tooy, uno dei due diffusori è arrivato completamente danneggiato. Per l'assistenza sono stata seguita da Marilena, persona competente, disponibile e gentile. Il diffusore è stato sostituito senza alcun costo aggiuntivo.
Report review
Aug 2, 2023
Verified review
Great customer service
Angelo from customer service has been a great help! Even though I had initially had accidentally received the wrong item, he was very quick to offer a solution and find a suitable option for me to receive the correct order in a speedy manner. Very happy with the service!
Report review
Aug 3, 2023
Verified review
L'esperienza d'acquisto è stata assolutamente positiva. L'assistenza clienti,in particolare Marilena, è stata davvero impeccabile: gentilissima e disponibile nel risolvere nel minor tempo possibile la mia problematica d'acquisto.
Consiglierei mohd altre mille volte!
Report review
Nov 29, 2023
Verified review
Servizio post vendita top! sito affidabile. consegna veloce come da indicazioni, prodotto perfetto. Ho avuto un piccolo problema con un prodotto uscito difettoso, risolto in tempi brevissimi e con estrema gentilezza dall'operatrice. sicuramente farò nuovi acquisti
Report review
Oct 15, 2023
Verified review
The item ordered was damaged by the shipper. Silviana at Mohd was extremely responsive. She requested reasonable documentation and promptly reordered the item keeping in touch until the replacement was received. Thank you, Silviana.
Report review
Aug 20, 2023
Verified review
Excellent Customer Support
Although my shipment arrived broken, the team from MOHD was quick to reply to my emails to try and get a replacement sent within 2 weeks.
I would really like to thank Tania for her great help and customer support!
Thank you again.
Report review
May 18, 2023
Verified review
I purchased Fermob terrace furniture for our holiday home in Sicily from MOHD in Messina. MOHD has excellent service, they are always available for any questions by email and phone. They deliver promptly and they are super polite.
Report review
HS
Horst S.
Diekholzen
Apr 27, 2023
Verified review
High quality Artemide lamp as ordered. Best price! Very good and nice contact despite > 2.000 km distance. A damaged lamp base was therefore not a problem. It was quickly exchanged. Purchase recommendation for this online shop.
Report review
May 26, 2023
Verified review
We ordered a Vitra table. Everything worked out perfectly. The communication was very good and helpful. The table arrived safely packed and in perfect condition. We would order something from MOHD again at any time!
Report review
Oct 24, 2023
Verified review
Great Mohd support
Silvia was very helpful
There was a problem with the shipping - two component parts were not included with the light from the suppliers but Silvia at Mohd sorted it out for us and was very responsive .
Report review
Jul 13, 2023
Verified review
servizio clienti molto disponibile, gentili e professionali mi hanno sempre aggiornato sullo stato dell'ordine e hanno prontamente risposto e risolto un problema che si era creato a causa del corriere.
Report review
Oct 26, 2023
Verified review
Great service and follow-up
I had issues with shipping fees and timeline, but Silvia and the MOHD team handled my concerns swiftly and professionally. I'd definitely shop there again, and have enjoyed their products!
Report review
Oct 8, 2023
Verified review
I bought a very nice chair for my father, a very important and touching gift. Aleandra was side by side for alla the time of the purchasing! I really recommend her and the company!
Report review
Jun 8, 2023
Verified review
Excellent contact commercial avec les differentes personnes avec qui nous avons été en relation. Meubles livrés parfaitement emballés en Corse.
Nous sommes pleinement satisfaits
Report review
Oct 30, 2023
Verified review
Ho avuto un problema con un prodotto e Marilena in breve tempo ha risolto in maniera molto professionale. Mi hanno sostituito i prodotti, non ci credevo nemmeno io. Complimenti!
Report review
Sep 8, 2023
Verified review
Une excellente expérience client!
Très bonne communication sur le suivi des commandes. Le service clients et après vente est très réactif et efficace. Je recommande et n’hésiterai pas à commander à nouveau
Report review
Apr 22, 2023
Verified review
Mohd offre una vastissima scelta tra i migliori marchi di design e presenta tutte le novità del mercato. Inoltre il Servizio Clienti è sempre molto disponibile e gentile.
Report review