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shop.mohd.it/en/Reviews

: 1,010Excellent

4.62

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certified since: 7/7/2014
updated on: 7/2/2022
shop.mohd.it/en/ is checked and certified according to the Trusted Shops quality criteria
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certified since: 7/7/2014
updated on: 7/2/2022
shop.mohd.it/en/ is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At shop.mohd.it/en/, you can use the guarantee from Trusted Shops and protect up to €2,500. Find out more

Reviews for shop.mohd.it/en/

140 verified reviews in the last 12 months

1,010 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


7 months ago
I have been shopping at Mohd online for six months now. The products are fantastic with many brands and items in stock which I would have otherwise needed to wait many weeks for if I ordered them locally. Delivery to Melbourne Australia is reasonable, approx. 1 week from Italy via DHL each time. I recently needed to exchange a faulty item and the customer service team were super accommodating and responsive, resolving the issue in a timely manner. Thanks MOHD!!
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the most relevant critical review


13 days ago
I placed my order 14 weeks ago for a blue La Marzocca Linea based on delivery date of ±5 weeks. One week after placing the order @MOHD delayed delivery to ±14 weeks. Today, it's ±14 weeks since I placed the order and the delivery date has changed again to unknown "we are now awaiting for a new delivery date" Two of my 4 requests to the customer team remain un-answered. And yet the MOHD website you still misleadingly advertises exactly the same item with 4/5 weeks delivery.
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Reviews for shop.mohd.it/en/

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 Verified review
Yesterday
Amazing!! Awesome and professional people. Fast replies and kindness have been very appreciate
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Yesterday
Very good customer service. My purchase arrived damaged and it was immediately replaced. Thank you very much.
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Yesterday
MOHD.IT are not only the coolest kids in the block, they have the customer service down pat. Have been using this company for years. Never disappointed.
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 Verified review
3 days ago
The client service was particularly efficient. I had the chance to deal with Tania and she was very helpful and kind. Maybe something to be done is to work on the delivery timing….sometimes it takes longer than expected.
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4 days ago
Honesty
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 Verified review
6 days ago
The item we ordered got lost by DHL. I received an official mail from DHL saying that the sender has to take care for the reimbursement through DHL. I contacted MOHD several times, but no reply at all. The quality of the products might be good (unable to rate this as I never received it) but customer service is a shame. I can only conlude that MOHD got the reimbursement from DHL but we never got the item we ordered
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 Verified review
12 days ago
I specially appreciated my experience with Mohd for the great customer service. There was a small issue with the item I bought and the team was very quick to organise a replacement. I'm pleased with the item and will be shopping with them again.
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 Verified review
12 days ago 
Item arrived damaged,was not packed sufficient. Seller was really helpful with replacement.
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 Verified review
13 days ago
I placed my order 14 weeks ago for a blue La Marzocca Linea based on delivery date of ±5 weeks. One week after placing the order @MOHD delayed delivery to ±14 weeks. Today, it's ±14 weeks since I placed the order and the delivery date has changed again to unknown "we are now awaiting for a new delivery date" Two of my 4 requests to the customer team remain un-answered. And yet the MOHD website you still misleadingly advertises exactly the same item with 4/5 weeks delivery.
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 Verified review
17 days ago
Excellent service, thank you
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19 days ago 
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 Verified review
25 days ago
Ho ricevuto tutto in tempi celeri, purtroppo ho ricevuto un articolo arrivato lesionato, ma dopo diverse comunicazioni, grazie alla Signora Tania, tutto è stato risolto nel migliore dei modi.
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 Verified review
25 days ago
Professional customer support, received the item in perfect condition
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 Verified review
1 month ago
Great and efficient service, product quality is amazing
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1 month ago
Ottimo servizio spedizione e customer care
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1 month ago
I purchased a < Fritz Hansen - Ikebana Vase Long > Upon arrival the metal studs were broken. I wrote to the seller and sending pictures. Their response was prompt and the service was professional. I was initially doubting the potential response and how they would replace or refund the funds. They immediately sent the same item without hassle Great service and communication. I would purchase from them again!!!!!
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1 month ago
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1 month ago
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2 months ago
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 Verified review
2 months ago
I highly recommend working with Silviana from Mohd. Even though my items were a little late, she was incredibly helpful and persistent with me throughout. Thank you Silviana for your excellent customer service!
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