shop.mohd.it/en/Reviews:
131 reviews in the last 12 months1,299 total reviews
Excellent
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Top positive review
Jul 19, 2023
Verified review
I'd like to express how impressed I am with MOHD's customer care, and Simona, in particular. Simona provided a remarkable customer care! She solved my issue in no time. Simona was extremely professional and very friendly. Her directions were very clear and very easy to understand what I gad to provide to her to solve my problem. Overall, it was a great experience. And my replacement item came yesterday, and it is in excellent condition. Thank you, Simona!!!! And thank you, MOHD!
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Top negative review
Apr 3, 2024
Verified review
Purtroppo devo dare solo tre stelle in quanto come da foto allegate, lo sgabello Aaron di La Palma è arrivato con un evidente difetto di verniciatura sul tavolino e un difetto del medesimo tipo ma più piccolo alla base. Avendo una certa dimestichezza con i lavori di bricolage sono riuscito a riverniciare le parti, dando una sorta di " goffratura" in linea col mio arredamento. Non ho provveduto a richiedere il cambio, visti i lunghi tempi di attesa ( più di due mesi) e avendo corretto molto bene il difetto. Perfetti gli oggettini ordinati assieme allo sgabello. Una nota di merito alla signora Marilena del client support che è stata gentilissima e disponibilissima in tutte le fasi di assistenza al cliente, motivando sempre i ritardi e proponendo alternative per i piccoli prodotti ordinati ed esauriti. Perfetto l' imballo di Mohd a cui avrei dato cinque stelle, solo un po' deluso da La Palma, per la non cometa attenzione al prodotto finito, considerando peraltro i costi. Un cordiale saluto.
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Reviews for shop.mohd.it/en/
2 days ago
Verified review
The support was very effective (but a little slow)
The support was very effective and Tania from customer service was very kind.
The only negative aspect was that it took almost 1 month to get a solution to the issue. However in the end every thing was solved and I am fully satisfied.
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3 days ago
Verified review
Customer service +++
Very pleased with Customers service which replied in real time solving the issue
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4 days ago
Verified review
Problem nicely solved
We had an issue with a lamp we ordered. Silvia did a great job, she really helped us to solve the problem, in a very friendly way.
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7 days ago
Verified review
Melogranoblu Maat Suspension
The MOHD Team provided excellent customer service and I will absolutely order from them again. Silvia was amazing and extremely helpful and knowledgeable.
The lights are the perfect complement to our home.
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8 days ago
Verified review
Professionalism
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8 days ago
Verified review
Spedizione puntuale e comunicazioni sempre eccellenti. Anche i problemi nel
Post vendita, non imputabili allo shop, sono stati gestiti in maniera davvero efficiente
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10 days ago
Verified review
MOHD customer service provided me good supports while I noticed that the item was damaged during international shippment. It’s highly appreciated that MOHD staffs helped manage the replaced process went through successfully.
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13 days ago
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Più che soddisfatta, avendo avuto un piccolo incidente di percorso con un articolo,la signora Marilena con tanta gentilezza e professionalità e riuscita a risolvere il problema nel miglior modo possibile.
Fatto vari acquisti con qsto spettacolare negozio.articoli solo di qualità e design superiore.consigliatisdimo sia il negozio che l'assistenza.
Grazie mohd
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Apr 5, 2024
Verified review
Customer servire always kind and helpful
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Mar 13, 2024
Verified review
Compensación muy satisfactoria
Compré unas estanterias que por mala suerte llegaron con un golpe. Al ponerme en contacto con la empresa MOHD enseguida se hicieron cargo y se preocuparon para llegar a un acuerdo que compensara el daño.
Son muy eficientes, sobretodo Silvia, quien se ha encargado personalmente de atenderme en todo momento.
100% recomendale.
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FF
Fabio F.
Prato
Mar 10, 2024
Verified review
Negozio affidabile , puntuale nelle spedizioni e prezzi molto concorrenziali. Marilena sempre attenta alle esigenze dei clienti .
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Mar 9, 2024
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Excellent service
Our order got damaged during transport. MOHD has been very helpful in resolving the issue and promptly replaced the item. Excellent service!
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Mar 8, 2024
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Ho chiesto aiuto e sono stata prontamente seguita
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Mar 5, 2024
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Assistenza eccellente!
Ho recentemente acquistato una stufa. L'assistenza, e in particolar modo Marilena, è stata molto efficace nella gestione della consegna e poi del reso e rimborso di alcune componenti che non erano compatibili con il prodotto acqusitato!
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Mar 2, 2024
Verified review
Excellent customer service
The customer service is excellent. They are client oriented, assisting you in everything. Great problem solving skills. The article that I’ve ordered arrived broken but the problem was solved immediately. The person that assisted me was Tania, she’s just great.
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Mar 2, 2024
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This was a second purchase from MOHD
This is a second time we purchased furniture from MOHD. Both orders were quite large, price was very competitive and customer service was excellent.
MOHD organized all shipping, customs clearance and delivery to our door (once for Australia and now for France). It was very easy to communicate with sales team and get what we were looking for. We can highly recommend MOHD!
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Feb 29, 2024
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Tania is awesome 😊
My parcel was missing the driver from FedEx decided to take it for himself … Tania send me a new one with DHL and I received it few days ago .. Thank you Tania for all your help .
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Feb 28, 2024
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Vorrei in futuro una più tempestiva risposta alle esigenze del cliente: nel caso specifico ho dovuto in effetti aspettare molto tempo prima di ricevere una risposta che quantomeno desse una soluzione al problema.
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Feb 26, 2024
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Selezione interessante e accurata
Selezione interessante, ottimo servizio clienti rapido ed efficace.
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Feb 25, 2024
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A huge availability of high quality products at reasonable prices but, most important, an execellent customer service. A my request about the possibility of anticipating a shipment was promptly accepted. Thanks Marilena.
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