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shop.mohd.it/en/Reviews

: 1,033Excellent

4.60

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certified since: 7/7/2014
updated on: 8/14/2022
shop.mohd.it/en/ is checked and certified according to the Trusted Shops quality criteria
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certified since: 7/7/2014
updated on: 8/14/2022
shop.mohd.it/en/ is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At shop.mohd.it/en/, you can use the guarantee from Trusted Shops and protect up to €2,500. Find out more

Reviews for shop.mohd.it/en/

152 verified reviews in the last 12 months

1,033 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


2 months ago
I specially appreciated my experience with Mohd for the great customer service. There was a small issue with the item I bought and the team was very quick to organise a replacement. I'm pleased with the item and will be shopping with them again.
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the most relevant critical review


2 months ago
I placed my order 14 weeks ago for a blue La Marzocca Linea based on delivery date of ±5 weeks. One week after placing the order @MOHD delayed delivery to ±14 weeks. Today, it's ±14 weeks since I placed the order and the delivery date has changed again to unknown "we are now awaiting for a new delivery date" Two of my 4 requests to the customer team remain un-answered. And yet the MOHD website you still misleadingly advertises exactly the same item with 4/5 weeks delivery.
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Reviews for shop.mohd.it/en/

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 Verified review
1 month ago
This was our second purchase from Mohd. They have an outstanding selection of really unique design pieces at very competitive prices. However, most importantly, they have a great customer service - they are extremely knowledgeable and are available to provide a consultation, are very patient to respond to all questions, as well as to immediately follow up if something goes wrong during shipment. Sylvia is truly exceptional, a true pleasure to work with.
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 Verified review
1 month ago
Fantastic customer service.
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 Verified review
1 month ago 
Muy excelente servicio.
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 Verified review
1 month ago
Amazing!! Awesome and professional people. Fast replies and kindness have been very appreciate
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 Verified review
1 month ago
Very good customer service. My purchase arrived damaged and it was immediately replaced. Thank you very much.
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 Verified review
1 month ago
MOHD.IT are not only the coolest kids in the block, they have the customer service down pat. Have been using this company for years. Never disappointed.
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 Verified review
1 month ago
The client service was particularly efficient. I had the chance to deal with Tania and she was very helpful and kind. Maybe something to be done is to work on the delivery timing….sometimes it takes longer than expected.
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 Verified review
2 months ago
Honesty
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 Verified review
2 months ago
The item we ordered got lost by DHL. I received an official mail from DHL saying that the sender has to take care for the reimbursement through DHL. I contacted MOHD several times, but no reply at all. The quality of the products might be good (unable to rate this as I never received it) but customer service is a shame. I can only conlude that MOHD got the reimbursement from DHL but we never got the item we ordered
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 Verified review
2 months ago
I specially appreciated my experience with Mohd for the great customer service. There was a small issue with the item I bought and the team was very quick to organise a replacement. I'm pleased with the item and will be shopping with them again.
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 Verified review
2 months ago 
Item arrived damaged,was not packed sufficient. Seller was really helpful with replacement.
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 Verified review
2 months ago
I placed my order 14 weeks ago for a blue La Marzocca Linea based on delivery date of ±5 weeks. One week after placing the order @MOHD delayed delivery to ±14 weeks. Today, it's ±14 weeks since I placed the order and the delivery date has changed again to unknown "we are now awaiting for a new delivery date" Two of my 4 requests to the customer team remain un-answered. And yet the MOHD website you still misleadingly advertises exactly the same item with 4/5 weeks delivery.
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 Verified review
2 months ago
Excellent service, thank you
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 Verified review
2 months ago
J'ai particulièrement apprécié le sens commercial de Francesca, notre contact, qui nous a beaucoup accompagné pour régler une petite difficulté administrative liée à une difficulté de livraison. merci Francesca
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3 months ago 
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3 months ago
Ho ricevuto tutto in tempi celeri, purtroppo ho ricevuto un articolo arrivato lesionato, ma dopo diverse comunicazioni, grazie alla Signora Tania, tutto è stato risolto nel migliore dei modi.
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 Verified review
3 months ago
Professional customer support, received the item in perfect condition
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 Verified review
3 months ago
Great and efficient service, product quality is amazing
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 Verified review
3 months ago
Ottimo servizio spedizione e customer care
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 Verified review
3 months ago
I purchased a < Fritz Hansen - Ikebana Vase Long > Upon arrival the metal studs were broken. I wrote to the seller and sending pictures. Their response was prompt and the service was professional. I was initially doubting the potential response and how they would replace or refund the funds. They immediately sent the same item without hassle Great service and communication. I would purchase from them again!!!!!
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