shop.mohd.it/en/- Logo - reviews

shop.mohd.it/en/
Reviews:

127 reviews in the last 12 months1,289 total reviews  

4.93
Excellent

Trustmark
invalid


shop.mohd.it/en/ is not certified by Trusted Shops.

Buyer Protection not available

Purchases at shop.mohd.it/en/ are not covered by the Trusted Shops Buyer Protection.
Find out more about the Trusted Shops Trustmark.
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Reviews for shop.mohd.it/en/

Filter
 Sort by  
Relevance
(118)
(0)
(0)
Reset
Nov 29, 2023
 Verified review
Report review
Jul 19, 2023
 Verified review

Thank you to Simona at MOHD

I'd like to express how impressed I am with MOHD's customer care, and Simona, in particular. Simona provided a remarkable customer care! She solved my issue in no time. Simona was extremely professional and very friendly. Her directions were very clear and very easy to understand what I gad to provide to her to solve my problem. Overall, it was a great experience. And my replacement item came yesterday, and it is in excellent condition. Thank you, Simona!!!! And thank you, MOHD!
Report review
Oct 1, 2023
 Verified review

Outstanding service from Mohd

live in Singapore and visited a local shop which carries Poliform furniture. I fell in love with the Poliform Curve table in Verde Lepanto marble. I was a bit apprehensive of ordering from online vendors as I had a horrible experience with Miliashop years ago for another purchase of marble furniture which had arrived damaged and took a whole 9 months to resolve. But my experience with Mohd was outstanding. I had worked with Roberto to ensure that my order would arrive in perfect condition without any flaws and sure enough, when everything arrived, it was absolutely beautiful and flawless. Not a single issue with shipping and setup - and mind you, this is a large marble table for which is extremely delicate. With marble, you can also not be sure what sort of cut you will get, but Poliform products are exceptional and I could not be happier with the service from Mohd as well as the products from Poliform. I will most certainly order from Mohd again. Ask for Roberta - she is super wonderful to deal with.
Report review
Aug 5, 2023
 Verified review
MOHD is really a great company. They are not only have very beautiful furniture they also have wonderful staff who will help you all the way from buying to how to return it.I am living in Hong Kong and just bought my first apartment. I bought a beautiful sofa from MOHD but when it had arrived I found out that the elevator of the building that I am living is too small for the sofa. And I am living on the 41st floor. No way for two movers to move up the building. Moreover the stair cases of my building is too small for the sofa. I was really depressed. Luckily the moving company and MOHD both agreed to let me returned the sofa. On the way of all these troubles the staff that I have never met who called Najeeb helped me all the way and comfort me. I received the refund of the sofa today. I am deeply appreciate and I have confident to purchase expensive things from Italy.Thank you again Najeeb you are my angel! Oi Chun
Report review
Oct 16, 2023
 Verified review

I highly recommend MOHD especially if you are not Italian trying to navigate the purchase of furniture for a home in Italy

I purchased a set of Fermob terrace chairs and table from MOHD in Messina for our Sicilian holiday home, one chair arrived damaged. Silvia at MOHD has been terrific in arranging for a replacement chair from Fermob, quite an effort, given that we are English, Fermob is large French company and delivery was in Sicily. Silvia handled everything entirely professionally in her dealings with Fermob and with me. She briefed Fermob on the issues so that Fermob could understand the exact nature of the damage and Fermob reacted as the reputable company they are by replacing the chair. A problem, professionally handled leading to success! Thank you once again MOHD. I cannot recommend MOHD highly enough , they are very professional, helpful and a delight to deal with.
Report review
Nov 3, 2023
 Verified review

Normalmente, quando acquisto on line, leggo prima le recensioni con 1 stella...

Normalmente quando acquisto on line, prendo preventivamente atto delle recensioni con 1 stella... Nonostante la percentuale non proprio bassissima delle lamentele, ho dato fiducia ai tempi di consegna dichiarati nel sito (5gg lavorativi) ed ho effettuato l'ordine di una Lampada Artemide la sera alle ore 23 del 30 ottobre (prefestivo). Con mia sorpresa ho ricevuto l'oggetto stamattina, 3 novembre alle ore 11. Un grazie particolare va alla sig.na Marilena, che con estrema disponibilità nel rispondere prontamente e con professionalità, si è prodigata, tenendomi costantemente informato, per la soluzione di un piccolo problema da me creato. Assolutamente da consigliare per serietà e tempi di consegna
Report review
May 22, 2023
 Verified review

MOHD/Louis Poulsen PH80 Warrantee Issue

A crack was discovered in the large shade of our Louis Poulsen PH80 Floor Lamp. This item was purchased from MOHD in Italy. A brief description along with a few pictures of the defect were sent to MOHD Customer Service. Silvia at MOHD secured a warrantee replacement shade which was promptly sent to our home. Considering the world-wide logistics this whole process was Professional and Efficient! Thank You MOHD, Louis Poulsen…and a very special Thank You to Silvia.
Report review
JS
Joel S.
Alpes-Maritimes
Sep 27, 2023
 Verified review

Great selection, good prices and brilliant support!

We bought a coffee table on mohd.it, for a delivery in France. The buying experience was excellently supported by Susanna, who so kindly and acurately responded to our request for a quote and all our questions. Then, the table arrived damaged. We entered claim, not too sure what to expect. And here, it was Silvia who jumped in, simply brilliantly expediting everything. And just a few days later, a brand new table showed up at our door. Well done!
Report review
Jun 14, 2023
 Verified review
Esperienza molto positiva! Azienda seria e super professionale; una citazione speciale per Marilena, customer service, che mi ha supportato in modo eccellente per una problematica insorta. La sua attenzione al cliente e la sua gentilezza mi hanno veramente colpito. E' proprio vero che le Aziende sono fatte dalle persone, e Marilena e' sicuramente parte integrante del successo di Mohd. Consiglio di acquistare da Mohd, io lo rifaro' sicuramente.
Report review
Oct 16, 2023
 Verified review
The online support team was very helpful and always available! Even when something was damaged, their team was supportive until the new piece arrived safely. From quotes, to order placement, to delivery and even problem solving - they are first class! As a professional interior designer, this customer service is worth its weight in gold! Thank you so much to the team who helped us get a satisfied client.
Report review
Apr 21, 2023
 Verified review
Molto soddisfatto del divano ordinato, e' arrivato e consegnato nei tempi previsti. La qualita' e buona e il prezzo giusto. Tutto il personale e' stato cortese e professionale , ma in particolar modo Angela che mi ha seguito fin dal primo momento dell'acquisto fino alla spedizione. Sempre puntuale nel rispondermi. Grazie e sicuramente se avro' bisogno di qualche nuovo articolo mi rivolgero' a voi.
Report review
Jul 9, 2023
 Verified review

Great products and awesome customer service

I bought a desk at their shop - the order process went very smoothly and communication concerning delivery time and shipment was flawless. I had to request many postponements of the shipment due to a problem in my apartment and the customer service (namely, Marilena, whom I will always be grateful to) was extremely flexible, supportive and kind in accommodating my needs. Thanks a lot!!!
Report review
Apr 27, 2023
 Verified review

Tutto Perfetto

Ho acquistato una libreria Kriptonite su questo sito, non ho avuto nessun problema, anzi sono stati loro a risolverli brillantemente visto che due delle mensole avevano dei difetti di verniciatura, si sono prodigati subito per risolvere facendole sostiuire dall'azienda produttrice. Ho interagito con una loro operatrice (Marilena) che è stata sempre gentilissima e risolutiva. Consigliato
Report review
Jun 16, 2023
 Verified review

Sincera soddisfazione

Sinceramente non credo si possa fare di meglio: dalla cortesia all’attenzione per le esigenze del cliente ( anche il più piccolo) fino alla risoluzione in Toto degli eventuali problemi. Non sono un amante dei superlativi ma qui ci starebbero tutti. Un grazie particolare a Marilena che ha interloquito con il sottoscritto preoccupandosi in prima persona delle mie richieste.
Report review
TF
Thomas F.
FRANKFURT
Jul 31, 2023
 Verified review

Great expirience

thank you so much for your always quick feedback and really good customer service. We like to buy from you very much and everything is always delivered to Germany very fast and well packed. Now we had a small irregularity and again the customer service responded immediately and offered us a solution. Great Job! Many thanks to Angelo and Marilena👍
Report review
Sep 13, 2023
 Verified review

Assistenza al cliente ottima

Ho trovato gli addetti al servizio vendita e post vendita davvero disponibili a seguirmi e rapidi nelle risposte. Spedizione rapida ed imballaggio impeccabile. Nonostante abbia avuto un inconveniente con un articolo il servizio post vendita si è subito adoperato offrendomi più possibilità per risolvere il problema nel migliore dei modi.
Report review
Aug 23, 2023
 Verified review

100% raccomandato! Dalla qualita dei prodotti, al servizio!

Servizio davvero oltre le mie aspettative. Sono stata informata di ogni passaggio con una gentilezza fuori dal comune. Marilena soprattutto è stata essenziale nell'aiutarci per una sostituzione dovuta ad un difetto del fornitore. In generale, molto soddisfatta con il servizio e sicuramente compreremo altre cose nel negozio online!
Report review
Nov 21, 2023
 Verified review

Massima Affidabilitá e sempre il miglior prezzo

E' da anni che acquisto da loro, anche prodotti molto costosi. All'inizio si viene attirati dai prezzi molto competitivi, ma e' soprattutto la qualita'dell'assistenza che fa la differenza. Sempre veloci, precisi e cortesi, un post vendita eccezionale. Secondo il mio parere il miglior store online per gli arredi. STRACONSIGLIATO
Report review
Sep 14, 2023
 Verified review
Customer service has been fantastic at Mohd. I had an issue with a chair that had a structural defect and Silvia was amazing getting in touch with the supplier and finding a solution all within a day. I can highly recommend! dealt with it in a very efficient manner and I already had the problem sorted the very next day.
Report review
Apr 14, 2023
 Verified review

White glove service

I bought a gorgeous SMEG toaster. Unfortunately, even with an adaptor, the voltage issue (US/Europe) caused me to return toaster. The service from MOHD was incredible. Silvie was responsive and so helpful. She arranged for DHL to pick up package from my house. I didn't have to do a thing. Very impressed!
Report review