shop.mohd.it/en/Reviews

Great Customer Service!

I had asked for a quotation of a designer chair and got an immediate reply. Not only was the pricing very compatible, but since the company had stock the delivery time of usually 7 weeks was cut into 10 days. It was easy to communicate with Najeeb and he also arranged ti best and fasted delivery from Italy to Germany. I will not hesitate to buy from this company again and can highly recommend them.

I ordered a chair but unfortunately it was wrongly delivered. Mohd customer care took care of the issue and they supported me to get the right one shipped as fast as possible. I really appreciate this service and enjoyed my chair!

Najeeb has been amazing getting our orders sorted as quick as possible and helping with additional requests. The tables that have arrived are stunning. Looking forward to receiving our chairs from MOHD.

Excellent experience and excellent Customer Support. Quick, kind and reliable! Marilena has been extremely helpful, a true example of what Customer Service should be.

Very good communication handled by staff, and price is very competitive. Smooth transaction.

Excellent reception in the store, professionalism and experience, commercial availability

silvia; thanks for support.

I specially appreciated my experience with Mohd for the great customer service. There was a small issue with the item I bought and the team was very quick to organise a replacement. I'm pleased with the item and will be shopping with them again.

The product took longer to arrive than advertised, but finally everything is correct. Thanks for your atention Mrs. Simona.

I had several furniture and accessory orders from MOHD this year. Some needed special support such as colour charts and advice about material options. I consistently received excellent and timely answers to questions and requests for information. All products received were of very high quality and fully met our expectations. Also the delivery to my home has consistently been excellent. The last delivery which had to arrive at my address in Rome within a very short time, came right on time, exactly as was promised. The communication with the delivery service is always clear professional and reliable. I highly recommend MOHD for its excellent products, great advice and flawless service! I also appreciate that I can communicate with MOHD in English including for the deliveries. Five stars from me ⭐️⭐️⭐️⭐️⭐️

Nous sommes vraiment satisfaits de nos achats sur votre site MOHD car nous avons été très bien accueillis et servis. Aléandra, qui s'est occupé de nous, a été très réactive, tant sur le devis demandé que sur le suivi de la commande ensuite. Elle s'est occupé de la livraison qui tardait un peu et nous a rassuré quand il le fallait en contactant le transporteur. Comme nous habitons en Corse, cela a été très appréciable. Elle nous donne une bonne image de MOHD et nous savons maintenant que nous pouvons à nouveau acheter des produits chez vous sans problème. J'ajoute pour finir que vous donnez accès à une large gamme de produits de grande qualité et, couplé à ce professionnalisme dans le suivi, le client a confiance ! Merci à Aléandra et aussi à toute l'équipe. M. et Mme KREMMER

If you think Mohd is just a seller of genuine stuff please do not miss their after sales service. Their perfect after sales service has impressed me since I took a small stuff in 2011. When my Flos floor lamp went out by its power supply from Mohd Italy, I asked help to Mohd for a new power supply. The answer was very quick within a few days and a new power supply was introdued without delay. More than ten years, I have always been satisfied with their real stuff and after sales service. I strongly recommed Mohd when you need any genuine design stuff and after sales service.

Found my chosen bin (which was o/s in most of the UK) at MOHD in Italy in their Black Friday sale at a lower total cost than in the UK. Struggled a bit with the payment systems but eventually managed it and was interested to be able to follow my bin's journey to the UK online. Arrived in good condition and fits beautifully in the space allocated.( Previous Brabantia bin over 10 year's old now storing coffee capsules awaiting recycling.)

Acquisto avvenuto in sicurezza dopo aver preso contatto con il supporto che mi ci ha seguiti in tutto il processo. Fatturazione nel 2022 come richiesto. Per motivi di causa maggiore abbiamo dovuto rendere il prodotto perchè abbiamo avuto un'importante infiltrazione in magazzino ed essendo un prodotto ingombrante e costoso non era sicuro gestirlo in questo momento. Reso gestito in maniera efficace, un piccolo costo di gestione gestito al 50% con l'azienda, rimborso e nota di accredito ricevuti a distanza di pochi giorni. Supporto clienti fantastico, in particolare ringrazio Aleandra per la pazienza e per l'offerta di utilizzare un voucher per recuperare quanto spedo per il reso in un futuro acquisto. Che dire: il TOP. Di sicuro tornerò a fare affari con loro, sono davvero gentili e pazienti. Siamo commerciali anche noi e ci comportiamo allo stesso modo, bravi!

Ordered three items. Three of theme were immediately available, the third one would be available in three months. Got in touch with customer service, asking them to ship the items that were already available and telling them they could charge me the extra shipping costs for the remaining item. Customer service emailed me right away and they also offered to pay for the extra shipping costs. I received the items in less than three days (domestic shipping from Italy to Italy). I'm totally satisfied. MOHD has become my reference point for design-related e commerce.

This was our second purchase from Mohd. They have an outstanding selection of really unique design pieces at very competitive prices. However, most importantly, they have a great customer service - they are extremely knowledgeable and are available to provide a consultation, are very patient to respond to all questions, as well as to immediately follow up if something goes wrong during shipment. Sylvia is truly exceptional, a true pleasure to work with.

Ho ricevuto un prodotto che evidentemente si è rotto durante il trasporto, dopo la mia segnalazione sono stata contattata immediatamente, (Sig.ra Marilena) ha gestito tutto in maniera davvero rapida riuscendo ad ottenere una cosegna da parte del fornitore anticipata di quasi un mese, non posso che ringraziare della cortesia della disponibilità e della professionalità con cui è stato gestito il mio ordine!