shop.mohd.it/en/

Reviews:

I'd like to express how impressed I am with MOHD's customer care, and Simona, in particular. Simona provided a remarkable customer care! She solved my issue in no time. Simona was extremely professional and very friendly. Her directions were very clear and very easy to understand what I gad to provide to her to solve my problem. Overall, it was a great experience. And my replacement item came yesterday, and it is in excellent condition. Thank you, Simona!!!! And thank you, MOHD!

The product took longer to arrive than advertised, but finally everything is correct. Thanks for your atention Mrs. Simona.

I had several furniture and accessory orders from MOHD this year. Some needed special support such as colour charts and advice about material options. I consistently received excellent and timely answers to questions and requests for information. All products received were of very high quality and fully met our expectations. Also the delivery to my home has consistently been excellent. The last delivery which had to arrive at my address in Rome within a very short time, came right on time, exactly as was promised. The communication with the delivery service is always clear professional and reliable. I highly recommend MOHD for its excellent products, great advice and flawless service! I also appreciate that I can communicate with MOHD in English including for the deliveries. Five stars from me ⭐️⭐️⭐️⭐️⭐️

Found my chosen bin (which was o/s in most of the UK) at MOHD in Italy in their Black Friday sale at a lower total cost than in the UK. Struggled a bit with the payment systems but eventually managed it and was interested to be able to follow my bin's journey to the UK online. Arrived in good condition and fits beautifully in the space allocated.( Previous Brabantia bin over 10 year's old now storing coffee capsules awaiting recycling.)

Acquisto avvenuto in sicurezza dopo aver preso contatto con il supporto che mi ci ha seguiti in tutto il processo. Fatturazione nel 2022 come richiesto. Per motivi di causa maggiore abbiamo dovuto rendere il prodotto perchè abbiamo avuto un'importante infiltrazione in magazzino ed essendo un prodotto ingombrante e costoso non era sicuro gestirlo in questo momento. Reso gestito in maniera efficace, un piccolo costo di gestione gestito al 50% con l'azienda, rimborso e nota di accredito ricevuti a distanza di pochi giorni. Supporto clienti fantastico, in particolare ringrazio Aleandra per la pazienza e per l'offerta di utilizzare un voucher per recuperare quanto spedo per il reso in un futuro acquisto. Che dire: il TOP. Di sicuro tornerò a fare affari con loro, sono davvero gentili e pazienti. Siamo commerciali anche noi e ci comportiamo allo stesso modo, bravi!

A crack was discovered in the large shade of our Louis Poulsen PH80 Floor Lamp. This item was purchased from MOHD in Italy. A brief description along with a few pictures of the defect were sent to MOHD Customer Service. Silvia at MOHD secured a warrantee replacement shade which was promptly sent to our home. Considering the world-wide logistics this whole process was Professional and Efficient! Thank You MOHD, Louis Poulsen…and a very special Thank You to Silvia.

Esperienza molto positiva! Azienda seria e super professionale; una citazione speciale per Marilena, customer service, che mi ha supportato in modo eccellente per una problematica insorta. La sua attenzione al cliente e la sua gentilezza mi hanno veramente colpito. E' proprio vero che le Aziende sono fatte dalle persone, e Marilena e' sicuramente parte integrante del successo di Mohd. Consiglio di acquistare da Mohd, io lo rifaro' sicuramente.

I had asked for a quotation of a designer chair and got an immediate reply. Not only was the pricing very compatible, but since the company had stock the delivery time of usually 7 weeks was cut into 10 days. It was easy to communicate with Najeeb and he also arranged ti best and fasted delivery from Italy to Germany. I will not hesitate to buy from this company again and can highly recommend them.

Molto soddisfatto del divano ordinato, e' arrivato e consegnato nei tempi previsti. La qualita' e buona e il prezzo giusto. Tutto il personale e' stato cortese e professionale , ma in particolar modo Angela che mi ha seguito fin dal primo momento dell'acquisto fino alla spedizione. Sempre puntuale nel rispondermi. Grazie e sicuramente se avro' bisogno di qualche nuovo articolo mi rivolgero' a voi.

I bought a desk at their shop - the order process went very smoothly and communication concerning delivery time and shipment was flawless. I had to request many postponements of the shipment due to a problem in my apartment and the customer service (namely, Marilena, whom I will always be grateful to) was extremely flexible, supportive and kind in accommodating my needs. Thanks a lot!!!

Ho acquistato una libreria Kriptonite su questo sito, non ho avuto nessun problema, anzi sono stati loro a risolverli brillantemente visto che due delle mensole avevano dei difetti di verniciatura, si sono prodigati subito per risolvere facendole sostiuire dall'azienda produttrice. Ho interagito con una loro operatrice (Marilena) che è stata sempre gentilissima e risolutiva. Consigliato

I have made several purchases from Mohd and have always been satisfied. During the last one, however, I had a problem with the assembly of a lamp; thanks to the support of the excellent customer service (and especially thanks to Tania), I sent it back and in the end my lamp was repaired and working. Tania supported me every step of the way, I can only recommend her wholeheartedly.

Sinceramente non credo si possa fare di meglio: dalla cortesia all’attenzione per le esigenze del cliente ( anche il più piccolo) fino alla risoluzione in Toto degli eventuali problemi. Non sono un amante dei superlativi ma qui ci starebbero tutti. Un grazie particolare a Marilena che ha interloquito con il sottoscritto preoccupandosi in prima persona delle mie richieste.

thank you so much for your always quick feedback and really good customer service. We like to buy from you very much and everything is always delivered to Germany very fast and well packed. Now we had a small irregularity and again the customer service responded immediately and offered us a solution. Great Job! Many thanks to Angelo and Marilena👍

For my new home I ordered most of the furniture from MOHD. It was an amazing experience. The service and price quality was excellent. Najeeb was so kind and helpful with sending me quotes and advising. I received all of the furniture within promissed delays and we are very much satisfied with the quality and beauty of the furniture.Thank you MOHD!

I bought a gorgeous SMEG toaster. Unfortunately, even with an adaptor, the voltage issue (US/Europe) caused me to return toaster. The service from MOHD was incredible. Silvie was responsive and so helpful. She arranged for DHL to pick up package from my house. I didn't have to do a thing. Very impressed!

ottima qualità dei prodotti acquistati e del servizio. Assistenza cliente veramente efficiente. ho avuto un piccolo problema su una consegna e la struttura (Tania) mi ha supportato oltre ogni aspettativa facendomi sentire tutelato. ho fatto diversi acuisti on line da Mohd e sicuramente ne rifarò. grazie

Thank you so much for the perfect execution of our purchase of the Fast Forest Armchairs. We could not be happier. Everything went well from A-Z. Shipment from Catania via Rome, Leipzig, Madrid, Miami to Clearwater FL. The chairs arrived in good shape on time and assembly was not too hard. We love them!

I ordered a coffee table from MOHD. The process ordering internationally was smooth and easy. Unfortunately, a portion the coffee table arrived damaged but MOHD was helpful about getting the replacement sent, which arrived safely. The customer service team is very responsive.

Ho dovuto chiedere assistenza a causa di un problema con la spedizione e sono stato molto soddisfatto dal servizio clienti! Sono intervenuti subito proponendomi una soluzione oltre che a venirmi incontro per velocizzare la sistemazione. Consiglio vivamente questo online-shop!