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Most relevant positive review
Apr 26, 2024
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Items on the site are quality, original, and often sold at affordable prices.
The shipping service is reliable and fully traceable.
I was involved in a return service for item defectiveness not dependent on the Mohd store and the Mohd's custemer service have been responsive to the needs and have taken care to update me on the progress.
Purtroppo devo dare solo tre stelle in quanto come da foto allegate, lo sgabello Aaron di La Palma è arrivato con un evidente difetto di verniciatura sul tavolino e un difetto del medesimo tipo ma più piccolo alla base. Avendo una certa dimestichezza con i lavori di bricolage sono riuscito a riverniciare le parti, dando una sorta di " goffratura" in linea col mio arredamento. Non ho provveduto a richiedere il cambio, visti i lunghi tempi di attesa ( più di due mesi) e avendo corretto molto bene il difetto. Perfetti gli oggettini ordinati assieme allo sgabello. Una nota di merito alla signora Marilena del client support che è stata gentilissima e disponibilissima in tutte le fasi di assistenza al cliente, motivando sempre i ritardi e proponendo alternative per i piccoli prodotti ordinati ed esauriti. Perfetto l' imballo di Mohd a cui avrei dato cinque stelle, solo un po' deluso da La Palma, per la non cometa attenzione al prodotto finito, considerando peraltro i costi. Un cordiale saluto.
Ottimo servizio di assistenza pre e post vendita,in particolare di Tania,pronta a soddisfare qualsiasi esigenza del cliente
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Sep 24, 2024
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It's a correct decision to shop on MOHD!!!
I do appreciate Silvia so much!!! She is very kind, patient, empathic, and helpful in assisting me in resolving problems. She helped me replace the tilted side table structure as soon as possible so I could use it before I moved into the new house. Thanks so much again! MOHD has a helpful, efficient customer service team, I will choose them again when next time I need to buy the furniture and lights!
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Sep 23, 2024
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Amazing service witl high efficency. Congrats
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Sep 22, 2024
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I had a good experience with MOHD and especially their customer representative Angelo. I bought mugs from MOHD and unfortunately the goods damaged during delivery. After I contacted MOHD I got a quick reply from Angelo who then promptly arranged a replacement. I'm satisfied with MOHD's codes for serving customers and I appreciate Angelo for his works.
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Sep 18, 2024
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Sep 18, 2024
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Lampada da terra ARCO di FLOS - Sostituzione lampadina LED
Il mese di novembre scorso ho comprato una lampada da terra ARCO di FLOS completa di lampadina LED sul sito francese di MOHD visto che abito in Francia.
Ho ricevuto la lampada completa di lampadina LED dopo qualche giorno.
Purtroppo, dopo solo 9 mesi di utilizzo (4-5 ore circa ogni sera), la lampadina LED ha smesso di funzionare.
Visto che la durata di vita prevista per questa lampadina è di circa 20'000 ore e nel mio caso la lampadina ha funzionato solo meno di 1'500 ore, ho contattato l'assistenza post vendita di MOHD per richiedere la sostituzione della lampadina in garanzia.
Grazie alla rapidità e all'efficienza di Marilena ho ricevuto la nuova lampadina LED direttamente a casa tramite corriere espresso e senza pagare neanche un Euro.
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Sep 18, 2024
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Customer service responds very quickly and they patiently helped me resolve the issue.
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Sep 11, 2024
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Great customer service
Nice selection, and great customer service, responsive and helpful
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Sep 10, 2024
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Easy, smooth and pleasant experience!
We have purchased on Mohd in several occasions and have always been pleasantly surprised by the fast shipping and, most importantly, the exceptional customer service (which answers questions thoroughly within 24 hours). We highly recommend it!
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Sep 10, 2024
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Excellent customer/interior architect experience with Mohd. Warm and perfect communication with my B2B contacts, always attentive, providing good advice, and always guiding me to resolve any issues encountered. Thank you, Mohd team!
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Sep 9, 2024
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Perfect service!
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Sep 9, 2024
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Wonderful service after a disaster at the beginning
Wonderful service
The story starts sad: I ordered a lamp which arrived in Switzerland completely damaged, it was the fault of the delivery company. Mohd immediately offered me a cash return or a replacement, I went for the replacement (I really want that lamp). Some weeks later, I received an invoice for the customs clearance from the delivery company. I contacted Mohd and they once again immediately, that means only after 2 or 3 minutes, that they will contact the company so Mohd can pay the invoice. So, even without the correct delivery of my lamp, I love the company and their service. So I am sure it won't be my last order.
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Sep 5, 2024
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Articoli d’eccellenza
Ottima considerazione del cliente
Massima professionalità e gentilezza
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Aug 23, 2024
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5 Stars *****
Marilena was very helpful and patient with all issues I addressed to her with.
She responded to all my e-mails and questions in no time!! Highly recommended customer care and service – certainly hard to find these days! THANK YOU!!
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Aug 19, 2024
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Ottimo calcio-balilla FAS!
ho acquistato il calcio-balilla FAS Pendezza R&D;
dopo averlo collaudato per bene con gli amici, posso confermare che si tratta di un ottimo prodotto, direi professionale. Mi è stato recapitato con buon imballaggio direttamente in Svizzera. Assistenza presente e cordiale. L'attesa per la consegna all'estero è stata di qualche settimana, ma per il resto nulla di negativo da segnalare.
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Aug 13, 2024
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Very professional and customer friendly service in every aspect and especially from Aleandra - thank you!
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Aug 9, 2024
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Eccezionale il post-vendita in particolare la signora Tania
Assistenza post-vendita eccezionale,in particolar modo la signora Tania,si è messa subito a disposizione contattando l'azienda fornitrice.Con pazienza e cortesia ha risolto il problema tenendomi costantemente informata. Grazie.
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Aug 8, 2024
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Customer service was attentive, Marilena answering promptly and gently to all my email helped me send back to the warehouse and re-ship a new item to replace the one that had gotten damaged during transportation. New item arrived in pristine conditions and proper packaging and was installed without any issue. Very satisfied!