WickeyReviews

: 447Good

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Wickey - Create your own Adventure!

Joy, fun, adventure! All this and much more awaits you at Wickey - the leading manufacturer of climbing towers, climbing frames, swings and more. Discover a huge selection of play equipment for young and old and immerse yourself in a land of fantasy. Be it a sneaky pirate, a brave knight or a strong princess: there's something suitable for every adventurer. Set off to faraway countries, dense jungles and wide beaches, because our play equipment sets no limits to creativity!
Contact
WICKEY GmbH & Co. KG
Franz-Savels-Straße 69
52538 Gangelt
Germany
Trade register
Amtsgericht Aachen HRA 7345
Authorised representative
Guido Goyen

Reviews for Wickey

4.28/5.00
Good
How is the rating calculated?

447 reviews in the last 12 months

53 %
32 %
10 %
4 %
2 %
447 total reviews

What other customers say about their experience with Wickey

4 days ago
sååååå fin så jag smälter
 Verified review|
7 days ago
My order arrived slightly damaged but the customer support has been excellent! Very quick to respond and easy to deal with. That alone makes a buyer happy!
 Verified review|
Answer by Wickey
4 days ago
Dear customer, thank you for your feedback. We are sorry that there was cause for complaint. We are pleased that you were able to resolve it quickly with our customer service. We wish your family a lot of fun with this purchase. Your Wickey Team
9 days ago
Dřevo místy mírně oštípané, jinak vše ok
 Verified review|
Answer by Wickey
8 days ago
Dear customer, thank you for your feedback. We are sorry that the wood in your order has some defects. That was not the intention. In order to find a satisfactory solution together, please contact us via our contact form. Your Wickey Team
9 days ago
vše OK
 Verified review|
2 months ago
Everything was exelent!
 Verified review|
2 months ago
Zboží dorazilo dle slíbeného termínu. Pán (Čech jak poleno)z dopravy byl milý a ochotný. Zboží mi složil až na dvůr. Materiál je OK, trochu složitější plánek a určitě to chce na stavbu alespoň dva lidi. Zákaznický servis by byl super, kdyby bylo možné objednat i montáž a kdyby měla firma někoho, kdo mluví česky Ale i tak byli všichni trpěliví a ochotní i přes moji nevalnou angličtinu.
 Verified review|
Answer by Wickey
2 months ago
Dear customer, thank you for taking the time to rate us. How nice to hear that you have had such a good experience with the delivery and our customer service. We are happy that despite the language barrier everything went well. We wish your family lots of fun with the play equipment. Your Wickey-Team
2 months ago
Very easy to use web site, excellent quality items.
 Verified review|
3 months ago
Merry Christmas ! BR Tor L.
 Verified review|
3 months ago
A lot of parts were missing or in different size than stated in the manual, so we had to find some parts on our own, and pay for them on the side. After comunicating with the customer service department, we received excellent service and full compensation.
 Verified review|
3 months ago
Goods came at the promised date and in perfect condition.
 Verified review|
3 months ago
This playground is perfectly the same as it was describe. High quality materials, and clearly understanable descrtiption. Only one thing what has to be improved is the PVC cover. It should be printed on it and not measure for the user each single piece.
 Verified review|
3 months ago
"Longer lead time than advertised but this was to be expected due to Covid19. However this was never communicated and it was difficult to get confirmation or even an estimate of the delivery. Delighted with the product and quality of it but do feel a little let down by communication" Since after 4 months Wickey have since reached out to me to make further agreement and repair the relation
 Verified review|
3 months ago
Dodávka byla dobře zabalena, fakturu a platba bezvadné. Kvalita zabalených polotovarů, nepřesné rozměry atp. bohužel nepřidají. Nejprve jsme nechtěli zákaznický servis kontaktovat, na webu byla dlouhá lhůta pro reakci a byli přetížení. Po 3 měsících od projevu nespokojenosti se zákaznický servis ozval sám a nabídnul řešení chybějících položek a částečnou refundaci za vzniklé problémy, milý kr
 Verified review|
3 months ago
Fast delivery to Hungary, good qualty wooden parts, roboust and stable build. Our kids love it.
 Verified review|
3 months ago
Good quality raw materials. Ingenious solutions. Assistance in assembly. Fast delivery. Helpful staff.
 Verified review|
3 months ago
I would recommend and buy again. However, when coming from excellent Ikea instructions, it is a bit hard to understand these. We made some mistakes due to errors in instructions. The anchoring was particularly poor. Also, would have liked better screws, they rust already after a few weeks. There was also a few parts faulty, but the customer service sent new ones straight away, so that is fine.
 Verified review|
3 months ago
Fine playtower that the kids are very happy to play on. Assembly took some time, but it was manageable and instructions are sensible. Would definitely recommend this to others.
 Verified review|
3 months ago
Gyönyörű játszótér, a kisfiam imádja nagyon.
 Verified review|
3 months ago
Well, first we wanted to buy one from one of my friends. He decided not to sell it. So we looked for another solution. We found Wickey on the Internet and checked their products. We found the best one fits to our expectations so ordered. The product arrived fast, assembly was easy because of the manual we got. Now we cannot call in our boy from the garden. :) Perfect, thank you.
 Verified review|
3 months ago
Some of the wood was not the best quality. I also expected that the wood would have pre-drilled holes to make it easier to assembly. The assembled tower is nice and the kids like it a lot!
 Verified review|