WickeyReviews

: 797Excellent

4.60

Reviews for Wickey

183 verified reviews in the last 12 months

797 total reviews
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the most relevant positive review


Jul 4, 2022
The package arrived in time (no delays etc.) Package was nice and well wrapped however the wood was wet. Would have expected it as dried out. Otherwise the package contained all as it was described. Materials quality is fair. Anchors (that can be bought as "extra") could be longer on the bottom side(which goes underground). If there is a small slope in the terrain it might not touch the concrete deep enough if you keep the playground leveled. But all in all it is a quality item and you get what you see on the pictures! Satisfied!
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Mar 26, 2022
Delivery was not completed and damaged (not by transport but it was packed and sent with damages). There was crack on load-bearing construction. In general wood was not in good quality. Wood is not cutted straight and the same lenght so work is than complicated. But result is not bad. For small kids it will be nice. Also we have claimed uncompleted and damages delivery and producer immediately sent replacement of bad parts. Unfortunately they have sent wrong parts (stand instead of main beam for swing).
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Reviews for Wickey

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 Verified review
Mar 9, 2022
Some of the wood bars got cracked when attached.
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Answer by Wickey
Apr 8, 2022
Dear customer, thank you for your feedback. We are very sorry that the wood cracked that quickly, that is not how it should be. We appreciate that you have let us replace the wood for you. Wishing your family lots of fun with the product after all. Your Wickey Team
 Verified review
Mar 22, 2022 
Poor communication and poor customer service
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Answer by Wickey
May 24, 2022
Dear customer, thank you for your feedback. We are sorry that you were not satisfied with your first contact with our customer service. We took up on your complaint and wish your family lots of fun with the product. Your Wickey team
 Verified review
Jul 31, 2022
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