WickeyReviews

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Wickey - Create your own Adventure!

Joy, fun, adventure! All this and much more awaits you at Wickey - the leading manufacturer of climbing towers, climbing frames, swings and more. Discover a huge selection of play equipment for young and old and immerse yourself in a land of fantasy. Be it a sneaky pirate, a brave knight or a strong princess: there's something suitable for every adventurer. Set off to faraway countries, dense jungles and wide beaches, because our play equipment sets no limits to creativity!
Contact
WICKEY GmbH & Co. KG
Franz-Savels-Straße 69
52538 Gangelt
Germany
+49 (0)2454 58 28 490
www.wickey.ie
Trade register
Amtsgericht Aachen HRA 7345
Authorised representative
Guido Goyen

Reviews for Wickey

4.49/5.00
Good
How is the rating calculated?

172 reviews in the last 12 months

5 stars
68 %
4 stars
23 %
3 stars
3 %
2 stars
2 %
1 star
3 %
614 total reviews

the most relevant positive review

8 months ago
Dávid T. from Százhalombatta
I only ordered the playground right now. Will come back after delivery and extend this review. The website is informative. Nice that I can preview the colors for the slider and the flags. Called Customer Service before placing the order since I have custom installation needs because of the location - answered all my questions instantly and very friendly. Hoping for the best on the deliver
Answer by Wickey
3 months ago
Dear customer, thank you for your feedback. We are pleased that we could convince you of our products and provided service. We wish your family lots of fun with the playground. Your Wickey Team
Read moreShow all positive reviews

the most relevant critical review

2 months ago
1) The order Pt2000187859 took 23 days to be delivered, but at no time was I warned that it would take this time. 2)One piece B-91 was cracked. 3) One piece BK-106 was cracked. 4)One piece PD-240 was missing; I had to buy a part locally to replace the missing One, whic cost me 18,36€. 5)I was unable to access the Contact Form that is advertised on your website, to make this claim. In convulsionou, my expectations with WICKEY were quite high, I didnt count on this lack of quality control regardind damaged and missing parts.
Answer by Wickey
1 month ago
Dear customer, thank you for your review. We are sorry for the broken pieces and for the fact that you could not reach us. The malfunction of the contact form is now fixed. Our apologies for the inconvenience. We are happy we were able to solve your problem and we wish your family lots of fun with the product after all. Your Wickey Team
Read moreShow all critical reviews

Read the most relevant positive or most relevant critical review

Positive
Critical
8 months ago
Dávid T. from Százhalombatta
I only ordered the playground right now. Will come back after delivery and extend this review. The website is informative. Nice that I can preview the colors for the slider and the flags. Called Customer Service before placing the order since I have custom installation needs because of the location - answered all my questions instantly and very friendly. Hoping for the best on the deliver
Answer by Wickey
3 months ago
Dear customer, thank you for your feedback. We are pleased that we could convince you of our products and provided service. We wish your family lots of fun with the playground. Your Wickey Team
Read more
Show all positive reviews
2 months ago
1) The order Pt2000187859 took 23 days to be delivered, but at no time was I warned that it would take this time. 2)One piece B-91 was cracked. 3) One piece BK-106 was cracked. 4)One piece PD-240 was missing; I had to buy a part locally to replace the missing One, whic cost me 18,36€. 5)I was unable to access the Contact Form that is advertised on your website, to make this claim. In convulsionou, my expectations with WICKEY were quite high, I didnt count on this lack of quality control regardind damaged and missing parts.
Answer by Wickey
1 month ago
Dear customer, thank you for your review. We are sorry for the broken pieces and for the fact that you could not reach us. The malfunction of the contact form is now fixed. Our apologies for the inconvenience. We are happy we were able to solve your problem and we wish your family lots of fun with the product after all. Your Wickey Team
Read more
Show all critical reviews

What other customers say about their experience with Wickey

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11 months ago
Hi, I can confirm that so far we are fully satisficed :) we just received our order, it was delivered within expected time range - no delay. Driver helped us to put whole package to garage, everything was nicely packed. Thank you :)
 helpful 
 Verified review|
Answer by Wickey
11 months ago
Dear customer, thank you very much for your feedback. We are pleased that you are satisfied allround about your buyingexperience with Wickey. We wish your family lots of fun with this purchase. Your Wickey Team
 helpful 
8 months ago
I am yet to receive my order, however I have contacted wickey a couple of times for updates and they have always reverted back to me promptly and very politely. We look forwarded to receiving our order in the next week hopefully.
 helpful 
 Verified review|
Answer by Wickey
3 months ago
Dear customer, thank you for your feedback. We are glad that we could answer your queries satisfactorily. Hopefully you have received your order in the meantime and is everything okay. Your Wickey Team
 helpful 
7 months ago
Ludmila Š. from Havířov
Velice skvělý a pohodlný nákup, kreativně vyřešené webovky. Nejvíce si děti užili výběr barev hřiště. Vše z pohodlí domova a ještě k tomu zábava a souboj, jaké barvy tam dáme. Prostě žádný stres.. Vřele doporučuji všem..
 helpful 
 Verified review|
Answer by Wickey
3 months ago
Dear customer, thank you for your feedback. We are happy that your family had so much fun choosing the climbing frame together. We wish you all lots of joy with this purchase, Your Wickey Team
 helpful 
10 months ago
Jiri M. from Prague
Nice web, great communication, servis. Goods are nice quality. One peace missing, but i have it at home after email reclamation (operator handled it immediately), in 7 days. From Aachen to Prague! Great thax.
 helpful 
 Verified review|
Answer by Wickey
8 months ago
Dear customer, thank you for your feedback. We are pleased that our customer service was able to clarify all your queries in a satisfactorily way. We wish your family lots of fun with this purchase. Your Wickey Team
 helpful 
11 months ago
I've just payed for my order, I hope everything will be all right with my delivery. I've loved the website, its easy to find what you want and the customer service is kind and professional. Thank you!
 helpful 
 Verified review|
Answer by Wickey
11 months ago
Dear customer, thank you for your feedback. We are pleased that we could convince you of our products. If there is anything we can assist you further with, please do not hesitate to contact us. We wish your family lots of fun with this purchase. Your Wickey Team
 helpful 
10 months ago
So far ease of use and friendlyness of agents whom I spoke with were fantastic and very helpful with ordering process. Will gladly update when building product and how happy little one shall be.
 helpful 
 Verified review|
Answer by Wickey
10 months ago
Dear customer, thank you for your feedback. We are pleased that you are satisfied allround about your order. If there is anything we can assist you further with, please do not hesitate to contact us. We wish your family lots joy with this purchase. Your Wickey Team
 helpful 
5 months ago
Kateřina K. from Česke Budějovice
stránky jsou přehledné, velký výběr barev u příslušenství k dětstkým hřištím, automatické nabídky doplňkového - potřebného sortimentu k vybranému zboží. Máme objednáno, zatím zboží nedoručeno.
 helpful 
 Verified review|
Answer by Wickey
3 months ago
Dear customer, thank you for your review. We are pleased that we could convince you of our products. We wish your family lots of fun with this purchase. Your Wickey Team
 helpful 
5 months ago
Kateřina K. from Česke Budějovice
stránky jsou přehledné, velký výběr barev u příslušenství k dětstkým hřištím, automatické nabídky doplňkového - potřebného sortimentu k vybranému zboží. Máme objednáno, zatím zboží nedoručeno.
 helpful 
 Verified review|
Answer by Wickey
3 months ago
Dear customer, thank you for your review. We are pleased that we could convince you of our products. We wish your family lots of fun with this purchase. Your Wickey Team
 helpful 
10 months ago
Vladimir J. from Merklin
Seamless shopping with best value for money. Not clear availability of some colors Could be confusing. (3 add to cart attempts fails to error) looking forward how my 2 Kids will play there:)
 helpful 
 Verified review|
Answer by Wickey
10 months ago
Dear customer, thank you for your feedback. We are sorry that there were some difficulties during the order process. Luckily it all worked out. If there is anything we can assist you further with, please do not hesitate to contact us. We wish you family lots of joy with this purchase. Your Wickey team
 helpful 
9 months ago
I am filling this out in the hope that it comes true....I will up it to 5* if everything goes smoothly. I was asked to write this with the chance to win my costs so fingers crossed/
 helpful 
 Verified review|
10 months ago
Dr Szilvássy P. from Budaörs
It was easy to navigate on the homepage and make the right choice for our son. Hopefully the delivery will be shorter than indicated. Good shop with good customer service.
 helpful 
 Verified review|
Answer by Wickey
10 months ago
Dear customer, thank you for your feedback. We are pleased that you have chosen Wickey to shop at. If there is anything we can assist you further with, please do not hesitate to contact us. We wish you family lots of joy with this purchase. Your Wickey team
 helpful 
10 months ago
Lukas K. from Kolin
Product has not been delivered yet but the term is very reasonable. I very like options of an additional equipment to purchase and price is also on the competitive level.
 helpful 
 Verified review|
Answer by Wickey
10 months ago
Dear customer, thank you for your feedback. We are pleased that we could convince you of our products. Please do not hesitate to contact us if we can assist you during the assembly. We wish your family lots of fun with this purchase. Your Wickey Team
 helpful 
10 months ago
Jens O. from Kristianstad
Mycket bra hemsida, lätt att beställa. Skulle dock velat haft en funktion få först betala sen. Men är nöjd ändå och barnen kommer ha det roligt med denna lekställning.
 helpful 
 Verified review|
Answer by Wickey
10 months ago
Dear customer, thank you for your feedback. We are pleased that you are satisfied with your order. We wish your family lots of fun with this purchase. Your Wickey Team.
 helpful 
9 months ago
Shenda S. from Cahir ireland
I have just made my first purchase it was quick easy and brilliant price my boys are going to love this I will review again once I have received my product thank you
 helpful 
 Verified review|
Answer by Wickey
9 months ago
Dear customer, thank you for your feedback. We are pleased that you have chosen Wickey to shop at. If there is anything we can be of assistance with, please do not hesitate to contact us. We wish your sons a lot of joy with this purchase. Your Wickey Team
 helpful 
8 months ago
Zoltán K. from Veresegyház
Nagyon kedvező árak, sokoldalú gyerekjáték összeállítások. Sajnos csak angol és német nyelvű telefonközpont. De sok sikert, és várjuk az új játszóterünket. Zoltán
 helpful 
 Verified review|
Answer by Wickey
3 months ago
Dear customer, thank you for your feedback. We are a company based in Germany and we try to represent as many languages in our customer service as possible. We are stilll working on expanding this, our apologies for the inconvenience. We wish your family lots of fun with the product. Your Wickey Team
 helpful 
9 months ago
Gábor F. from Maglód
Nagy választék, kombinálható termékek, azonban sajnos nincs minden tétel raktáron, így azok nem rendelhetőek. Nincs információ arról, mikor várható újra készleten.
 helpful 
 Verified review|
Answer by Wickey
8 months ago
Dear customer, thank you for your feedback and your interest in our products. Keep an eye on our website to find out if the desired items are back in stock. Your Wickey Team
 helpful 
9 months ago
Szilvia R.,Magyarország R. from Pécs
Épp csak megrendeltem a terméket, jelenleg csupán a pénzvisszafizetési akció miatt ragadtam billentyűzetet. Tényleges értékelés a termék megérkezését követően. :)
 helpful 
 Verified review|
Answer by Wickey
7 months ago
Dear customer, thank you for your feedback. We are pleased that we could convince you of our products. If there is anything we can assist you further with, please do not hesitate to contact us. Your Wickey Team
 helpful 
11 months ago
Jättelätt att hitta på sidan och tydlig information om produkterna. Har kikat runt på flera sidor men denna var absolut lättast att kika på och billigast priser.
 helpful 
 Verified review|
Answer by Wickey
11 months ago
Dear customer, thank you for your feedback. We are pleased that we could convince you of our products. If there is anything we can assist you with during assembly, please do not hesitate to contact us. We wish your family lots of fun with this purchase. Your Wickey Team
 helpful 
10 months ago
Hemsidan är fantastiskt enkel att förstå och varorna ser super fina ut nyss gjort min beställning och väntar med spänning. Hitintills har allt verkat toppen.
 helpful 
 Verified review|
Answer by Wickey
10 months ago
Dear customer, thank you for your feedback. We are pleased that we could convince you of our products. We wish your family lots of fun with this purchase. Your Wickey Team
 helpful 
10 months ago
Emelie A. from Töcksfors
Väntar fortfarande på vår order, men verkar mycket lovande. Hemsidan var enkel och lätt att beställa via. Positivt första intryck och mycket att välja bland!
 helpful 
 Verified review|
Answer by Wickey
10 months ago
Dear customer, thank you for your feedback. We are pleased that we could convince you of our products. We wish your family lots of fun with this purchase. Your Wickey Team
 helpful 
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Reviews for Wickey

4.49/5.00
Good
How is the rating calculated?

172 reviews in the last 12 months

5 stars
68 %
4 stars
23 %
3 stars
3 %
2 stars
2 %
1 star
3 %
614 total reviews

Details about Wickey

Wickey - Create your own Adventure!

Joy, fun, adventure! All this and much more awaits you at Wickey - the leading manufacturer of climbing towers, climbing frames, swings and more. Discover a huge selection of play equipment for young and old and immerse yourself in a land of fantasy. Be it a sneaky pirate, a brave knight or a strong princess: there's something suitable for every adventurer. Set off to faraway countries, dense jungles and wide beaches, because our play equipment sets no limits to creativity!
Contact
WICKEY GmbH & Co. KG
Franz-Savels-Straße 69
52538 Gangelt
Germany
+49 (0)2454 58 28 490
www.wickey.ie
Trade register
Amtsgericht Aachen HRA 7345
Authorised representative
Guido Goyen
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