WickeyReviews

: 796Excellent

4.58

Reviews for Wickey

184 verified reviews in the last 12 months

796 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


Jul 4, 2022
The package arrived in time (no delays etc.) Package was nice and well wrapped however the wood was wet. Would have expected it as dried out. Otherwise the package contained all as it was described. Materials quality is fair. Anchors (that can be bought as "extra") could be longer on the bottom side(which goes underground). If there is a small slope in the terrain it might not touch the concrete deep enough if you keep the playground leveled. But all in all it is a quality item and you get what you see on the pictures! Satisfied!
Report review

Show all positive reviews

the most relevant critical review


Dec 6, 2021
1) The order Pt2000187859 took 23 days to be delivered, but at no time was I warned that it would take this time. 2)One piece B-91 was cracked. 3) One piece BK-106 was cracked. 4)One piece PD-240 was missing; I had to buy a part locally to replace the missing One, whic cost me 18,36€. 5)I was unable to access the Contact Form that is advertised on your website, to make this claim. In convulsionou, my expectations with WICKEY were quite high, I didnt count on this lack of quality control regardind damaged and missing parts.
Report review

Show all critical reviews

Reviews for Wickey

Filter 
 Sort by Relevance 
 Verified review
Jun 16, 2022
Love the idea of the large sandpit and lid that coverts to seating. Unfortunately the hardware supplied lets it down, the hinges are too weak and bend meaning the lid doesn’t sit right when closed. Also I have to say, your instructions are quite difficult to follow.
Report review
Answer by Wickey
Jul 14, 2022
Dear customer, thank you for your feedback on the sandbox you purchased from us. We are very sorry that it is not working as it should. We gladly take up your complaint. You can send some pictures to our customer service through the contact form on our website, so that our technical department can take a look at them. Your Wickey Team
 Verified review
Jul 14, 2022
Bought a GhostFlyer for my grandsons. Timely delivered, no missing pieces, good assembly instructions. Fun for me to put it together too, but what a joy for the boys. Just a couple of wood pieces a bit rough, required some sanding, other than that no complaints.
Report review
Answer by Wickey
Aug 11, 2022
Dear customer, thank you for writing a review for us. We are very pleased that your grandchildren are already enjoying great adventures on our Ghostflyer and wish them many wonderful summer days. Your Wickey team
 Verified review
Jun 17, 2022
Both Wickey products were excellent quality, well priced and easy to assemble with clear instructions. Most importantly 3 boys love playing on frames. Would recommend Wickey as being much better than competitors and would but off Wickey again in a heartbeat.
Report review
Answer by Wickey
Jul 14, 2022
Dear customer, thank you for the great feedback and for being part of the Wickey family. We take pride in our products and our service, and are pleased we are able to offer a range of play equipment to help keep children active and filled with enjoyment. Your Wickey Team
 Verified review
May 5, 2022
Reviewing 3 accesory deliveries (with no wood). One delivery had some parts missing and another not delivered at all first time. But support (in english) help was great in all cases and I finally got all parts I needed but with significant delay...
Report review
Answer by Wickey
Jun 23, 2022
Dear customer, thank you for sharing your feedback. We apologize for the difficulties regarding the delivery of the three accessories you ordered with us. We are glad that our customer service was able to assist you in this matter. Your Wickey Team
 Verified review
Jun 3, 2022
superschnelle Lieferung, von der Bestellung bis zur Lieferung per Kurier in der Slowakei 8 Tage. einfaches Falten. Ich empfehle super rýchle dodanie, od objednávky po zloženie kuriérom na Slovensku 8 dní. jednoduché skladanie. odporúčam
Report review
Answer by Wickey
Jul 15, 2022
Dear customer, thank you for your feedback. We do our utmost to deliver all orders on time. We are pleased that we were successful with your order as well. The sooner the delivery, the sooner the fun can begin! Your Wickey Team
 Verified review
Jul 12, 2022
Great material quality, easy to assemble resulting a solid structure after anchoring the brackets with concrete. Took me 3-4 days to assemble it after work time. Looking good in the backyard, my son loves it (especially the long slide).
Report review
Answer by Wickey
Aug 10, 2022
Dear customer, thank you very much for taking the time to write a review. We are pleased that you are completely satisfied with our product. We wish your son great adventures. Your Wickey Team
 Verified review
Apr 28, 2022
I liked the simple pictures showing the size of the product. It could have been better with a more throughout description of the different kind of anchors and which anchors could go with whitch product.
Report review
Answer by Wickey
Apr 29, 2022
Dear customer, thank you for your feedback. We do have a small section on the product pages of our play towers to advise on which and how many anchors to use. Anchors are an important part of the safetey and the stability of the climbing frames and your comment will therefore be forwarded to the relevant department, thank you. Wishing your family lots of fun with this purchase. Your Wickey Team
 Verified review
Jul 14, 2022
I ordered a Turboflyer play complex. Everything was perfect, from packaging to assembly. As a recommendation I can only say that you could put the option of choosing the swing (babies or older children)
Report review
Answer by Wickey
Aug 11, 2022
Dear customer, thank you for writing a review for us. We will be happy to pass on your comment to our development department. We are very pleased that you are completely satisfied with your order and wish your family lots of fun with it. Your Wickey team
 Verified review
Jun 19, 2022
Nagyon széles a választék és ehhez képest visszafogottak az árak. A 10 éves garancia csábító. Ez egy tökéletes hibátlan oldal, nem tudok semmit sem tanácsolni a fejlesztés érdekében. Gratulálok Önöknek!
Report review
Answer by Wickey
Jul 14, 2022
Dear customer, thank you for your feedback. It is great that you are completely satisfied about your buying experience from us. We wish your family lots of fun with the product. Your Wickey Team
 Verified review
Jul 7, 2022
We ordered the Ghost flyer, the package came whole, the wood is high quality as it was shown in the description. Everything seems fine, we needed to additionally order tools for anchoring.
Report review
Answer by Wickey
Aug 23, 2022
Dear customer, thank you for taking the time to write a review. We are very pleased that you have found the right play tower for you. We wish you and your family a wonderful summer with the Ghost Flyer. Your Wickey Team
 Verified review
Jul 2, 2022
Ordered product arrived quickly, every piece were perfect, installation manual was easy to follow, kids love it and having a lots of fun with it. I highly recommend to every family.
Report review
Answer by Wickey
Jul 20, 2022
Dear customer, thank you for your lovely feedback. It makes us happy to know that your kids are having so much fun with their new play set. That is what our products are designed and made for! Your Wickey Team
 Verified review
Jun 7, 2022
House looks great and kids are happy. One star down for wood quality on some parts - a few of them were bended or too much cracked. Overall good product with great value for money.
Report review
Answer by Wickey
Jul 8, 2022
Dear customer, thank you for your feedback. We value the quality of our products. In case something seems not in order with the wood, please contact our customer service if you have not done this yet. They are happy to solve the issue for you. Your Wickey Team
 Verified review
Jul 1, 2022
Wide offer of playgrounds, possibility choose the colours, very good prices, long warranty. Quality description on eshop. Hope the assembly will be quick and without problems...
Report review
Answer by Wickey
Jul 20, 2022
Dear customer, thank you for your feedback. We are pleased that you were able to choose a climbing frame from our wide range of products. Please do not hesitate to contact us if we can be of any assistance with the assembly. We wish your family lots of play fun. Your Wickey Team
 Verified review
Apr 25, 2022
Som første gangs køber af legeredskaber til mine 5 børnebørn var det en sand fornøjelses at komme ind på Wickey.dk hvor beskrivelser, mål og billeder er meget brugervenligt.
Report review
Answer by Wickey
Apr 26, 2022
Dear customer, thank you for your review. We are thrilled that you have chosen to shop at Wickey to give your grandchildren such a treat! We wish you and all your grandchildren a great time. Your Wickey Team
 Verified review
Jul 12, 2022
The design of the wooden house was great,the help given to us by phone(customer service).The building instructions could be more precise updated,to the 21-st century.
Report review
Answer by Wickey
Aug 10, 2022
Dear customer, thank you for rating us. Our development department is continuously improving the assembly instructions. Thank you very much for your comment. We wish your children lots of fun playing. Your Wickey Team
 Verified review
May 26, 2022
Good description and pictures, convenient suggestions for accessories. Address verification is a little too strict though; not everyone has an actual street number.
Report review
Answer by Wickey
Jul 7, 2022
Dear customer, thank you for your feedback. Your comment has been passed on internally to the relevant department. We wish your family lots of fun with this purchase. Your Wickey Team
 Verified review
Jun 29, 2022
Good product. One small piece was missing and had one extra plank. Would be handy if the shape of the plastic decoration was printed on the plastic canvas.
Report review
Answer by Wickey
Jul 20, 2022
Dear customer, thank you for your feedback and our apologies for the errors in your order. Have you informed our customer service yet to solve this problem for you? Our tarpaulins are provided in a whole piece so that the play tower can be freely designed according to yours and your children’s wishes. We hope for your understanding. Your Wickey team
 Verified review
Apr 30, 2022
Just purchased the coolest play tower for my son. Cant wait to surprise him with it, on his birthday! Will update with 5 stars, if everything is good.
Report review
Answer by Wickey
May 5, 2022
Dear customer, thank you very much for your enthusiastic feedback and for purchasing with us. We sincerely hope that your son will be delighted at the sight of his own new play paradise! Happy birthday and have fun playing! Your Wickey Team
 Verified review
Jul 25, 2022
The variety of products is great, colour options, accessories are also excellent. The manual looks also straightforward, quality of goods is great.
Report review
Answer by Wickey
Aug 11, 2022
Dear customer, thank you for writing a review for us. It's great to hear that you were impressed by our wide range of products. We wish you and your family lots of fun with this purchase and a wonderful summer. Your Wickey team
 Verified review
Jul 15, 2022
Great selection and quality products.Website is very good easy to use. Improved lead times on delivery would good but not a its not a deal breaker
Report review
Answer by Wickey
Aug 11, 2022
Dear customer, thank you very much for your positive rating about the use of our webshop and the quality of our products. We will forward your comment about the deliverytimes to the relevant department. We wish you and your family a wonderful summer. Your Wickey Team