The package arrived in time (no delays etc.)
Package was nice and well wrapped however the wood was wet. Would have expected it as dried out.
Otherwise the package contained all as it was described.
Materials quality is fair.
Anchors (that can be bought as "extra") could be longer on the bottom side(which goes underground). If there is a small slope in the terrain it might not touch the concrete deep enough if you keep the playground leveled.
But all in all it is a quality item and you get what you see on the pictures!
Satisfied!
The quality and processing of the wood is completely amateurish. After 3 days of preparation, it was acceptable, which is outrageous for such money... I thought there was such a thing as German quality.
The website is fully informative and well-organized, the ordering method was easy and fast.
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Verified review
Mar 2, 2023
nice product, we look forward to trying it
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Verified review
Feb 21, 2023
God hjemmeside
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Verified review
Jul 4, 2022
The package arrived in time (no delays etc.)
Package was nice and well wrapped however the wood was wet. Would have expected it as dried out.
Otherwise the package contained all as it was described.
Materials quality is fair.
Anchors (that can be bought as "extra") could be longer on the bottom side(which goes underground). If there is a small slope in the terrain it might not touch the concrete deep enough if you keep the playground leveled.
But all in all it is a quality item and you get what you see on the pictures!
Satisfied!
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Answer by Wickey
Aug 12, 2022
Dear customer, thank you for your review. Due to the pressure impregnation, the wood may still arrive damp, which is why the wood should dry for at least two days after arrival. Furthermore, we are happy to pass on your comment to our development department. We wish you and your family lots of fun with our Smart Empire and an adventurous summer. Your Wickey-team
Verified review
Jun 16, 2022
The swing set we purchased was of very high quality with clear instructions and durable components. The ordering process was clear with good communication
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Answer by Wickey
Jul 14, 2022
Dear customer, thank you for rating the swing set you have purchased from us. We are glad that your are satisfied and wish your family lots of fun and great moments with it. Your Wickey Team
Verified review
Jun 28, 2022
I am very happy that we bought this nice playground for our children. The delivery was relatively fast. All necessary parts were included in the package. Also it is very important to us that we assembled the construction together the whole family! Also children helped a lot. So it was a really interesting adventure.
The construction is robust and three children can play simultaneously. I hope that the playground will make them busy and happy for years.
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Answer by Wickey
Jul 19, 2022
Dear customer, thank you for your lovely feedback. It is great to know that the assembly of the climbing frame became a family project. Kids learn a lot through participation and play. We can only encourage this! We wish your family many summers of great fun. Your Wickey team
Verified review
Jul 18, 2022
The kit received is exactly what we are looking for our kids to be able to play safely in the yard. In addition to the maximum fun I have produced for the children, I have noticed that the product is high quality and I am sure that it will be lasting if I maintain it properly. In terms of assembly, the kit has been extremely well designed so that it is easy to assemble following the instructions in the package. Thanks for this great product!
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Answer by Wickey
Aug 11, 2022
Dear customer, thank you for taking the time to write a review. It is great to hear that both you and your children are happy with the new play tower. We wish your children great adventures. Your Wickey Team
Verified review
Jul 12, 2022
After many internet searches for a playground, I chose to buy from Wickey. I don't regret it at all!
I was also advised by phone, to make the best decision, with a lot of patience and professionalism.
When the playground arrived, two boards were slightly hit due to transport, and Wickey replaced them for free and even sent us a small gift!
Very professional and everything very well explained for installation.
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Answer by Wickey
Aug 10, 2022
Dear customer, thank you for leaving a review for us. We are very pleased that you have chosen to shop with us and that you recommend us to others. We wish your family lots of fun with the play frame. Your Wickey team.
Verified review
Jun 8, 2022
Dobrý den, myslím si, že by měl být dodávaný materiál v lepší kvalitě. Musel jsem kompletně provést broušení všech komponentů včetně tmelení dvou kusů trámků. Jinak sestava se skládala velmi dobře. I manuál byl velice jednoduše k pochopení. JN
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Answer by Wickey
Jul 13, 2022
Dear customer, thank you for your feedback. It is indeed advised to regrind the cutting edges of the wood. Due to the manufacturing process, these can sometimes fray. We wish your family a lot of fun playing. Your Wickey Team
Verified review
Jun 29, 2022
It was a good decision to choose your toy because of our daughter love it. She use it every single day and our guest’s children, too. The big chute and a sand box became favourite thing of every child. Two kind of oppurtinity of climbing up is superb for young and older child. We have a plan for expansion our garden and playground. Thanks, kind regards: Mr Ervin Kiss and his family
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Answer by Wickey
Jul 20, 2022
Dear customer, thank you for your lovely feedback. We are pleased that the new play frame is a hit for both your daughter and her friends. We wish them endless adventures as the leading characters in their own fairytale world. We are looking forward to welcome you back in our webshop soon. Your Wickey Team
Verified review
Jun 24, 2022
Delighted with our new swing set, we purchased the ghost flyer, you would definitely need 2 people to build it and alot of electrical tools. We changed 1 thing, instead of having the swings to the side, we put them at the end where its easier for us to keep a close eye with the kids. Definitely we'll worth the purchase, I have very happy girls.
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Answer by Wickey
Jul 15, 2022
Dear customer, thanks for the great feedback. We are glad you feel your purchase from us is excellent value and that your kids are just as thrilled! We wish you and your family many wonderful summers full of fun and laughter. Your Wickey Team
Verified review
Jun 5, 2022
I liked the pre-cut wood with easy to follow manual. Lots of screws:) The roof was a little bit difficult to assemble, would prefered also pre-cut sheets. Finally, kid loves it, especially the house part with window. Still need to finish sandbox in particular custom sandbox cover, maybe it should have sandbox cover as well in package.
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Answer by Wickey
Jul 8, 2022
Dear customer, thank you for taking the time to write this review. We will forward the comments to the responsible department. We are pleased that the children are happy with their new play house and wish them lots of fun. Your Wickey Team
Verified review
Jan 14, 2023
I liked the orderflow overall, but some of the suggestions for required bi-products dont actually link to anything, or the recommendations dont really make sense. Also I had to place my order twice because their platform crashed the first time.
This rating is based on that the delivery time holds true :)
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Answer by Wickey
Jan 16, 2023
Dear customer, thank you for your review. We are very sorry that an error occurred during your order. We have passed on your comments to our colleagues for review. We wish your children a great time with our product. Your Wickey team
Verified review
Jun 16, 2022
Love the idea of the large sandpit and lid that coverts to seating. Unfortunately the hardware supplied lets it down, the hinges are too weak and bend meaning the lid doesn’t sit right when closed. Also I have to say, your instructions are quite difficult to follow.
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Answer by Wickey
Jul 14, 2022
Dear customer, thank you for your feedback on the sandbox you purchased from us. We are very sorry that it is not working as it should. We gladly take up your complaint. You can send some pictures to our customer service through the contact form on our website, so that our technical department can take a look at them. Your Wickey Team
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