The package arrived in time (no delays etc.)
Package was nice and well wrapped however the wood was wet. Would have expected it as dried out.
Otherwise the package contained all as it was described.
Materials quality is fair.
Anchors (that can be bought as "extra") could be longer on the bottom side(which goes underground). If there is a small slope in the terrain it might not touch the concrete deep enough if you keep the playground leveled.
But all in all it is a quality item and you get what you see on the pictures!
Satisfied!
The quality and processing of the wood is completely amateurish. After 3 days of preparation, it was acceptable, which is outrageous for such money... I thought there was such a thing as German quality.
The design of the wooden house was great,the help given to us by phone(customer service).The building instructions could be more precise updated,to the 21-st century.
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Answer by Wickey
Aug 10, 2022
Dear customer, thank you for rating us. Our development department is continuously improving the assembly instructions. Thank you very much for your comment. We wish your children lots of fun playing. Your Wickey Team
Verified review
May 26, 2022
Good description and pictures, convenient suggestions for accessories. Address verification is a little too strict though; not everyone has an actual street number.
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Answer by Wickey
Jul 7, 2022
Dear customer, thank you for your feedback. Your comment has been passed on internally to the relevant department. We wish your family lots of fun with this purchase. Your Wickey Team
Verified review
Aug 12, 2022
During the ordering process I was updated constantly on it's status. Great quality when it arrived. Very happy with the product
Delivery was a few days delayed
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Answer by Wickey
Aug 25, 2022
Dear customer, thank you for your feedback. We are pleased that you are happy with your experience with us and we wish your family lots of fun with the product. Your Wickey Team
Verified review
Jun 29, 2022
Good product. One small piece was missing and had one extra plank. Would be handy if the shape of the plastic decoration was printed on the plastic canvas.
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Answer by Wickey
Jul 20, 2022
Dear customer, thank you for your feedback and our apologies for the errors in your order. Have you informed our customer service yet to solve this problem for you? Our tarpaulins are provided in a whole piece so that the play tower can be freely designed according to yours and your children’s wishes. We hope for your understanding. Your Wickey team
Verified review
Apr 30, 2022
Just purchased the coolest play tower for my son. Cant wait to surprise him with it, on his birthday! Will update with 5 stars, if everything is good.
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Answer by Wickey
May 5, 2022
Dear customer, thank you very much for your enthusiastic feedback and for purchasing with us. We sincerely hope that your son will be delighted at the sight of his own new play paradise! Happy birthday and have fun playing! Your Wickey Team
Verified review
Jul 25, 2022
The variety of products is great, colour options, accessories are also excellent.
The manual looks also straightforward, quality of goods is great.
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Answer by Wickey
Aug 11, 2022
Dear customer, thank you for writing a review for us. It's great to hear that you were impressed by our wide range of products. We wish you and your family lots of fun with this purchase and a wonderful summer. Your Wickey team
Verified review
Jul 15, 2022
Great selection and quality products.Website is very good easy to use.
Improved lead times on delivery would good but not a its not a deal breaker
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Answer by Wickey
Aug 11, 2022
Dear customer, thank you very much for your positive rating about the use of our webshop and the quality of our products. We will forward your comment about the deliverytimes to the relevant department. We wish you and your family a wonderful summer. Your Wickey Team
Verified review
Jul 14, 2022
It is an ideal solution for a child eager to play outside, outdoors. The assembly did not create any problems. It's what we wanted for our nephew.
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Answer by Wickey
Aug 11, 2022
Dear customer, thank you for taking the time to write a review. We are very pleased that you have found the right play tower for your nephew. We wish him many fun hours playing outdoors. Your Wickey team
Verified review
Oct 11, 2022
Everything is clear to plan straight into your garden.
Can't wait to see my kids play in their brand new kingdom!:-)
VR planning is awsome!!!
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Answer by Wickey
Oct 18, 2022
Dear customer, thank you for your kind review. It is great to hear that your garden will soon be transformed into a realm of its own for your children. We wish them endless fantasy with lots of great adventures. Your Wickey team
Verified review
Nov 30, 2022
- Jeg kan selv bestemme farver
- Der er masser af tilbehør
- Nem og tilgængelig hjemmeside
- God produktinformation
- Stort produktsortiment
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Answer by Wickey
Dec 1, 2022
Dear customer, thank you for your positive feedback. We are happy that our assortment caught your attention. We wish your family lots of fun with the product of your choice. Your Wickey Team
Verified review
Jul 14, 2022
Customer service was spot on. I received the wrong instructions and they helped me immediately with almost no waiting time on the phone.
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Answer by Wickey
Aug 11, 2022
Dear customer, thank you for rating us. We are very pleased that you are completely satisfied about your experience with our customer service and wish you and your family a wonderful summer. Your Wickey team
Verified review
Jul 3, 2022
Just ordered.
In Denmark, this seems like the most value for money product. Lets see when it arrives if quality also is on point.
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Verified review
May 29, 2022
jednoduchost webstranky, instrukcii a 10rocna zaruka boli dovodom, preco sme si vybrali Wickey - verime, ze hojdacka bude super!
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Answer by Wickey
Jul 7, 2022
Dear customer, thank you for your feedback and for choosing a Wickey product. We wish your family lots of fun with the new swing. Your Wickey Team
Verified review
Jun 29, 2022
We (and the kids of course) just simply love the playground as it is. Best decision ever made. I can only recommend Wickey! ❤️
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Answer by Wickey
Jul 20, 2022
Dear customer, we are incredibly grateful that you took the time out to share your feedback with us. Customer satisfaction is our top priority and we are thrilled that you and your kids enjoy the playground so much. It means the world to our entire team! Your Wickey Team
Verified review
Jul 25, 2022
The order was easy and fast
No contact re delivery and slide left at back door would not have worked if this was a surprise
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Answer by Wickey
Aug 12, 2022
Dear customer, thank you very much for your evaluation. We gladly pass on your comments to the relevant department. We wish you and your family lots of fun with this purchase and an adventurous summer. Your Wickey team
Verified review
Jun 7, 2022
The playground was sent very quickly, and the instructions were easy. I think if the wood were drier, it would be better.
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Answer by Wickey
Jul 8, 2022
Dear customer, thank you for your feedback. Our wood gets drenched in impregnation fluids for several hours. It is therefore possible that the wood is still wet when shipped. We do advice our customers to unpack the wood as soon as it arrives and to let it dry for a couple of days, so that it will be dry upon assembly. Your Wickey Team
Verified review
Jul 13, 2022
Calitatea buna a produselor cu un design ok, indicatii de montaj explicite.
Ramforsare suplimentara a structurii
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Answer by Wickey
Aug 10, 2022
Dear customer, thank you for rating us. It is great to hear that you are satisfied with our product. We wish you and your family a wonderful summer. Your Wickey Team
Verified review
Apr 8, 2022
The wickey products are of good quality and affordable. I installed them on our playground. Installation is easy.
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Answer by Wickey
Apr 11, 2022
Dear customer, thank you for your feedback. We are delighted that you decided to expand your playground with a Wickey playtower. Wishing your kids the best time playing on and around the equipment. Your Wickey Team
Verified review
May 15, 2022
Web sites are clear to read and design is nice. I miss information about wood type directly for each playground.
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Answer by Wickey
Jun 28, 2022
Dear customer, thank you for your feedback. Your comment on the wood specification has been forwarded to the relevant department. The general wood information can be found in the FAQ - wood information. Should you have any further questions, please do not hesitate to contact our customer service. We wish your family lots of fun with the product. Your Wickey Team
Verified review
Jul 12, 2022
There are no patterns for tge sticker foil so it's kind of hard to replicate the exact image from tge picture.
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Answer by Wickey
Aug 10, 2022
Dear customer, thank you for your kind feedback. We do not supply the tarpaulin and sticker foil cut to size, allowing you and your children to design them creatively yourself. We are very pleased that you are satisfied with the product and wish you and your family a lovely summer. Your Wickey Team
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