WickeyReviews

: 777Excellent

4.55

Reviews for Wickey

182 verified reviews in the last 12 months

777 total reviews
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the most relevant positive review


1 month ago
The package arrived in time (no delays etc.) Package was nice and well wrapped however the wood was wet. Would have expected it as dried out. Otherwise the package contained all as it was described. Materials quality is fair. Anchors (that can be bought as "extra") could be longer on the bottom side(which goes underground). If there is a small slope in the terrain it might not touch the concrete deep enough if you keep the playground leveled. But all in all it is a quality item and you get what you see on the pictures! Satisfied!
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9 months ago
1) The order Pt2000187859 took 23 days to be delivered, but at no time was I warned that it would take this time. 2)One piece B-91 was cracked. 3) One piece BK-106 was cracked. 4)One piece PD-240 was missing; I had to buy a part locally to replace the missing One, whic cost me 18,36€. 5)I was unable to access the Contact Form that is advertised on your website, to make this claim. In convulsionou, my expectations with WICKEY were quite high, I didnt count on this lack of quality control regardind damaged and missing parts.
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Reviews for Wickey

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 Verified review
1 year ago 
Shipping departement did not Call before delivery. Which made i difficult to have somebody at home ready to sign for the shipment
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Answer by Wickey
9 months ago
Dear customer, thank you for your feedback. We are very sorry that you were not informed properly about the delivery. Despite this, we wish your family lots of fun with this purchase. Your Wickey Team
 Verified review
5 months ago
The wickey products are of good quality and affordable. I installed them on our playground. Installation is easy.
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Answer by Wickey
4 months ago
Dear customer, thank you for your feedback. We are delighted that you decided to expand your playground with a Wickey playtower. Wishing your kids the best time playing on and around the equipment. Your Wickey Team
 Verified review
5 months ago
Excellent! Prompt communication, fast shipping, excellent quality! Highly recommended! Thanks!
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Answer by Wickey
5 months ago
Dear customer, thank you for your feedback. We are pleased that you are entirely satisfied about every aspect of your order with us. We wish your family lots of playing fun. Your Wickey Team.
 Verified review
1 year ago 
Exactly as described. Grandchildren delighted with their new sturdy swing seats.
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Answer by Wickey
9 months ago
Dear customer, thank you for your feedback and your purchase from us. We wish your grandkids lots of fun with their new swing seats. Your Wickey Team
 Verified review
6 months ago
Gostei, da qualidade, preço, facilidade de montagem, recomendo a wickey
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Answer by Wickey
6 months ago
Dear customer, thank you for your feedback. We are pleased that you are entirely satisfied with your order. We wish your family lots of fun. Your Wickey Team.
 Verified review
9 months ago 
Rápido na entrega do equipamento e aconselhamento telefónico excelente.
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 Verified review
9 months ago
Excellent products, with excellent customer service
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Answer by Wickey
9 months ago
Dear customer, thank you for rating us. We are very happy that you are this positive about your experience with us. We wish your kids a great time with their new swingseats. Your Wickey Team
 Verified review
1 year ago 
the order went well without any issue.
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 Verified review
1 year ago
Best product! Thanks
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 Verified review
1 year ago
In genneral, good
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 Verified review
1 year ago
Everything Ok
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 Verified review
10 months ago 
I recommend
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 Verified review
1 year ago
Great job
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1 month ago
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1 month ago
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5 months ago
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9 months ago
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 Verified review
9 months ago
1) The order Pt2000187859 took 23 days to be delivered, but at no time was I warned that it would take this time. 2)One piece B-91 was cracked. 3) One piece BK-106 was cracked. 4)One piece PD-240 was missing; I had to buy a part locally to replace the missing One, whic cost me 18,36€. 5)I was unable to access the Contact Form that is advertised on your website, to make this claim. In convulsionou, my expectations with WICKEY were quite high, I didnt count on this lack of quality control regardind damaged and missing parts.
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Answer by Wickey
8 months ago
Dear customer, thank you for your review. We are sorry for the broken pieces and for the fact that you could not reach us. The malfunction of the contact form is now fixed. Our apologies for the inconvenience. We are happy we were able to solve your problem and we wish your family lots of fun with the product after all. Your Wickey Team
 Verified review
5 months ago
Delivery was not completed and damaged (not by transport but it was packed and sent with damages). There was crack on load-bearing construction. In general wood was not in good quality. Wood is not cutted straight and the same lenght so work is than complicated. But result is not bad. For small kids it will be nice. Also we have claimed uncompleted and damages delivery and producer immediately sent replacement of bad parts. Unfortunately they have sent wrong parts (stand instead of main beam for swing).
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Answer by Wickey
4 months ago
Dear customer, thank you for your feedback. Once again, we apologise for the defects in your order. We are pleased that together we were able to solve this quickly and satisfactorily. Have fun with the product! Your Wickey Team
 Verified review
1 year ago 
Priset var bra jämfört med lekställningar i jämförbar storlek. Men kvalitén gjorde oss aningen besvikna, någon bräda saknades och många var sprukna. Den är inte heller så "reäl" utan sviktar till och med i golvet av barnens vikt. Leveranstiden var låååång och blev sen ännu längre pga företag som levererade. Men nu står den iallafall i trädgården och jag hoppas den ska hålla i många år framöve
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Answer by Wickey
1 year ago
Dear customer, thank you for your review. We understand your dissatisfaction and would like to apologize for this matter. We have forwarded the concrete points of criticism for quality optimisation. We are pleased that we have now been able to bring your case to a satisfactory conclusion together. Your Wickey team