WickeyReviews

: 777Excellent

4.55

Reviews for Wickey

182 verified reviews in the last 12 months

777 total reviews
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the most relevant positive review


1 month ago
The package arrived in time (no delays etc.) Package was nice and well wrapped however the wood was wet. Would have expected it as dried out. Otherwise the package contained all as it was described. Materials quality is fair. Anchors (that can be bought as "extra") could be longer on the bottom side(which goes underground). If there is a small slope in the terrain it might not touch the concrete deep enough if you keep the playground leveled. But all in all it is a quality item and you get what you see on the pictures! Satisfied!
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9 months ago
1) The order Pt2000187859 took 23 days to be delivered, but at no time was I warned that it would take this time. 2)One piece B-91 was cracked. 3) One piece BK-106 was cracked. 4)One piece PD-240 was missing; I had to buy a part locally to replace the missing One, whic cost me 18,36€. 5)I was unable to access the Contact Form that is advertised on your website, to make this claim. In convulsionou, my expectations with WICKEY were quite high, I didnt count on this lack of quality control regardind damaged and missing parts.
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Reviews for Wickey

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(10)
 Verified review
4 days ago
The quality and processing of the wood is completely amateurish. After 3 days of preparation, it was acceptable, which is outrageous for such money... I thought there was such a thing as German quality.
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 Verified review
8 days ago
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 Verified review
19 days ago
Pour l'instant très déçu de la livraison. J'espère qu'il ne manquera rien au montage. Il y avait des pièces éparpillées dans le camion
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 Verified review
1 month ago
Leveringsdatum klopt niet. Nog steeds geen bestelling ontvangen. Als je belt, doen ze 2 maal asof ze je niet begrijpen. Als je mail stuurt, krijg je nauwelijks antwoord. Nooit op bestellen! Wij zijn leesden de gelijkaardige reviews maar wilden het toch proberen.. helaas hier niets ontvangen en geen weet wanneer wel..
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 Verified review
1 month ago
The item still not arrived (9/7/22) even when they said it was arriving on 7/7/22
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 Verified review
1 month ago
I didn't get my order, I waited a long time. I have not received any information regarding my order. I called the hotline and there was no answer there either! I do not recommend
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 Verified review
4 months ago
Your products look good.....but your inability to provide a delivery date is pathetic. You are telling me that you have virtually no contact with the logistics company who are actually required to deliver the order!!!!
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Answer by Wickey
3 months ago
Dear customer, thank you for your feedback. We understand your frustration and apologise for this matter. We have been on top of the situation to provide you with the correct delivery information and apologise on behalf of the transport company for taking so long. Your Wickey team
 Verified review
5 months ago 
Poor communication and poor customer service
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Answer by Wickey
3 months ago
Dear customer, thank you for your feedback. We are sorry that you were not satisfied with your first contact with our customer service. We took up on your complaint and wish your family lots of fun with the product. Your Wickey team
 Verified review
9 months ago
1) The order Pt2000187859 took 23 days to be delivered, but at no time was I warned that it would take this time. 2)One piece B-91 was cracked. 3) One piece BK-106 was cracked. 4)One piece PD-240 was missing; I had to buy a part locally to replace the missing One, whic cost me 18,36€. 5)I was unable to access the Contact Form that is advertised on your website, to make this claim. In convulsionou, my expectations with WICKEY were quite high, I didnt count on this lack of quality control regardind damaged and missing parts.
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Answer by Wickey
8 months ago
Dear customer, thank you for your review. We are sorry for the broken pieces and for the fact that you could not reach us. The malfunction of the contact form is now fixed. Our apologies for the inconvenience. We are happy we were able to solve your problem and we wish your family lots of fun with the product after all. Your Wickey Team
 Verified review
1 year ago 
the truly worst customer service ever possible. Total lack of responsibility and dishonest.
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Answer by Wickey
11 months ago
Dear customer, thank you for your feedback. We understand your frustration and would like to apologize for this matter. We are sorry that you were not happy about your experience with our customer service. However, we are pleased that we have now been able to bring your case to a good conclusion together. Your Wickey team