WickeyReviews

: 826Excellent

4.65
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Reviews for Wickey

4.65
Excellent
How is the rating calculated?

206 verified reviews in the last 12 months

5
78 %
4
17 %
3
< 1 %
2
1 %
1
3 %
826 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review

Jul 4, 2022
The package arrived in time (no delays etc.) Package was nice and well wrapped however the wood was wet. Would have expected it as dried out. Otherwise the package contained all as it was described. Materials quality is fair. Anchors (that can be bought as "extra") could be longer on the bottom side(which goes underground). If there is a small slope in the terrain it might not touch the concrete deep enough if you keep the playground leveled. But all in all it is a quality item and you get what you see on the pictures! Satisfied!
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the most relevant critical review

Aug 4, 2022
The quality and processing of the wood is completely amateurish. After 3 days of preparation, it was acceptable, which is outrageous for such money... I thought there was such a thing as German quality.
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Jun 28, 2022
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Jun 13, 2022
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Jun 9, 2022
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May 31, 2022
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May 23, 2022
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Apr 16, 2022
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Apr 16, 2022
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Aug 4, 2022
The quality and processing of the wood is completely amateurish. After 3 days of preparation, it was acceptable, which is outrageous for such money... I thought there was such a thing as German quality.
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Answer by Wickey
Aug 30, 2022
Dear customer, thank you for your feedback for us. We are very sorry that there were some inconsistencies with the quality of the wood. However, we are pleased that we were able to clarify and resolve your concern. We wish you and your family an adventurous summer. Your Wickey team
 Verified review
Jul 10, 2022
Leveringsdatum klopt niet. Nog steeds geen bestelling ontvangen. Als je belt, doen ze 2 maal asof ze je niet begrijpen. Als je mail stuurt, krijg je nauwelijks antwoord. Nooit op bestellen! Wij zijn leesden de gelijkaardige reviews maar wilden het toch proberen.. helaas hier niets ontvangen en geen weet wanneer wel..
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Answer by Wickey
Aug 26, 2022
Beste klant, bedankt voor uw feedback. Het spijt ons dat het met de levering niet vlekkeloos verliep. Wij zijn blij dat wij de situatie uiteindelijk samen naar tevredenheid hebben kunnen oplossen. Wij zien u graag terug in onze webshop en wensen uw gezin heel veel plezier met deze bestelling. Uw Wickey Team
 Verified review
Apr 13, 2022
Your products look good.....but your inability to provide a delivery date is pathetic. You are telling me that you have virtually no contact with the logistics company who are actually required to deliver the order!!!!
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Answer by Wickey
May 24, 2022
Dear customer, thank you for your feedback. We understand your frustration and apologise for this matter. We have been on top of the situation to provide you with the correct delivery information and apologise on behalf of the transport company for taking so long. Your Wickey team
 Verified review
May 27, 2022
Assembly is not for the novice and when received 2 bolts were missing! My partner had to buy the bolts in woodies to complete assembly. Lovely swing but very disappointed with that all parts were not supplied
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Answer by Wickey
Jun 22, 2022
Dear customer, thank you for your feedback. We are very sorry for the fact that your order was delivered incomplete. That is of course not how it should be and we apologize for this matter. We have examined your request but unfortunately, we were unable to reach you. However, we would be happy to receive your response so that we can find a solution together. Your Wickey team