The package arrived in time (no delays etc.)
Package was nice and well wrapped however the wood was wet. Would have expected it as dried out.
Otherwise the package contained all as it was described.
Materials quality is fair.
Anchors (that can be bought as "extra") could be longer on the bottom side(which goes underground). If there is a small slope in the terrain it might not touch the concrete deep enough if you keep the playground leveled.
But all in all it is a quality item and you get what you see on the pictures!
Satisfied!
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the most relevant critical review
Dec 6, 2021
1) The order Pt2000187859 took 23 days to be delivered, but at no time was I warned that it would take this time.
2)One piece B-91 was cracked.
3) One piece BK-106 was cracked.
4)One piece PD-240 was missing; I had to buy a part locally to replace the missing One, whic cost me 18,36€.
5)I was unable to access the Contact Form that is advertised on your website, to make this claim.
In convulsionou, my expectations with WICKEY were quite high, I didnt count on this lack of quality control regardind damaged and missing parts.
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Reviews for Wickey
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Verified review
7 days ago
- Jeg kan selv bestemme farver
- Der er masser af tilbehør
- Nem og tilgængelig hjemmeside
- God produktinformation
- Stort produktsortiment
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Answer by Wickey
6 days ago
Dear customer, thank you for your positive feedback. We are happy that our assortment caught your attention. We wish your family lots of fun with the product of your choice. Your Wickey Team
Verified review
Nov 14, 2022
nice and quick response and shipping
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Verified review
Oct 11, 2022
Everything is clear to plan straight into your garden.
Can't wait to see my kids play in their brand new kingdom!:-)
VR planning is awsome!!!
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Answer by Wickey
Oct 18, 2022
Dear customer, thank you for your kind review. It is great to hear that your garden will soon be transformed into a realm of its own for your children. We wish them endless fantasy with lots of great adventures. Your Wickey team
Verified review
Nov 1, 2022
The purchase went well. Even the complaint of missing goods was resolved very quickly.
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Answer by Wickey
Nov 2, 2022
Dear customer, thank you for your feedback. We apologise that there was reason for complaint. We are pleased that we were able to solve the problem quickly for you so that your family can now enjoy the product. Your Wickey Team
Verified review
Sep 23, 2022
Wide range, transparent website with proper information.
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Verified review
Oct 5, 2022
Quick answers and delivery. Thank you
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Verified review
Aug 12, 2022
During the ordering process I was updated constantly on it's status. Great quality when it arrived. Very happy with the product
Delivery was a few days delayed
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Answer by Wickey
Aug 25, 2022
Dear customer, thank you for your feedback. We are pleased that you are happy with your experience with us and we wish your family lots of fun with the product. Your Wickey Team
Verified review
Aug 15, 2022
Good service, good prize on product, quick procedurer from order to delivery.
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Answer by Wickey
Aug 25, 2022
Dear customer, thank you for your feedback. We are pleased that you are entirely satisfied from start to finish about your buying experience with us. We wish your family lots of fun with this purchase this summer and for many more years to come. Your Wickey Team
Verified review
Aug 9, 2022
They were superb to deal with, when I had a query about my order!
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Answer by Wickey
Aug 25, 2022
Dear customer, thank you for your feedback about our customer service. We at Wickey strive to deliver the best customer experience and we are glad that it has been a positive experience for you as well. Your Wickey Team
Verified review
Aug 19, 2022
Super service og hurtig levering af et legetårn 👍😊
The package arrived in time (no delays etc.)
Package was nice and well wrapped however the wood was wet. Would have expected it as dried out.
Otherwise the package contained all as it was described.
Materials quality is fair.
Anchors (that can be bought as "extra") could be longer on the bottom side(which goes underground). If there is a small slope in the terrain it might not touch the concrete deep enough if you keep the playground leveled.
But all in all it is a quality item and you get what you see on the pictures!
Satisfied!
Report review
Answer by Wickey
Aug 12, 2022
Dear customer, thank you for your review. Due to the pressure impregnation, the wood may still arrive damp, which is why the wood should dry for at least two days after arrival. Furthermore, we are happy to pass on your comment to our development department. We wish you and your family lots of fun with our Smart Empire and an adventurous summer. Your Wickey-team
Verified review
Jun 16, 2022
The swing set we purchased was of very high quality with clear instructions and durable components. The ordering process was clear with good communication
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Answer by Wickey
Jul 14, 2022
Dear customer, thank you for rating the swing set you have purchased from us. We are glad that your are satisfied and wish your family lots of fun and great moments with it. Your Wickey Team
Verified review
Jun 28, 2022
I am very happy that we bought this nice playground for our children. The delivery was relatively fast. All necessary parts were included in the package. Also it is very important to us that we assembled the construction together the whole family! Also children helped a lot. So it was a really interesting adventure.
The construction is robust and three children can play simultaneously. I hope that the playground will make them busy and happy for years.
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Answer by Wickey
Jul 19, 2022
Dear customer, thank you for your lovely feedback. It is great to know that the assembly of the climbing frame became a family project. Kids learn a lot through participation and play. We can only encourage this! We wish your family many summers of great fun. Your Wickey team
Verified review
Jul 18, 2022
The kit received is exactly what we are looking for our kids to be able to play safely in the yard. In addition to the maximum fun I have produced for the children, I have noticed that the product is high quality and I am sure that it will be lasting if I maintain it properly. In terms of assembly, the kit has been extremely well designed so that it is easy to assemble following the instructions in the package. Thanks for this great product!
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Answer by Wickey
Aug 11, 2022
Dear customer, thank you for taking the time to write a review. It is great to hear that both you and your children are happy with the new play tower. We wish your children great adventures. Your Wickey Team
Verified review
Jul 12, 2022
After many internet searches for a playground, I chose to buy from Wickey. I don't regret it at all!
I was also advised by phone, to make the best decision, with a lot of patience and professionalism.
When the playground arrived, two boards were slightly hit due to transport, and Wickey replaced them for free and even sent us a small gift!
Very professional and everything very well explained for installation.
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Answer by Wickey
Aug 10, 2022
Dear customer, thank you for leaving a review for us. We are very pleased that you have chosen to shop with us and that you recommend us to others. We wish your family lots of fun with the play frame. Your Wickey team.
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