WickeyReviews

: 782Excellent

4.55

Reviews for Wickey

186 verified reviews in the last 12 months

782 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


1 month ago
The package arrived in time (no delays etc.) Package was nice and well wrapped however the wood was wet. Would have expected it as dried out. Otherwise the package contained all as it was described. Materials quality is fair. Anchors (that can be bought as "extra") could be longer on the bottom side(which goes underground). If there is a small slope in the terrain it might not touch the concrete deep enough if you keep the playground leveled. But all in all it is a quality item and you get what you see on the pictures! Satisfied!
Report review

Show all positive reviews

the most relevant critical review


9 months ago
1) The order Pt2000187859 took 23 days to be delivered, but at no time was I warned that it would take this time. 2)One piece B-91 was cracked. 3) One piece BK-106 was cracked. 4)One piece PD-240 was missing; I had to buy a part locally to replace the missing One, whic cost me 18,36€. 5)I was unable to access the Contact Form that is advertised on your website, to make this claim. In convulsionou, my expectations with WICKEY were quite high, I didnt count on this lack of quality control regardind damaged and missing parts.
Report review

Show all critical reviews

Reviews for Wickey

Filter 
 Sort by Relevance 
(32)
(10)
 Verified review
17 days ago
Fast delivery. The package was well packed and not affekted of transport. Easy assembly and I think is sturdy constuction. Some of the planks is a tiny bit crocked, som we have to fix it ourselfs to be fully happy.
Report review
 Verified review
12 days ago
Website is very easy and helpful and very happy it offers selection of colours for multiple products
Report review
 Verified review
Yesterday
Report review
 Verified review
14 days ago
The quality and processing of the wood is completely amateurish. After 3 days of preparation, it was acceptable, which is outrageous for such money... I thought there was such a thing as German quality.
Report review
 Verified review
1 month ago
Pour l'instant très déçu de la livraison. J'espère qu'il ne manquera rien au montage. Il y avait des pièces éparpillées dans le camion
Report review
 Verified review
18 days ago
Report review
 Verified review
1 month ago
The design of the wooden house was great,the help given to us by phone(customer service).The building instructions could be more precise updated,to the 21-st century.
Report review
Answer by Wickey
8 days ago
Dear customer, thank you for rating us. Our development department is continuously improving the assembly instructions. Thank you very much for your comment. We wish your children lots of fun playing. Your Wickey Team
 Verified review
1 month ago
There are no patterns for tge sticker foil so it's kind of hard to replicate the exact image from tge picture.
Report review
Answer by Wickey
8 days ago
Dear customer, thank you for your kind feedback. We do not supply the tarpaulin and sticker foil cut to size, allowing you and your children to design them creatively yourself. We are very pleased that you are satisfied with the product and wish you and your family a lovely summer. Your Wickey Team
 Verified review
2 months ago
Easy assembly, took about 1 day for 2 people. Information about delivery could be more detailed!
Report review
 Verified review
2 months ago
ich bin zufrieden mit dem Produkt was ich bestellt habe.
Report review
 Verified review
1 month ago
Report review
 Verified review
1 month ago
Report review
 Verified review
1 month ago
Report review
 Verified review
1 month ago
Leveringsdatum klopt niet. Nog steeds geen bestelling ontvangen. Als je belt, doen ze 2 maal asof ze je niet begrijpen. Als je mail stuurt, krijg je nauwelijks antwoord. Nooit op bestellen! Wij zijn leesden de gelijkaardige reviews maar wilden het toch proberen.. helaas hier niets ontvangen en geen weet wanneer wel..
Report review
 Verified review
1 month ago
I didn't get my order, I waited a long time. I have not received any information regarding my order. I called the hotline and there was no answer there either! I do not recommend
Report review
Answer by Wickey
Yesterday
Dear customer, thank you for your review. We are very sorry that the delivery took longer than expected and that you were not able to reach us. We have contacted you per email to clarify the situation and we are happy that your order has been delivered in the meantime. Your Wickey Team
 Verified review
1 month ago
The item still not arrived (9/7/22) even when they said it was arriving on 7/7/22
Report review
 Verified review
3 months ago
Dobrý den, myslím si, že by měl být dodávaný materiál v lepší kvalitě. Musel jsem kompletně provést broušení všech komponentů včetně tmelení dvou kusů trámků. Jinak sestava se skládala velmi dobře. I manuál byl velice jednoduše k pochopení. JN
Report review
Answer by Wickey
1 month ago
Dear customer, thank you for your feedback. It is indeed advised to regrind the cutting edges of the wood. Due to the manufacturing process, these can sometimes fray. We wish your family a lot of fun playing. Your Wickey Team
 Verified review
3 months ago
Love the idea of the large sandpit and lid that coverts to seating. Unfortunately the hardware supplied lets it down, the hinges are too weak and bend meaning the lid doesn’t sit right when closed. Also I have to say, your instructions are quite difficult to follow.
Report review
Answer by Wickey
1 month ago
Dear customer, thank you for your feedback on the sandbox you purchased from us. We are very sorry that it is not working as it should. We gladly take up your complaint. You can send some pictures to our customer service through the contact form on our website, so that our technical department can take a look at them. Your Wickey Team
 Verified review
3 months ago
House looks great and kids are happy. One star down for wood quality on some parts - a few of them were bended or too much cracked. Overall good product with great value for money.
Report review
Answer by Wickey
1 month ago
Dear customer, thank you for your feedback. We value the quality of our products. In case something seems not in order with the wood, please contact our customer service if you have not done this yet. They are happy to solve the issue for you. Your Wickey Team
 Verified review
3 months ago
Simple and easy to assembly. Could be a better quality of the slide.
Report review
Answer by Wickey
1 month ago
Dear customer, thank you for your feedback. We are glad that you found the assembly easy. You mention that the slide could be of better quality. We pay close attention the the quality of our products. In case something seems not in order, feel free to contact our customer service, they are happy to help. Your Wickey Team