WickeyReviews

: 817Excellent

4.62

Reviews for Wickey

200 verified reviews in the last 12 months

817 total reviews
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the most relevant positive review


Jul 4, 2022
The package arrived in time (no delays etc.) Package was nice and well wrapped however the wood was wet. Would have expected it as dried out. Otherwise the package contained all as it was described. Materials quality is fair. Anchors (that can be bought as "extra") could be longer on the bottom side(which goes underground). If there is a small slope in the terrain it might not touch the concrete deep enough if you keep the playground leveled. But all in all it is a quality item and you get what you see on the pictures! Satisfied!
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the most relevant critical review


Mar 26, 2022
Delivery was not completed and damaged (not by transport but it was packed and sent with damages). There was crack on load-bearing construction. In general wood was not in good quality. Wood is not cutted straight and the same lenght so work is than complicated. But result is not bad. For small kids it will be nice. Also we have claimed uncompleted and damages delivery and producer immediately sent replacement of bad parts. Unfortunately they have sent wrong parts (stand instead of main beam for swing).
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Reviews for Wickey

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(8)
 Verified review
10 hours ago
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 Verified review
4 days ago
Det var let at bestille. Jeg kunne se at nogle af de ting de er blevet kritiseret for tidligere på trustpilot har de taget til sig, og ting folk har været i tvivl om har de fremhævet. Feks kan man godt betale med andet end paypal og man kan vælge om man ønsker at bruge deres udskæringer i folien eller om man vil lave sit eget.
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 Verified review
5 days ago
+ Great 3d view, and super instrucion manuals. The cheapest playground in its category. - No pre-assembled parts. So much work to build it:(
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 Verified review
7 days ago
Easy purchase but a bit confusing with when you could use the extra discount code. Great customer service though.
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 Verified review
Jan 24, 2023
good price, vide choice-.
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 Verified review
Jan 14, 2023
I liked the orderflow overall, but some of the suggestions for required bi-products dont actually link to anything, or the recommendations dont really make sense. Also I had to place my order twice because their platform crashed the first time. This rating is based on that the delivery time holds true :)
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Answer by Wickey
Jan 16, 2023
Dear customer, thank you for your review. We are very sorry that an error occurred during your order. We have passed on your comments to our colleagues for review. We wish your children a great time with our product. Your Wickey team
 Verified review
Aug 20, 2022
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Aug 17, 2022
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Aug 6, 2022
Website is very easy and helpful and very happy it offers selection of colours for multiple products
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Answer by Wickey
Aug 25, 2022
Dear customer, thank you for your feedback. We are pleased that you found your way around our webshop easily. We think it is important that there is something for everyone, which is why we offer multiple colours. We wish your family lots of fun with your chosen product. Your Wickey Team
 Verified review
Aug 4, 2022
The quality and processing of the wood is completely amateurish. After 3 days of preparation, it was acceptable, which is outrageous for such money... I thought there was such a thing as German quality.
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Answer by Wickey
Aug 30, 2022
Dear customer, thank you for your feedback for us. We are very sorry that there were some inconsistencies with the quality of the wood. However, we are pleased that we were able to clarify and resolve your concern. We wish you and your family an adventurous summer. Your Wickey team
 Verified review
Aug 1, 2022
Fast delivery. The package was well packed and not affekted of transport. Easy assembly and I think is sturdy constuction. Some of the planks is a tiny bit crocked, som we have to fix it ourselfs to be fully happy.
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Answer by Wickey
Aug 23, 2022
Dear customer, thank you for your feedback. We are sorry that some planks did not meet our quality requirements. In such cases of complaint, please contact our customer service. They will be happy to solve the problem for you. Your Wickey Team
 Verified review
Jul 31, 2022
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 Verified review
Jul 20, 2022
Pour l'instant très déçu de la livraison. J'espère qu'il ne manquera rien au montage. Il y avait des pièces éparpillées dans le camion
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Answer by Wickey
Sep 1, 2022
Cher client, nous vous remercions pour votre commentaire. Nous sommes désolés pour les désagréments causés par la livraison. Nous aimerions clarifier votre demande, c'est pourquoi nous vous avons déjà contacté par e-mail. Si vous n'avez pas reçu cet e-mail, n'hésitez pas à nous en faire part via le formulaire de contact en mentionnant l'objet "évaluation". Nous trouverons certainement une solution satisfaisante, votre équipe Wickey.
 Verified review
Jul 18, 2022
It is good stuff with tot so much money. Kids love the playground.
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Answer by Wickey
Aug 11, 2022
Dear customer, thank you very much for your kind review. It is great to hear that your children are delighted with their new playground. We wish them lots of fun playing. Your Wickey team
 Verified review
Jul 17, 2022
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Jul 13, 2022
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 Verified review
Jul 12, 2022
The design of the wooden house was great,the help given to us by phone(customer service).The building instructions could be more precise updated,to the 21-st century.
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Answer by Wickey
Aug 10, 2022
Dear customer, thank you for rating us. Our development department is continuously improving the assembly instructions. Thank you very much for your comment. We wish your children lots of fun playing. Your Wickey Team
 Verified review
Jul 12, 2022
There are no patterns for tge sticker foil so it's kind of hard to replicate the exact image from tge picture.
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Answer by Wickey
Aug 10, 2022
Dear customer, thank you for your kind feedback. We do not supply the tarpaulin and sticker foil cut to size, allowing you and your children to design them creatively yourself. We are very pleased that you are satisfied with the product and wish you and your family a lovely summer. Your Wickey Team
 Verified review
Jul 10, 2022
Leveringsdatum klopt niet. Nog steeds geen bestelling ontvangen. Als je belt, doen ze 2 maal asof ze je niet begrijpen. Als je mail stuurt, krijg je nauwelijks antwoord. Nooit op bestellen! Wij zijn leesden de gelijkaardige reviews maar wilden het toch proberen.. helaas hier niets ontvangen en geen weet wanneer wel..
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Answer by Wickey
Aug 26, 2022
Beste klant, bedankt voor uw feedback. Het spijt ons dat het met de levering niet vlekkeloos verliep. Wij zijn blij dat wij de situatie uiteindelijk samen naar tevredenheid hebben kunnen oplossen. Wij zien u graag terug in onze webshop en wensen uw gezin heel veel plezier met deze bestelling. Uw Wickey Team
 Verified review
Jul 9, 2022
The item still not arrived (9/7/22) even when they said it was arriving on 7/7/22
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Answer by Wickey
Aug 18, 2022
Dear customer, thank you for your review. We are very sorry that your order arrived later than expected. We are happy that everything worked out in the end and that you received your order after all. We wish your family lots of fun with the product. Your Wickey Team