The package arrived in time (no delays etc.)
Package was nice and well wrapped however the wood was wet. Would have expected it as dried out.
Otherwise the package contained all as it was described.
Materials quality is fair.
Anchors (that can be bought as "extra") could be longer on the bottom side(which goes underground). If there is a small slope in the terrain it might not touch the concrete deep enough if you keep the playground leveled.
But all in all it is a quality item and you get what you see on the pictures!
Satisfied!
Delivery was not completed and damaged (not by transport but it was packed and sent with damages). There was crack on load-bearing construction. In general wood was not in good quality. Wood is not cutted straight and the same lenght so work is than complicated. But result is not bad. For small kids it will be nice. Also we have claimed uncompleted and damages delivery and producer immediately sent replacement of bad parts. Unfortunately they have sent wrong parts (stand instead of main beam for swing).
Website is very easy and helpful and very happy it offers selection of colours for multiple products
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Answer by Wickey
Aug 25, 2022
Dear customer, thank you for your feedback. We are pleased that you found your way around our webshop easily. We think it is important that there is something for everyone, which is why we offer multiple colours. We wish your family lots of fun with your chosen product. Your Wickey Team
Verified review
Aug 4, 2022
The quality and processing of the wood is completely amateurish. After 3 days of preparation, it was acceptable, which is outrageous for such money... I thought there was such a thing as German quality.
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Answer by Wickey
Aug 30, 2022
Dear customer, thank you for your feedback for us. We are very sorry that there were some inconsistencies with the quality of the wood. However, we are pleased that we were able to clarify and resolve your concern. We wish you and your family an adventurous summer. Your Wickey team
Verified review
Aug 1, 2022
Fast delivery. The package was well packed and not affekted of transport. Easy assembly and I think is sturdy constuction. Some of the planks is a tiny bit crocked, som we have to fix it ourselfs to be fully happy.
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Answer by Wickey
Aug 23, 2022
Dear customer, thank you for your feedback. We are sorry that some planks did not meet our quality requirements. In such cases of complaint, please contact our customer service. They will be happy to solve the problem for you. Your Wickey Team
The variety of products is great, colour options, accessories are also excellent.
The manual looks also straightforward, quality of goods is great.
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Answer by Wickey
Aug 11, 2022
Dear customer, thank you for writing a review for us. It's great to hear that you were impressed by our wide range of products. We wish you and your family lots of fun with this purchase and a wonderful summer. Your Wickey team
Verified review
Jul 25, 2022
The order was easy and fast
No contact re delivery and slide left at back door would not have worked if this was a surprise
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Answer by Wickey
Aug 12, 2022
Dear customer, thank you very much for your evaluation. We gladly pass on your comments to the relevant department. We wish you and your family lots of fun with this purchase and an adventurous summer. Your Wickey team
Verified review
Jul 23, 2022
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Verified review
Jul 20, 2022
Pour l'instant très déçu de la livraison. J'espère qu'il ne manquera rien au montage. Il y avait des pièces éparpillées dans le camion
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Answer by Wickey
Sep 1, 2022
Cher client, nous vous remercions pour votre commentaire. Nous sommes désolés pour les désagréments causés par la livraison. Nous aimerions clarifier votre demande, c'est pourquoi nous vous avons déjà contacté par e-mail. Si vous n'avez pas reçu cet e-mail, n'hésitez pas à nous en faire part via le formulaire de contact en mentionnant l'objet "évaluation". Nous trouverons certainement une solution satisfaisante, votre équipe Wickey.
Verified review
Jul 19, 2022
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Jul 18, 2022
It is good stuff with tot so much money. Kids love the playground.
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Answer by Wickey
Aug 11, 2022
Dear customer, thank you very much for your kind review. It is great to hear that your children are delighted with their new playground. We wish them lots of fun playing. Your Wickey team
Verified review
Jul 18, 2022
The kit received is exactly what we are looking for our kids to be able to play safely in the yard. In addition to the maximum fun I have produced for the children, I have noticed that the product is high quality and I am sure that it will be lasting if I maintain it properly. In terms of assembly, the kit has been extremely well designed so that it is easy to assemble following the instructions in the package. Thanks for this great product!
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Answer by Wickey
Aug 11, 2022
Dear customer, thank you for taking the time to write a review. It is great to hear that both you and your children are happy with the new play tower. We wish your children great adventures. Your Wickey Team
Verified review
Jul 17, 2022
Everything was correct.
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Verified review
Jul 17, 2022
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Verified review
Jul 17, 2022
I like passion and skills which are seen in all products especially kids playgrounds.
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Answer by Wickey
Aug 11, 2022
Dear customer, we appreciate your kind review. We take great pride in our products and we are pleased that you have noticed these small details as well. We wish you and your family lovely summer days. Your Wickey team
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