The package arrived in time (no delays etc.)
Package was nice and well wrapped however the wood was wet. Would have expected it as dried out.
Otherwise the package contained all as it was described.
Materials quality is fair.
Anchors (that can be bought as "extra") could be longer on the bottom side(which goes underground). If there is a small slope in the terrain it might not touch the concrete deep enough if you keep the playground leveled.
But all in all it is a quality item and you get what you see on the pictures!
Satisfied!
Delivery was not completed and damaged (not by transport but it was packed and sent with damages). There was crack on load-bearing construction. In general wood was not in good quality. Wood is not cutted straight and the same lenght so work is than complicated. But result is not bad. For small kids it will be nice. Also we have claimed uncompleted and damages delivery and producer immediately sent replacement of bad parts. Unfortunately they have sent wrong parts (stand instead of main beam for swing).
We ordered the Ghost flyer, the package came whole, the wood is high quality as it was shown in the description. Everything seems fine, we needed to additionally order tools for anchoring.
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Answer by Wickey
Aug 23, 2022
Dear customer, thank you for taking the time to write a review. We are very pleased that you have found the right play tower for you. We wish you and your family a wonderful summer with the Ghost Flyer. Your Wickey Team
Verified review
Jul 7, 2022
great website, correct prices
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Verified review
Jul 4, 2022
The package arrived in time (no delays etc.)
Package was nice and well wrapped however the wood was wet. Would have expected it as dried out.
Otherwise the package contained all as it was described.
Materials quality is fair.
Anchors (that can be bought as "extra") could be longer on the bottom side(which goes underground). If there is a small slope in the terrain it might not touch the concrete deep enough if you keep the playground leveled.
But all in all it is a quality item and you get what you see on the pictures!
Satisfied!
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Answer by Wickey
Aug 12, 2022
Dear customer, thank you for your review. Due to the pressure impregnation, the wood may still arrive damp, which is why the wood should dry for at least two days after arrival. Furthermore, we are happy to pass on your comment to our development department. We wish you and your family lots of fun with our Smart Empire and an adventurous summer. Your Wickey-team
Verified review
Jul 4, 2022
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Verified review
Jul 4, 2022
We were satisfied with everything. Easy assembly, good material quality.
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Verified review
Jul 3, 2022
Just ordered.
In Denmark, this seems like the most value for money product. Lets see when it arrives if quality also is on point.
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Verified review
Jul 2, 2022
Ordered product arrived quickly, every piece were perfect, installation manual was easy to follow, kids love it and having a lots of fun with it. I highly recommend to every family.
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Answer by Wickey
Jul 20, 2022
Dear customer, thank you for your lovely feedback. It makes us happy to know that your kids are having so much fun with their new play set. That is what our products are designed and made for! Your Wickey Team
Verified review
Jul 1, 2022
Wide offer of playgrounds, possibility choose the colours, very good prices, long warranty. Quality description on eshop.
Hope the assembly will be quick and without problems...
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Answer by Wickey
Jul 20, 2022
Dear customer, thank you for your feedback. We are pleased that you were able to choose a climbing frame from our wide range of products. Please do not hesitate to contact us if we can be of any assistance with the assembly. We wish your family lots of play fun. Your Wickey Team
Verified review
Jun 30, 2022
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Verified review
Jun 29, 2022
We (and the kids of course) just simply love the playground as it is. Best decision ever made. I can only recommend Wickey! ❤️
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Answer by Wickey
Jul 20, 2022
Dear customer, we are incredibly grateful that you took the time out to share your feedback with us. Customer satisfaction is our top priority and we are thrilled that you and your kids enjoy the playground so much. It means the world to our entire team! Your Wickey Team
Verified review
Jun 29, 2022
Szuper termék, szuper ügyfélszolgálat!
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Answer by Wickey
Jul 20, 2022
Dear customer, thank you for your positive feedback on both the product and our customer service. We are very happy that your kids make such good use of their new playground. We wish them many more summers full of fun. Your Wickey Team
Verified review
Jun 29, 2022
Good product. One small piece was missing and had one extra plank. Would be handy if the shape of the plastic decoration was printed on the plastic canvas.
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Answer by Wickey
Jul 20, 2022
Dear customer, thank you for your feedback and our apologies for the errors in your order. Have you informed our customer service yet to solve this problem for you? Our tarpaulins are provided in a whole piece so that the play tower can be freely designed according to yours and your children’s wishes. We hope for your understanding. Your Wickey team
Verified review
Jun 29, 2022
Great value and functionality, stylish look, we love every peace of it!
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Verified review
Jun 29, 2022
Fast and easy delivery. Good instructions that made it easy to assemble.
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Verified review
Jun 29, 2022
Using the product for 2 months now. Kids are loving it and it was easy to assembly and finish.
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Answer by Wickey
Jul 20, 2022
Dear customer, thank you for your feedback. It is nice to know that your kids have been enjoying their new play set for quite some time now. Let's keep continue doing so! Your Wickey Team
Verified review
Jun 29, 2022
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Verified review
Jun 29, 2022
Good quality, easy assembly.
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Jun 29, 2022
ich bin zufrieden mit dem Produkt was ich bestellt habe.
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Verified review
Jun 29, 2022
It was a good decision to choose your toy because of our daughter love it. She use it every single day and our guest’s children, too. The big chute and a sand box became favourite thing of every child. Two kind of oppurtinity of climbing up is superb for young and older child. We have a plan for expansion our garden and playground. Thanks, kind regards: Mr Ervin Kiss and his family
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Answer by Wickey
Jul 20, 2022
Dear customer, thank you for your lovely feedback. We are pleased that the new play frame is a hit for both your daughter and her friends. We wish them endless adventures as the leading characters in their own fairytale world. We are looking forward to welcome you back in our webshop soon. Your Wickey Team
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