WickeyReviews

: 790Excellent

4.59

Reviews for Wickey

181 verified reviews in the last 12 months

790 total reviews
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the most relevant positive review


Jul 4, 2022
The package arrived in time (no delays etc.) Package was nice and well wrapped however the wood was wet. Would have expected it as dried out. Otherwise the package contained all as it was described. Materials quality is fair. Anchors (that can be bought as "extra") could be longer on the bottom side(which goes underground). If there is a small slope in the terrain it might not touch the concrete deep enough if you keep the playground leveled. But all in all it is a quality item and you get what you see on the pictures! Satisfied!
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the most relevant critical review


Dec 6, 2021
1) The order Pt2000187859 took 23 days to be delivered, but at no time was I warned that it would take this time. 2)One piece B-91 was cracked. 3) One piece BK-106 was cracked. 4)One piece PD-240 was missing; I had to buy a part locally to replace the missing One, whic cost me 18,36€. 5)I was unable to access the Contact Form that is advertised on your website, to make this claim. In convulsionou, my expectations with WICKEY were quite high, I didnt count on this lack of quality control regardind damaged and missing parts.
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Reviews for Wickey

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(139)
(9)
 Verified review
7 days ago
Wide range, transparent website with proper information.
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 Verified review
Sep 6, 2022
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 Verified review
Aug 12, 2022
During the ordering process I was updated constantly on it's status. Great quality when it arrived. Very happy with the product Delivery was a few days delayed
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Answer by Wickey
Aug 25, 2022
Dear customer, thank you for your feedback. We are pleased that you are happy with your experience with us and we wish your family lots of fun with the product. Your Wickey Team
 Verified review
Aug 15, 2022
Good service, good prize on product, quick procedurer from order to delivery.
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Answer by Wickey
Aug 25, 2022
Dear customer, thank you for your feedback. We are pleased that you are entirely satisfied from start to finish about your buying experience with us. We wish your family lots of fun with this purchase this summer and for many more years to come. Your Wickey Team
 Verified review
Aug 9, 2022
They were superb to deal with, when I had a query about my order!
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Answer by Wickey
Aug 25, 2022
Dear customer, thank you for your feedback about our customer service. We at Wickey strive to deliver the best customer experience and we are glad that it has been a positive experience for you as well. Your Wickey Team
 Verified review
Aug 19, 2022
Super service og hurtig levering af et legetårn 👍😊
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 Verified review
Aug 27, 2022
Very nice product!
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Aug 27, 2022
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Aug 24, 2022 
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Aug 8, 2022
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 Verified review
Aug 4, 2022
The quality and processing of the wood is completely amateurish. After 3 days of preparation, it was acceptable, which is outrageous for such money... I thought there was such a thing as German quality.
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Answer by Wickey
Aug 30, 2022
Dear customer, thank you for your feedback for us. We are very sorry that there were some inconsistencies with the quality of the wood. However, we are pleased that we were able to clarify and resolve your concern. We wish you and your family an adventurous summer. Your Wickey team
 Verified review
Jul 31, 2022
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 Verified review
Jul 4, 2022
The package arrived in time (no delays etc.) Package was nice and well wrapped however the wood was wet. Would have expected it as dried out. Otherwise the package contained all as it was described. Materials quality is fair. Anchors (that can be bought as "extra") could be longer on the bottom side(which goes underground). If there is a small slope in the terrain it might not touch the concrete deep enough if you keep the playground leveled. But all in all it is a quality item and you get what you see on the pictures! Satisfied!
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Answer by Wickey
Aug 12, 2022
Dear customer, thank you for your review. Due to the pressure impregnation, the wood may still arrive damp, which is why the wood should dry for at least two days after arrival. Furthermore, we are happy to pass on your comment to our development department. We wish you and your family lots of fun with our Smart Empire and an adventurous summer. Your Wickey-team
 Verified review
Jul 18, 2022
The kit received is exactly what we are looking for our kids to be able to play safely in the yard. In addition to the maximum fun I have produced for the children, I have noticed that the product is high quality and I am sure that it will be lasting if I maintain it properly. In terms of assembly, the kit has been extremely well designed so that it is easy to assemble following the instructions in the package. Thanks for this great product!
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Answer by Wickey
Aug 11, 2022
Dear customer, thank you for taking the time to write a review. It is great to hear that both you and your children are happy with the new play tower. We wish your children great adventures. Your Wickey Team
 Verified review
Jul 12, 2022
After many internet searches for a playground, I chose to buy from Wickey. I don't regret it at all! I was also advised by phone, to make the best decision, with a lot of patience and professionalism. When the playground arrived, two boards were slightly hit due to transport, and Wickey replaced them for free and even sent us a small gift! Very professional and everything very well explained for installation.
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Answer by Wickey
Aug 10, 2022
Dear customer, thank you for leaving a review for us. We are very pleased that you have chosen to shop with us and that you recommend us to others. We wish your family lots of fun with the play frame. Your Wickey team.
 Verified review
Jul 14, 2022
Bought a GhostFlyer for my grandsons. Timely delivered, no missing pieces, good assembly instructions. Fun for me to put it together too, but what a joy for the boys. Just a couple of wood pieces a bit rough, required some sanding, other than that no complaints.
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Answer by Wickey
Aug 11, 2022
Dear customer, thank you for writing a review for us. We are very pleased that your grandchildren are already enjoying great adventures on our Ghostflyer and wish them many wonderful summer days. Your Wickey team
 Verified review
Jul 12, 2022
Great material quality, easy to assemble resulting a solid structure after anchoring the brackets with concrete. Took me 3-4 days to assemble it after work time. Looking good in the backyard, my son loves it (especially the long slide).
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Answer by Wickey
Aug 10, 2022
Dear customer, thank you very much for taking the time to write a review. We are pleased that you are completely satisfied with our product. We wish your son great adventures. Your Wickey Team
 Verified review
Jul 14, 2022
I ordered a Turboflyer play complex. Everything was perfect, from packaging to assembly. As a recommendation I can only say that you could put the option of choosing the swing (babies or older children)
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Answer by Wickey
Aug 11, 2022
Dear customer, thank you for writing a review for us. We will be happy to pass on your comment to our development department. We are very pleased that you are completely satisfied with your order and wish your family lots of fun with it. Your Wickey team
 Verified review
Jul 7, 2022
We ordered the Ghost flyer, the package came whole, the wood is high quality as it was shown in the description. Everything seems fine, we needed to additionally order tools for anchoring.
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Answer by Wickey
Aug 23, 2022
Dear customer, thank you for taking the time to write a review. We are very pleased that you have found the right play tower for you. We wish you and your family a wonderful summer with the Ghost Flyer. Your Wickey Team
 Verified review
Jul 2, 2022
Ordered product arrived quickly, every piece were perfect, installation manual was easy to follow, kids love it and having a lots of fun with it. I highly recommend to every family.
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Answer by Wickey
Jul 20, 2022
Dear customer, thank you for your lovely feedback. It makes us happy to know that your kids are having so much fun with their new play set. That is what our products are designed and made for! Your Wickey Team