The package arrived in time (no delays etc.)
Package was nice and well wrapped however the wood was wet. Would have expected it as dried out.
Otherwise the package contained all as it was described.
Materials quality is fair.
Anchors (that can be bought as "extra") could be longer on the bottom side(which goes underground). If there is a small slope in the terrain it might not touch the concrete deep enough if you keep the playground leveled.
But all in all it is a quality item and you get what you see on the pictures!
Satisfied!
The quality and processing of the wood is completely amateurish. After 3 days of preparation, it was acceptable, which is outrageous for such money... I thought there was such a thing as German quality.
Great selection and quality products.Website is very good easy to use.
Improved lead times on delivery would good but not a its not a deal breaker
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Answer by Wickey
Aug 11, 2022
Dear customer, thank you very much for your positive rating about the use of our webshop and the quality of our products. We will forward your comment about the deliverytimes to the relevant department. We wish you and your family a wonderful summer. Your Wickey Team
Verified review
Jul 14, 2022
It is an ideal solution for a child eager to play outside, outdoors. The assembly did not create any problems. It's what we wanted for our nephew.
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Answer by Wickey
Aug 11, 2022
Dear customer, thank you for taking the time to write a review. We are very pleased that you have found the right play tower for your nephew. We wish him many fun hours playing outdoors. Your Wickey team
Verified review
Oct 11, 2022
Everything is clear to plan straight into your garden.
Can't wait to see my kids play in their brand new kingdom!:-)
VR planning is awsome!!!
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Answer by Wickey
Oct 18, 2022
Dear customer, thank you for your kind review. It is great to hear that your garden will soon be transformed into a realm of its own for your children. We wish them endless fantasy with lots of great adventures. Your Wickey team
Verified review
Nov 30, 2022
- Jeg kan selv bestemme farver
- Der er masser af tilbehør
- Nem og tilgængelig hjemmeside
- God produktinformation
- Stort produktsortiment
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Answer by Wickey
Dec 1, 2022
Dear customer, thank you for your positive feedback. We are happy that our assortment caught your attention. We wish your family lots of fun with the product of your choice. Your Wickey Team
Verified review
Jul 14, 2022
Customer service was spot on. I received the wrong instructions and they helped me immediately with almost no waiting time on the phone.
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Answer by Wickey
Aug 11, 2022
Dear customer, thank you for rating us. We are very pleased that you are completely satisfied about your experience with our customer service and wish you and your family a wonderful summer. Your Wickey team
Verified review
Jul 3, 2022
Just ordered.
In Denmark, this seems like the most value for money product. Lets see when it arrives if quality also is on point.
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Verified review
Jun 29, 2022
We (and the kids of course) just simply love the playground as it is. Best decision ever made. I can only recommend Wickey! ❤️
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Answer by Wickey
Jul 20, 2022
Dear customer, we are incredibly grateful that you took the time out to share your feedback with us. Customer satisfaction is our top priority and we are thrilled that you and your kids enjoy the playground so much. It means the world to our entire team! Your Wickey Team
Verified review
Jul 25, 2022
The order was easy and fast
No contact re delivery and slide left at back door would not have worked if this was a surprise
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Answer by Wickey
Aug 12, 2022
Dear customer, thank you very much for your evaluation. We gladly pass on your comments to the relevant department. We wish you and your family lots of fun with this purchase and an adventurous summer. Your Wickey team
Verified review
Jun 7, 2022
The playground was sent very quickly, and the instructions were easy. I think if the wood were drier, it would be better.
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Answer by Wickey
Jul 8, 2022
Dear customer, thank you for your feedback. Our wood gets drenched in impregnation fluids for several hours. It is therefore possible that the wood is still wet when shipped. We do advice our customers to unpack the wood as soon as it arrives and to let it dry for a couple of days, so that it will be dry upon assembly. Your Wickey Team
Verified review
Jul 13, 2022
Calitatea buna a produselor cu un design ok, indicatii de montaj explicite.
Ramforsare suplimentara a structurii
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Answer by Wickey
Aug 10, 2022
Dear customer, thank you for rating us. It is great to hear that you are satisfied with our product. We wish you and your family a wonderful summer. Your Wickey Team
Verified review
Jun 16, 2022
I bought some accessories for the kids treehouse and they absolutely love them. Top quality and a good price.
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Answer by Wickey
Jul 14, 2022
Dear customer, thank you for your feedback. It' s great that you have chosen to expand your kids' tree house with Wickey accessories. That will surely make for many a summer full of adventure and fun. Your Wickey Team
Verified review
Jun 7, 2022
You have a nice eshop, delivery was fast. The wooden parts were fine, the assembly consisted well
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Verified review
Jun 29, 2022
Using the product for 2 months now. Kids are loving it and it was easy to assembly and finish.
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Answer by Wickey
Jul 20, 2022
Dear customer, thank you for your feedback. It is nice to know that your kids have been enjoying their new play set for quite some time now. Let's keep continue doing so! Your Wickey Team
Verified review
Nov 1, 2022
The purchase went well. Even the complaint of missing goods was resolved very quickly.
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Answer by Wickey
Nov 2, 2022
Dear customer, thank you for your feedback. We apologise that there was reason for complaint. We are pleased that we were able to solve the problem quickly for you so that your family can now enjoy the product. Your Wickey Team
Verified review
Jul 17, 2022
I like passion and skills which are seen in all products especially kids playgrounds.
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Answer by Wickey
Aug 11, 2022
Dear customer, we appreciate your kind review. We take great pride in our products and we are pleased that you have noticed these small details as well. We wish you and your family lovely summer days. Your Wickey team
Verified review
Jun 28, 2022
Nice quality, easy setting and very fast delivery. I can recommend for purchasing
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Answer by Wickey
Jul 19, 2022
Dear customer, thank you for your positive feedback. We are pleased that you are completely satisfied about your buying experience from us. We wish your family lots of fun with the product. Your Wickey Team
Verified review
Dec 14, 2022
Fast and easy contact when things got wrong, and things where broken and missing
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Answer by Wickey
Dec 22, 2022
Dear customer, thank you for your feedback. First of all our apologies that there was a reason for compaint. However we are happy that you are satisfied about how our customer service handled the issue. We wish your family now lots of fun with the product. Your Wickey Team
Verified review
Aug 15, 2022
Good service, good prize on product, quick procedurer from order to delivery.
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Answer by Wickey
Aug 25, 2022
Dear customer, thank you for your feedback. We are pleased that you are entirely satisfied from start to finish about your buying experience with us. We wish your family lots of fun with this purchase this summer and for many more years to come. Your Wickey Team
Verified review
Jul 13, 2022
Delivery was swift and all items received in perfect condition.
Kids love it 😀
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Answer by Wickey
Aug 10, 2022
Dear customer, thank you for your kind review. We are pleased to hear that your daughters are already experiencing great adventures on our play tower. We wish them continued enjoyment. Your Wickey Team
Verified review
Jun 16, 2022
Customer service very good. Smooth purchase. Arrived perfect and on time.
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