WickeyReviews

: 845Excellent

4.68
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Reviews for Wickey

4.68
Excellent
How is the rating calculated?

172 verified reviews in the last 12 months

5
80 %
4
16 %
3
0 %
2
< 1 %
1
3 %
845 total reviews
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the most relevant positive review

Jul 4, 2022
The package arrived in time (no delays etc.) Package was nice and well wrapped however the wood was wet. Would have expected it as dried out. Otherwise the package contained all as it was described. Materials quality is fair. Anchors (that can be bought as "extra") could be longer on the bottom side(which goes underground). If there is a small slope in the terrain it might not touch the concrete deep enough if you keep the playground leveled. But all in all it is a quality item and you get what you see on the pictures! Satisfied!
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the most relevant critical review

Aug 4, 2022
The quality and processing of the wood is completely amateurish. After 3 days of preparation, it was acceptable, which is outrageous for such money... I thought there was such a thing as German quality.
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Aug 8, 2022
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Jul 31, 2022
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May 31, 2022
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May 31, 2022
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Aug 4, 2022
The quality and processing of the wood is completely amateurish. After 3 days of preparation, it was acceptable, which is outrageous for such money... I thought there was such a thing as German quality.
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Answer by Wickey
Aug 30, 2022
Dear customer, thank you for your feedback for us. We are very sorry that there were some inconsistencies with the quality of the wood. However, we are pleased that we were able to clarify and resolve your concern. We wish you and your family an adventurous summer. Your Wickey team
 Verified review
Jul 10, 2022
Leveringsdatum klopt niet. Nog steeds geen bestelling ontvangen. Als je belt, doen ze 2 maal asof ze je niet begrijpen. Als je mail stuurt, krijg je nauwelijks antwoord. Nooit op bestellen! Wij zijn leesden de gelijkaardige reviews maar wilden het toch proberen.. helaas hier niets ontvangen en geen weet wanneer wel..
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Answer by Wickey
Aug 26, 2022
Beste klant, bedankt voor uw feedback. Het spijt ons dat het met de levering niet vlekkeloos verliep. Wij zijn blij dat wij de situatie uiteindelijk samen naar tevredenheid hebben kunnen oplossen. Wij zien u graag terug in onze webshop en wensen uw gezin heel veel plezier met deze bestelling. Uw Wickey Team
 Verified review
Jul 9, 2022
I didn't get my order, I waited a long time. I have not received any information regarding my order. I called the hotline and there was no answer there either! I do not recommend
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Answer by Wickey
Aug 17, 2022
Dear customer, thank you for your review. We are very sorry that the delivery took longer than expected and that you were not able to reach us. We have contacted you per email to clarify the situation and we are happy that your order has been delivered in the meantime. Your Wickey Team