WickeyReviews

: 718Excellent

4.63

Reviews for Wickey

136 verified reviews in the last 12 months

718 total reviews
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the most relevant positive review


3 months ago
The website is fantastic and very easy to navigate. I really liked the inspiration section so you can view real climbing frames in real gardens. I really liked how other people customised their climbing frames by painting them and adding flower pots and other accessories. The climbing frame can enhance your garden and making it look very aesthetically pleasing and fun too of course! The customer service was very good too. I had a few questions that were answered and I never felt rushed off the phone. I was disappointed to miss out on a redeemable discount code by 1 day. I also learned towards the end of choosing the climbing frame that it was necessary to purchase additional anchors. I wasn't expecting this.
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7 months ago
1) The order Pt2000187859 took 23 days to be delivered, but at no time was I warned that it would take this time. 2)One piece B-91 was cracked. 3) One piece BK-106 was cracked. 4)One piece PD-240 was missing; I had to buy a part locally to replace the missing One, whic cost me 18,36€. 5)I was unable to access the Contact Form that is advertised on your website, to make this claim. In convulsionou, my expectations with WICKEY were quite high, I didnt count on this lack of quality control regardind damaged and missing parts.
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Reviews for Wickey

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 Verified review
3 months ago
Good website and easy to use
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 Verified review
3 months ago
nice product
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 Verified review
3 months ago
Fine price
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3 months ago
nothing
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3 months ago
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3 months ago
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3 months ago
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3 months ago
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 Verified review
4 months ago
Excellent! Prompt communication, fast shipping, excellent quality! Highly recommended! Thanks!
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Answer by Wickey
4 months ago
Dear customer, thank you for your feedback. We are pleased that you are entirely satisfied about every aspect of your order with us. We wish your family lots of playing fun. Your Wickey Team.
 Verified review
4 months ago
Delivery was not completed and damaged (not by transport but it was packed and sent with damages). There was crack on load-bearing construction. In general wood was not in good quality. Wood is not cutted straight and the same lenght so work is than complicated. But result is not bad. For small kids it will be nice. Also we have claimed uncompleted and damages delivery and producer immediately sent replacement of bad parts. Unfortunately they have sent wrong parts (stand instead of main beam for swing).
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Answer by Wickey
3 months ago
Dear customer, thank you for your feedback. Once again, we apologise for the defects in your order. We are pleased that together we were able to solve this quickly and satisfactorily. Have fun with the product! Your Wickey Team
 Verified review
4 months ago
Some of the wood bars got cracked when attached.
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Answer by Wickey
3 months ago
Dear customer, thank you for your feedback. We are very sorry that the wood cracked that quickly, that is not how it should be. We appreciate that you have let us replace the wood for you. Wishing your family lots of fun with the product after all. Your Wickey Team
 Verified review
10 months ago
Ennél silányabb minőségű faáruval ritkán találkozik az ember. Olyan terméket választottunk, ahol a gyerekeknek van lehetőségük hintázni. A gerenda ami a hintát tartotta volna tele volt szúval. A faanyag többsége elvetemedett. Rögzítéskor széthasadt. Amikor megérkezett a faanyag vizes volt, mert nemrég vághatták ki az erdőből. Nagy átalakítást igényelt a minősége miatt. Nagy csalódás volt.
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 Verified review
1 year ago 
Už se těšíme na legraci s naším novým hřištěm. Zatím vše probíhá v pořádku, tak snad zboží dorazí také v pořádku.
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Answer by Wickey
8 months ago
Dear customer, thank you for your feedback as wel as for your purchase with us. We wish your family lots of fun with the playground. Your Wickey Team
 Verified review
1 year ago
The delivery - not the fault of Wickey - was very slow once it reached Dublin where we live, but got to us eventually. goods were all in order. when they arrived the man who is going to install the Smart Dash was away and we stored the pieces in the garden. sadly the slide got cracked but we are getting free replacement! Marvellous service
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Answer by Wickey
8 months ago
Dear customer, thank you for your feedback. We are sorry for the inconveniences with the delivery and the slide. We are happy that we could help you solve the issue. We wish your family lots of fun with the goods. Your Wickey Team
 Verified review
11 months ago 
The delivery was very fast, ahead of schedule, but it was all packed on one pallet which bent and they had problem to get it out of the track for that reason. A couple of planks had little crack but in places where it was only a cosmetic problem, so we didn't bother to return them. Overall it looks alright, the kids are happy.
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Answer by Wickey
8 months ago
Dear customer, thank you for taking the time to write a review. We are very sorry for the difficulties with the delivery. We are glad that it worked out well in the end. We wish your kids lots of fun with this product. Your Wickey Team
 Verified review
1 year ago
Wickey Smart Ocean play climbing frame is going to be an excellent addition to our garden and hours of fun for our children. There is a bit of work in assembling the larger climbing frames and the instructions could be clearer, but other than that I am extremely pleased with the product. I would highly recommend Wickey. .
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Answer by Wickey
8 months ago
Dear customer, thank you for your feedback. We try to make the assembling as easy as possible but it indeed takes some work to get it actually done. Your comment about the manual has been forwarded. We wish your kids lots of adventures and fun with the climbing frame. Your Wickey Team
 Verified review
1 year ago 
Wickey jsme si vybrali z důvodu krásného a originálního provedení. My osobně máme objednáno dětské hřiště Smart Guard tak doufáme že přijde včas a dcerka bude mít krásné 4 narozeniny. Komunikace přes Messenger na jedničku. Doporučujeme
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Answer by Wickey
8 months ago
Dear customer, thank you for your review. We are pleased that we could convince you of our products and our service. We wish your daughter lots of fun with the play tower. Your Wickey Team
 Verified review
1 year ago 
Velice skvělý a pohodlný nákup, kreativně vyřešené webovky. Nejvíce si děti užili výběr barev hřiště. Vše z pohodlí domova a ještě k tomu zábava a souboj, jaké barvy tam dáme. Prostě žádný stres.. Vřele doporučuji všem..
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Answer by Wickey
8 months ago
Dear customer, thank you for your feedback. We are happy that your family had so much fun choosing the climbing frame together. We wish you all lots of joy with this purchase, Your Wickey Team
 Verified review
11 months ago 
stránky jsou přehledné, velký výběr barev u příslušenství k dětstkým hřištím, automatické nabídky doplňkového - potřebného sortimentu k vybranému zboží. Máme objednáno, zatím zboží nedoručeno.
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Answer by Wickey
8 months ago
Dear customer, thank you for your review. We are pleased that we could convince you of our products. We wish your family lots of fun with this purchase. Your Wickey Team
 Verified review
11 months ago 
stránky jsou přehledné, velký výběr barev u příslušenství k dětstkým hřištím, automatické nabídky doplňkového - potřebného sortimentu k vybranému zboží. Máme objednáno, zatím zboží nedoručeno.
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Answer by Wickey
8 months ago
Dear customer, thank you for your review. We are pleased that we could convince you of our products. We wish your family lots of fun with this purchase. Your Wickey Team