WickeyReviews

: 735Excellent

4.65

Reviews for Wickey

148 verified reviews in the last 12 months

735 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


3 days ago
The package arrived in time (no delays etc.) Package was nice and well wrapped however the wood was wet. Would have expected it as dried out. Otherwise the package contained all as it was described. Materials quality is fair. Anchors (that can be bought as "extra") could be longer on the bottom side(which goes underground). If there is a small slope in the terrain it might not touch the concrete deep enough if you keep the playground leveled. But all in all it is a quality item and you get what you see on the pictures! Satisfied!
Report review

Show all positive reviews

the most relevant critical review


8 months ago
1) The order Pt2000187859 took 23 days to be delivered, but at no time was I warned that it would take this time. 2)One piece B-91 was cracked. 3) One piece BK-106 was cracked. 4)One piece PD-240 was missing; I had to buy a part locally to replace the missing One, whic cost me 18,36€. 5)I was unable to access the Contact Form that is advertised on your website, to make this claim. In convulsionou, my expectations with WICKEY were quite high, I didnt count on this lack of quality control regardind damaged and missing parts.
Report review

Show all critical reviews

Reviews for Wickey

Filter 
 Sort by Relevance 
(25)
(1)
 Verified review
3 months ago
Report review
 Verified review
10 months ago
Ennél silányabb minőségű faáruval ritkán találkozik az ember. Olyan terméket választottunk, ahol a gyerekeknek van lehetőségük hintázni. A gerenda ami a hintát tartotta volna tele volt szúval. A faanyag többsége elvetemedett. Rögzítéskor széthasadt. Amikor megérkezett a faanyag vizes volt, mert nemrég vághatták ki az erdőből. Nagy átalakítást igényelt a minősége miatt. Nagy csalódás volt.
Report review
 Verified review
1 year ago
The delivery - not the fault of Wickey - was very slow once it reached Dublin where we live, but got to us eventually. goods were all in order. when they arrived the man who is going to install the Smart Dash was away and we stored the pieces in the garden. sadly the slide got cracked but we are getting free replacement! Marvellous service
Report review
Answer by Wickey
8 months ago
Dear customer, thank you for your feedback. We are sorry for the inconveniences with the delivery and the slide. We are happy that we could help you solve the issue. We wish your family lots of fun with the goods. Your Wickey Team
 Verified review
1 year ago 
The delivery was very fast, ahead of schedule, but it was all packed on one pallet which bent and they had problem to get it out of the track for that reason. A couple of planks had little crack but in places where it was only a cosmetic problem, so we didn't bother to return them. Overall it looks alright, the kids are happy.
Report review
Answer by Wickey
8 months ago
Dear customer, thank you for taking the time to write a review. We are very sorry for the difficulties with the delivery. We are glad that it worked out well in the end. We wish your kids lots of fun with this product. Your Wickey Team
 Verified review
11 months ago 
Shipping departement did not Call before delivery. Which made i difficult to have somebody at home ready to sign for the shipment
Report review
Answer by Wickey
8 months ago
Dear customer, thank you for your feedback. We are very sorry that you were not informed properly about the delivery. Despite this, we wish your family lots of fun with this purchase. Your Wickey Team
 Verified review
11 months ago
In genneral, good
Report review
 Verified review
10 months ago
Delivery was late and didn’t get any info about that. The wood had broken pieces and some screws were missing, still haven’t got any answer about the broken pieces of wood and missing screws. The kids loves the smart cave but could made it better if we bought boards at home because of the low standards of wickeys products. Sent in the contactformular several weeks ago without answer.
Report review
Answer by Wickey
9 months ago
Dear customer, thank you for your review. We are sorry there was reason for complaint and that you did not receive a response at first. However, we are pleased that we could solve the issue to your satisfaction in the end. Your Wickey Team