WickeyReviews

: 735Excellent

4.65

Reviews for Wickey

148 verified reviews in the last 12 months

735 total reviews
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the most relevant positive review


3 days ago
The package arrived in time (no delays etc.) Package was nice and well wrapped however the wood was wet. Would have expected it as dried out. Otherwise the package contained all as it was described. Materials quality is fair. Anchors (that can be bought as "extra") could be longer on the bottom side(which goes underground). If there is a small slope in the terrain it might not touch the concrete deep enough if you keep the playground leveled. But all in all it is a quality item and you get what you see on the pictures! Satisfied!
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8 months ago
1) The order Pt2000187859 took 23 days to be delivered, but at no time was I warned that it would take this time. 2)One piece B-91 was cracked. 3) One piece BK-106 was cracked. 4)One piece PD-240 was missing; I had to buy a part locally to replace the missing One, whic cost me 18,36€. 5)I was unable to access the Contact Form that is advertised on your website, to make this claim. In convulsionou, my expectations with WICKEY were quite high, I didnt count on this lack of quality control regardind damaged and missing parts.
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Reviews for Wickey

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(1)
 Verified review
3 days ago
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9 days ago
ich bin zufrieden mit dem Produkt was ich bestellt habe.
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9 days ago
Easy assembly, took about 1 day for 2 people. Information about delivery could be more detailed!
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 Verified review
21 days ago
Love the idea of the large sandpit and lid that coverts to seating. Unfortunately the hardware supplied lets it down, the hinges are too weak and bend meaning the lid doesn’t sit right when closed. Also I have to say, your instructions are quite difficult to follow.
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 Verified review
1 month ago
Good
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1 month ago
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1 month ago
Dobrý den, myslím si, že by měl být dodávaný materiál v lepší kvalitě. Musel jsem kompletně provést broušení všech komponentů včetně tmelení dvou kusů trámků. Jinak sestava se skládala velmi dobře. I manuál byl velice jednoduše k pochopení. JN
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 Verified review
1 month ago
House looks great and kids are happy. One star down for wood quality on some parts - a few of them were bended or too much cracked. Overall good product with great value for money.
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1 month ago
The instruction was a little lit difficult to read
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1 month ago
Simple and easy to assembly. Could be a better quality of the slide.
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 Verified review
2 months ago
Melhor tempo de entrega. Trabalhoso ao montar Boa qualidade
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 Verified review
2 months ago
Web sites are clear to read and design is nice. I miss information about wood type directly for each playground.
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Answer by Wickey
10 days ago
Dear customer, thank you for your feedback. Your comment on the wood specification has been forwarded to the relevant department. The general wood information can be found in the FAQ - wood information. Should you have any further questions, please do not hesitate to contact our customer service. We wish your family lots of fun with the product. Your Wickey Team
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2 months ago
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2 months ago
You confirmed that the order was in Dublin, Ireland on 1st April but you could not communicate with the forwarder (except by email) and the order lay at the warehouse (outside in the rain) until the 25th April when it was "found" and brought to Limerick.
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Answer by Wickey
1 month ago
Dear customer, thank you for your feedback. We understand that the delivery of your order was very stressful and we apologise again, also on behalf of the freight forwarder. We did our best to manage the process but unfortunately this was not successful. We have therefore offered you an adequate compensation. We are sorry that this could not close the matter to your satisfaction. Your Wickey Team
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3 months ago
Reviewing 3 accesory deliveries (with no wood). One delivery had some parts missing and another not delivered at all first time. But support (in english) help was great in all cases and I finally got all parts I needed but with significant delay...
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Answer by Wickey
15 days ago
Dear customer, thank you for sharing your feedback. We apologize for the difficulties regarding the delivery of the three accessories you ordered with us. We are glad that our customer service was able to assist you in this matter. Your Wickey Team
 Verified review
3 months ago
Just purchased the coolest play tower for my son. Cant wait to surprise him with it, on his birthday! Will update with 5 stars, if everything is good.
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Answer by Wickey
3 months ago
Dear customer, thank you very much for your enthusiastic feedback and for purchasing with us. We sincerely hope that your son will be delighted at the sight of his own new play paradise! Happy birthday and have fun playing! Your Wickey Team
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3 months ago
I liked the simple pictures showing the size of the product. It could have been better with a more throughout description of the different kind of anchors and which anchors could go with whitch product.
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Answer by Wickey
3 months ago
Dear customer, thank you for your feedback. We do have a small section on the product pages of our play towers to advise on which and how many anchors to use. Anchors are an important part of the safetey and the stability of the climbing frames and your comment will therefore be forwarded to the relevant department, thank you. Wishing your family lots of fun with this purchase. Your Wickey Team
 Verified review
3 months ago
Som første gangs køber af legeredskaber til mine 5 børnebørn var det en sand fornøjelses at komme ind på Wickey.dk hvor beskrivelser, mål og billeder er meget brugervenligt.
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Answer by Wickey
3 months ago
Dear customer, thank you for your review. We are thrilled that you have chosen to shop at Wickey to give your grandchildren such a treat! We wish you and all your grandchildren a great time. Your Wickey Team
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3 months ago
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3 months ago
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