WickeyReviews

: 790Excellent

4.59

Reviews for Wickey

181 verified reviews in the last 12 months

790 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


Jul 4, 2022
The package arrived in time (no delays etc.) Package was nice and well wrapped however the wood was wet. Would have expected it as dried out. Otherwise the package contained all as it was described. Materials quality is fair. Anchors (that can be bought as "extra") could be longer on the bottom side(which goes underground). If there is a small slope in the terrain it might not touch the concrete deep enough if you keep the playground leveled. But all in all it is a quality item and you get what you see on the pictures! Satisfied!
Report review

Show all positive reviews

the most relevant critical review


Dec 6, 2021
1) The order Pt2000187859 took 23 days to be delivered, but at no time was I warned that it would take this time. 2)One piece B-91 was cracked. 3) One piece BK-106 was cracked. 4)One piece PD-240 was missing; I had to buy a part locally to replace the missing One, whic cost me 18,36€. 5)I was unable to access the Contact Form that is advertised on your website, to make this claim. In convulsionou, my expectations with WICKEY were quite high, I didnt count on this lack of quality control regardind damaged and missing parts.
Report review

Show all critical reviews

Reviews for Wickey

Filter 
 Sort by Relevance 
(3)
 Verified review
Mar 26, 2022
Delivery was not completed and damaged (not by transport but it was packed and sent with damages). There was crack on load-bearing construction. In general wood was not in good quality. Wood is not cutted straight and the same lenght so work is than complicated. But result is not bad. For small kids it will be nice. Also we have claimed uncompleted and damages delivery and producer immediately sent replacement of bad parts. Unfortunately they have sent wrong parts (stand instead of main beam for swing).
Report review
Answer by Wickey
Apr 25, 2022
Dear customer, thank you for your feedback. Once again, we apologise for the defects in your order. We are pleased that together we were able to solve this quickly and satisfactorily. Have fun with the product! Your Wickey Team
 Verified review
May 27, 2022
Assembly is not for the novice and when received 2 bolts were missing! My partner had to buy the bolts in woodies to complete assembly. Lovely swing but very disappointed with that all parts were not supplied
Report review
Answer by Wickey
Jun 22, 2022
Dear customer, thank you for your feedback. We are very sorry for the fact that your order was delivered incomplete. That is of course not how it should be and we apologize for this matter. We have examined your request but unfortunately, we were unable to reach you. However, we would be happy to receive your response so that we can find a solution together. Your Wickey team
 Verified review
Mar 9, 2022
Some of the wood bars got cracked when attached.
Report review
Answer by Wickey
Apr 8, 2022
Dear customer, thank you for your feedback. We are very sorry that the wood cracked that quickly, that is not how it should be. We appreciate that you have let us replace the wood for you. Wishing your family lots of fun with the product after all. Your Wickey Team