WickeyReviews

: 777Excellent

4.55

Reviews for Wickey

182 verified reviews in the last 12 months

777 total reviews
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the most relevant positive review


1 month ago
The package arrived in time (no delays etc.) Package was nice and well wrapped however the wood was wet. Would have expected it as dried out. Otherwise the package contained all as it was described. Materials quality is fair. Anchors (that can be bought as "extra") could be longer on the bottom side(which goes underground). If there is a small slope in the terrain it might not touch the concrete deep enough if you keep the playground leveled. But all in all it is a quality item and you get what you see on the pictures! Satisfied!
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9 months ago
1) The order Pt2000187859 took 23 days to be delivered, but at no time was I warned that it would take this time. 2)One piece B-91 was cracked. 3) One piece BK-106 was cracked. 4)One piece PD-240 was missing; I had to buy a part locally to replace the missing One, whic cost me 18,36€. 5)I was unable to access the Contact Form that is advertised on your website, to make this claim. In convulsionou, my expectations with WICKEY were quite high, I didnt count on this lack of quality control regardind damaged and missing parts.
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Reviews for Wickey

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 Verified review
3 months ago
You confirmed that the order was in Dublin, Ireland on 1st April but you could not communicate with the forwarder (except by email) and the order lay at the warehouse (outside in the rain) until the 25th April when it was "found" and brought to Limerick.
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Answer by Wickey
3 months ago
Dear customer, thank you for your feedback. We understand that the delivery of your order was very stressful and we apologise again, also on behalf of the freight forwarder. We did our best to manage the process but unfortunately this was not successful. We have therefore offered you an adequate compensation. We are sorry that this could not close the matter to your satisfaction. Your Wickey Team
 Verified review
3 months ago
Assembly is not for the novice and when received 2 bolts were missing! My partner had to buy the bolts in woodies to complete assembly. Lovely swing but very disappointed with that all parts were not supplied
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Answer by Wickey
2 months ago
Dear customer, thank you for your feedback. We are very sorry for the fact that your order was delivered incomplete. That is of course not how it should be and we apologize for this matter. We have examined your request but unfortunately, we were unable to reach you. However, we would be happy to receive your response so that we can find a solution together. Your Wickey team
 Verified review
5 months ago
Delivery was not completed and damaged (not by transport but it was packed and sent with damages). There was crack on load-bearing construction. In general wood was not in good quality. Wood is not cutted straight and the same lenght so work is than complicated. But result is not bad. For small kids it will be nice. Also we have claimed uncompleted and damages delivery and producer immediately sent replacement of bad parts. Unfortunately they have sent wrong parts (stand instead of main beam for swing).
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Answer by Wickey
4 months ago
Dear customer, thank you for your feedback. Once again, we apologise for the defects in your order. We are pleased that together we were able to solve this quickly and satisfactorily. Have fun with the product! Your Wickey Team
 Verified review
1 year ago 
Priset var bra jämfört med lekställningar i jämförbar storlek. Men kvalitén gjorde oss aningen besvikna, någon bräda saknades och många var sprukna. Den är inte heller så "reäl" utan sviktar till och med i golvet av barnens vikt. Leveranstiden var låååång och blev sen ännu längre pga företag som levererade. Men nu står den iallafall i trädgården och jag hoppas den ska hålla i många år framöve
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Answer by Wickey
11 months ago
Dear customer, thank you for your review. We understand your dissatisfaction and would like to apologize for this matter. We have forwarded the concrete points of criticism for quality optimisation. We are pleased that we have now been able to bring your case to a satisfactory conclusion together. Your Wickey team
 Verified review
11 months ago
Delivery was late and didn’t get any info about that. The wood had broken pieces and some screws were missing, still haven’t got any answer about the broken pieces of wood and missing screws. The kids loves the smart cave but could made it better if we bought boards at home because of the low standards of wickeys products. Sent in the contactformular several weeks ago without answer.
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Answer by Wickey
10 months ago
Dear customer, thank you for your review. We are sorry there was reason for complaint and that you did not receive a response at first. However, we are pleased that we could solve the issue to your satisfaction in the end. Your Wickey Team
 Verified review
5 months ago
Some of the wood bars got cracked when attached.
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Answer by Wickey
4 months ago
Dear customer, thank you for your feedback. We are very sorry that the wood cracked that quickly, that is not how it should be. We appreciate that you have let us replace the wood for you. Wishing your family lots of fun with the product after all. Your Wickey Team