WickeyReviews

: 782Excellent

4.55

Reviews for Wickey

186 verified reviews in the last 12 months

782 total reviews
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the most relevant positive review


1 month ago
The package arrived in time (no delays etc.) Package was nice and well wrapped however the wood was wet. Would have expected it as dried out. Otherwise the package contained all as it was described. Materials quality is fair. Anchors (that can be bought as "extra") could be longer on the bottom side(which goes underground). If there is a small slope in the terrain it might not touch the concrete deep enough if you keep the playground leveled. But all in all it is a quality item and you get what you see on the pictures! Satisfied!
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9 months ago
1) The order Pt2000187859 took 23 days to be delivered, but at no time was I warned that it would take this time. 2)One piece B-91 was cracked. 3) One piece BK-106 was cracked. 4)One piece PD-240 was missing; I had to buy a part locally to replace the missing One, whic cost me 18,36€. 5)I was unable to access the Contact Form that is advertised on your website, to make this claim. In convulsionou, my expectations with WICKEY were quite high, I didnt count on this lack of quality control regardind damaged and missing parts.
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Reviews for Wickey

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(32)
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Yesterday
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 Verified review
12 days ago
Website is very easy and helpful and very happy it offers selection of colours for multiple products
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 Verified review
17 days ago
Fast delivery. The package was well packed and not affekted of transport. Easy assembly and I think is sturdy constuction. Some of the planks is a tiny bit crocked, som we have to fix it ourselfs to be fully happy.
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 Verified review
1 month ago
It is good stuff with tot so much money. Kids love the playground.
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Answer by Wickey
7 days ago
Dear customer, thank you very much for your kind review. It is great to hear that your children are delighted with their new playground. We wish them lots of fun playing. Your Wickey team
 Verified review
1 month ago
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1 month ago
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1 month ago
The design of the wooden house was great,the help given to us by phone(customer service).The building instructions could be more precise updated,to the 21-st century.
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Answer by Wickey
8 days ago
Dear customer, thank you for rating us. Our development department is continuously improving the assembly instructions. Thank you very much for your comment. We wish your children lots of fun playing. Your Wickey Team
 Verified review
1 month ago
There are no patterns for tge sticker foil so it's kind of hard to replicate the exact image from tge picture.
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Answer by Wickey
8 days ago
Dear customer, thank you for your kind feedback. We do not supply the tarpaulin and sticker foil cut to size, allowing you and your children to design them creatively yourself. We are very pleased that you are satisfied with the product and wish you and your family a lovely summer. Your Wickey Team
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1 month ago
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2 months ago
ich bin zufrieden mit dem Produkt was ich bestellt habe.
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 Verified review
2 months ago
Easy assembly, took about 1 day for 2 people. Information about delivery could be more detailed!
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 Verified review
3 months ago
Love the idea of the large sandpit and lid that coverts to seating. Unfortunately the hardware supplied lets it down, the hinges are too weak and bend meaning the lid doesn’t sit right when closed. Also I have to say, your instructions are quite difficult to follow.
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Answer by Wickey
1 month ago
Dear customer, thank you for your feedback on the sandbox you purchased from us. We are very sorry that it is not working as it should. We gladly take up your complaint. You can send some pictures to our customer service through the contact form on our website, so that our technical department can take a look at them. Your Wickey Team
 Verified review
3 months ago
Good
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3 months ago
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3 months ago
Dobrý den, myslím si, že by měl být dodávaný materiál v lepší kvalitě. Musel jsem kompletně provést broušení všech komponentů včetně tmelení dvou kusů trámků. Jinak sestava se skládala velmi dobře. I manuál byl velice jednoduše k pochopení. JN
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Answer by Wickey
1 month ago
Dear customer, thank you for your feedback. It is indeed advised to regrind the cutting edges of the wood. Due to the manufacturing process, these can sometimes fray. We wish your family a lot of fun playing. Your Wickey Team
 Verified review
3 months ago
House looks great and kids are happy. One star down for wood quality on some parts - a few of them were bended or too much cracked. Overall good product with great value for money.
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Answer by Wickey
1 month ago
Dear customer, thank you for your feedback. We value the quality of our products. In case something seems not in order with the wood, please contact our customer service if you have not done this yet. They are happy to solve the issue for you. Your Wickey Team
 Verified review
3 months ago
The instruction was a little lit difficult to read
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Answer by Wickey
1 month ago
Dear customer, thank you for your feedback. We are sorry if the instructions were a little difficult to read. Our team is constantly working on improvement and also our instructions are revised from time to time. We hope that everything worked out well and that the product is now functioning. Bear in mind that our customer service is always happy to help you with any questions you may have. Your Wickey Team
 Verified review
3 months ago
Simple and easy to assembly. Could be a better quality of the slide.
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Answer by Wickey
1 month ago
Dear customer, thank you for your feedback. We are glad that you found the assembly easy. You mention that the slide could be of better quality. We pay close attention the the quality of our products. In case something seems not in order, feel free to contact our customer service, they are happy to help. Your Wickey Team
 Verified review
3 months ago
Melhor tempo de entrega. Trabalhoso ao montar Boa qualidade
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 Verified review
4 months ago
Web sites are clear to read and design is nice. I miss information about wood type directly for each playground.
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Answer by Wickey
2 months ago
Dear customer, thank you for your feedback. Your comment on the wood specification has been forwarded to the relevant department. The general wood information can be found in the FAQ - wood information. Should you have any further questions, please do not hesitate to contact our customer service. We wish your family lots of fun with the product. Your Wickey Team