WickeyReviews

: 781Excellent

4.55

Reviews for Wickey

185 verified reviews in the last 12 months

781 total reviews
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the most relevant positive review


1 month ago
The package arrived in time (no delays etc.) Package was nice and well wrapped however the wood was wet. Would have expected it as dried out. Otherwise the package contained all as it was described. Materials quality is fair. Anchors (that can be bought as "extra") could be longer on the bottom side(which goes underground). If there is a small slope in the terrain it might not touch the concrete deep enough if you keep the playground leveled. But all in all it is a quality item and you get what you see on the pictures! Satisfied!
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9 months ago
1) The order Pt2000187859 took 23 days to be delivered, but at no time was I warned that it would take this time. 2)One piece B-91 was cracked. 3) One piece BK-106 was cracked. 4)One piece PD-240 was missing; I had to buy a part locally to replace the missing One, whic cost me 18,36€. 5)I was unable to access the Contact Form that is advertised on your website, to make this claim. In convulsionou, my expectations with WICKEY were quite high, I didnt count on this lack of quality control regardind damaged and missing parts.
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Reviews for Wickey

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(31)
 Verified review
2 months ago
Confirm details of order.
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 Verified review
1 month ago
easy to install!
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1 month ago
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1 month ago
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1 month ago
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1 month ago
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1 month ago
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2 months ago
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2 months ago
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2 months ago
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3 months ago
The swing set we purchased was of very high quality with clear instructions and durable components. The ordering process was clear with good communication
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Answer by Wickey
1 month ago
Dear customer, thank you for rating the swing set you have purchased from us. We are glad that your are satisfied and wish your family lots of fun and great moments with it. Your Wickey Team
 Verified review
3 months ago
Dobrý den, myslím si, že by měl být dodávaný materiál v lepší kvalitě. Musel jsem kompletně provést broušení všech komponentů včetně tmelení dvou kusů trámků. Jinak sestava se skládala velmi dobře. I manuál byl velice jednoduše k pochopení. JN
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Answer by Wickey
1 month ago
Dear customer, thank you for your feedback. It is indeed advised to regrind the cutting edges of the wood. Due to the manufacturing process, these can sometimes fray. We wish your family a lot of fun playing. Your Wickey Team
 Verified review
3 months ago
I liked the pre-cut wood with easy to follow manual. Lots of screws:) The roof was a little bit difficult to assemble, would prefered also pre-cut sheets. Finally, kid loves it, especially the house part with window. Still need to finish sandbox in particular custom sandbox cover, maybe it should have sandbox cover as well in package.
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Answer by Wickey
1 month ago
Dear customer, thank you for taking the time to write this review. We will forward the comments to the responsible department. We are pleased that the children are happy with their new play house and wish them lots of fun. Your Wickey Team
 Verified review
3 months ago
A montagem é fácil, as instruções são claras, a madeira é que poderia vir menos rachada principalmente os postes onde ainda tive de lixar porque tive medo que as garotas se aleijassem, isto aconteceu em dois postes. No global gostei da rapidez na entrega, do atendimento e do parque em si.
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Answer by Wickey
1 month ago
Dear customer, thank you for your feedback. It is indeed advised that the cutting edges of the wood are sanded after arrival. This to make sure all edges are smooth and safe for use. Wishing your daughters a great time playing on their new playset. Your Wickey Team
 Verified review
3 months ago
Love the idea of the large sandpit and lid that coverts to seating. Unfortunately the hardware supplied lets it down, the hinges are too weak and bend meaning the lid doesn’t sit right when closed. Also I have to say, your instructions are quite difficult to follow.
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Answer by Wickey
1 month ago
Dear customer, thank you for your feedback on the sandbox you purchased from us. We are very sorry that it is not working as it should. We gladly take up your complaint. You can send some pictures to our customer service through the contact form on our website, so that our technical department can take a look at them. Your Wickey Team
 Verified review
3 months ago
superschnelle Lieferung, von der Bestellung bis zur Lieferung per Kurier in der Slowakei 8 Tage. einfaches Falten. Ich empfehle super rýchle dodanie, od objednávky po zloženie kuriérom na Slovensku 8 dní. jednoduché skladanie. odporúčam
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Answer by Wickey
1 month ago
Dear customer, thank you for your feedback. We do our utmost to deliver all orders on time. We are pleased that we were successful with your order as well. The sooner the delivery, the sooner the fun can begin! Your Wickey Team
 Verified review
3 months ago
House looks great and kids are happy. One star down for wood quality on some parts - a few of them were bended or too much cracked. Overall good product with great value for money.
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Answer by Wickey
1 month ago
Dear customer, thank you for your feedback. We value the quality of our products. In case something seems not in order with the wood, please contact our customer service if you have not done this yet. They are happy to solve the issue for you. Your Wickey Team
 Verified review
3 months ago
Good description and pictures, convenient suggestions for accessories. Address verification is a little too strict though; not everyone has an actual street number.
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Answer by Wickey
1 month ago
Dear customer, thank you for your feedback. Your comment has been passed on internally to the relevant department. We wish your family lots of fun with this purchase. Your Wickey Team
 Verified review
3 months ago
jednoduchost webstranky, instrukcii a 10rocna zaruka boli dovodom, preco sme si vybrali Wickey - verime, ze hojdacka bude super!
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Answer by Wickey
1 month ago
Dear customer, thank you for your feedback and for choosing a Wickey product. We wish your family lots of fun with the new swing. Your Wickey Team
 Verified review
3 months ago
The playground was sent very quickly, and the instructions were easy. I think if the wood were drier, it would be better.
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Answer by Wickey
1 month ago
Dear customer, thank you for your feedback. Our wood gets drenched in impregnation fluids for several hours. It is therefore possible that the wood is still wet when shipped. We do advice our customers to unpack the wood as soon as it arrives and to let it dry for a couple of days, so that it will be dry upon assembly. Your Wickey Team