The Bioregulator Company

Reviews:

Thank you for bringing your concerns regarding shipping costs to our attention. We truly appreciate your feedback and understand the importance of ensuring a fair and efficient shipping process for our valued customers. As you rightly pointed out, the distance from Sweden to Australia is indeed substantial, and we strive to provide expedited shipping options to ensure prompt delivery of your orders. We're delighted to hear that you received your order promptly, and we always aim to maintain this level of service excellence. In response to your inquiry about reducing shipping costs, we do offer the option to bundle orders, which can often result in more favorable shipping rates. Additionally, we understand that some customers may prefer the regular postal service for lower costs, albeit with potential longer delivery times and associated risks. If this is your preference, please let us know, and we'll be happy to accommodate your request. However, it's important to note that while regular postal services may offer lower costs, they may also come with certain limitations and risks, such as longer delivery times and potential issues with package tracking. Nevertheless, we respect your decision, and we're here to assist you in any way we can. Once again, we appreciate your feedback and your continued support. Please don't hesitate to reach out if you have any further questions or if there's anything else we can assist you with. Wishing you all the best, and we look forward to serving you again in the future. Warm regards The Peptide Bioregulator Company www.peptide-bioregulator.com

Thank you very much for your request, but by law we are not allowed to write anything about our Peptides what they are able to do. If you have any questions or if you need scientific information, please send us an email and we will respond with all the information you need. You can send the email to: sales@peptide-bioregulator.com

Dear Mr. Renaud de Rham, I hope this message finds you well. Firstly, I want to express my sincere apologies for any inconvenience you've experienced regarding your order. I understand how frustrating it can be to not have the information you need. I want to assure you that we take your concerns seriously, and we are committed to resolving this matter for you. I completely empathize with your situation and the frustration it may have caused. To assist you promptly, could you please provide me with your order number? This will help us investigate the whereabouts of your order and provide you with accurate and timely information. Rest assured, we are dedicated to making this right for you. Thank you for bringing this to our attention, and I appreciate your patience as we work to resolve this issue. Best regards, Werner Ulrich

It's understandable to feel concerned when you haven't received a reply to an email you sent on April 13th. However, it's important to keep in mind that professional communication can sometimes experience delays or oversights. It's best to approach the situation with a professional and courteous tone, without making assumptions or using derogatory language. A constructive and respectful follow-up can help to clarify the status of your email and maintain a positive working relationship.

We apologize for the inconvenience and frustration you experienced regarding the additional fees for delivery and customs duty. It's important to note that shipping and customs policies can vary between countries and may change over time. The increase in charges could be attributed to several factors, such as changes in import regulations, fluctuations in exchange rates, or adjustments in shipping fees. Additionally, customs duties are determined by the customs authorities of each country and can vary depending on the declared value of the product. While we understand your dissatisfaction with the situation, it's important to consider these factors and the evolving nature of international trade. To avoid surprises in the future, we recommend researching and understanding the applicable fees and regulations before making any international purchases. If you have any further concerns or questions, we suggest reaching out to the respective shipping carrier or customs authorities for more detailed information about the charges incurred.