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Top positive review
Oct 26, 2023
Verified review
I am very happy with the product even though I think it has changed slightly along the years. I still have some of the first ones while this new generation is more prone to holes. Don’t ask me how I know it…
Also I would love if you could some how ‘mark’ each batch of the sockscription with a small different Mark so that I can pair them properly across the years. For instance: December is blue, spring is orange, summer green. It could also be the thread in the toe tip… but it would greatly help. Especially because I share them with my son.
Some of the seams are coming loose after a very short time, not worth the money , I thought they were good, but disappointed after a few weeks.
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Answer by blacksocks.com/en/
Jul 19, 2023
Thank you for your review and feedback. We apologize for any inconvenience caused by the seams coming loose on the product you purchased. We understand your disappointment, as we strive to provide high-quality products that meet our customers' expectations. To address this issue and find a suitable solution, we kindly request that you reach out to our customer service team at customer.service@blacksocks.com. Please provide them with details about the specific product you ordered, as this will help us better understand the situation and assist you accordingly. We value your satisfaction as our customer and want to ensure that we resolve this matter to your utmost satisfaction. Thank you for bringing this to our attention, and we look forward to resolving the issue promptly.
Sep 14, 2023
Verified review
2x delivery package damaged. Not what I expect from a company that charges a premium for their products.
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Answer by blacksocks.com/en/
Sep 19, 2023
Thank you for bringing this issue to our attention, and we sincerely apologize for the inconvenience you've experienced with your recent deliveries. We understand that receiving damaged packages is frustrating, especially when you expect the highest quality from our company. Please be assured that we value your loyalty as a customer, and your feedback helps us improve our services. We are dedicated to ensuring that your future experiences with our company meet and exceed your expectations.
May 3, 2023
Verified review
The delivery time was unacceptably long.
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Answer by blacksocks.com/en/
May 4, 2023
Thank you for taking the time to leave a review of your shopping experience with us. We are sorry to hear that the delivery time was longer than expected for your international order. Please accept our apologies for any inconvenience caused. While we strive to ensure timely delivery for all our customers, unfortunately, there can be unforeseen delays that are beyond our control. We will look into this matter further to see how we can improve our delivery times for international orders in the future. We value your feedback and would like to assure you that we are committed to providing the best possible service to our customers. If there is anything else we can do to make up for the delay, please do not hesitate to contact us. Thank you for your understanding and continued support.
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