PetWareShop - EN- Logo - reviews

PetWareShop - EN
Reviews:

10 reviews in the last 12 months12 total reviews  

4.30
Good

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Top positive review

May 21, 2023
 Verified review
Everything was fine except forecasted delivery - it was a week later. Otherwise wouldn't be a problem but I was travelling during actual delivery.

Top negative review

Apr 12, 2023
 Verified review
The order I placed was processed rather promptly, and I received it in a timely fashion. Unfortunately, after having placed the order, I have not been impressed with their customer service. On two occasions, I had emailed them with questions and/or requests. In the first situation, I emailed them to question a fee that I was charged, which I didn't think was necessary in my situation. They refused to do anything about it. So be it, I still wanted the product. In the second situation, I emailed them because the package they sent me had (a) Obviously been previously owned/returned to them (b) Had some missing and incorrect pieces. Despite this, I did my best to make due, then emailed them to see if they could get a replacement piece for the incorrect one that was in my package. This seemed like a reasonable request given that I spent over 700 euros with them. Unfortunately, several days after sending that email, I've yet to get a response.
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Reviews for PetWareShop - EN

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Latest first
7 days ago
 Verified review
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Oct 2, 2023
 Verified review
Product was as described and great quality.
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Answer by PetWareShop - EN
Oct 12, 2023
great to hear, thanks!!
Aug 20, 2023
 Verified review

item as described

item shipped and as described
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Aug 18, 2023
 Verified review
An excellent and well arranged website, fast delivery.
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Jul 28, 2023
 Verified review
Great communication, fast delivery, safely packed....everything excellent...thank you very much... Radek
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Answer by PetWareShop - EN
Aug 4, 2023
You are very welcome. Always a pleasure when our customers are satisfied
May 21, 2023
 Verified review
Everything was fine except forecasted delivery - it was a week later. Otherwise wouldn't be a problem but I was travelling during actual delivery.
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Answer by PetWareShop - EN
May 23, 2023
We are so sorry your order was delayed. We do hope it is to your liking
May 19, 2023
 Verified review
Too long shipping :)
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Apr 19, 2023
 Verified review
High quality, precisely as described and prompt delivery with good communication. Thank you
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Answer by PetWareShop - EN
May 11, 2023
Thank you for your great review
Apr 15, 2023
 Verified review
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Apr 12, 2023
 Verified review

Quick to an process order, but customer service needs improvement

The order I placed was processed rather promptly, and I received it in a timely fashion. Unfortunately, after having placed the order, I have not been impressed with their customer service. On two occasions, I had emailed them with questions and/or requests. In the first situation, I emailed them to question a fee that I was charged, which I didn't think was necessary in my situation. They refused to do anything about it. So be it, I still wanted the product. In the second situation, I emailed them because the package they sent me had (a) Obviously been previously owned/returned to them (b) Had some missing and incorrect pieces. Despite this, I did my best to make due, then emailed them to see if they could get a replacement piece for the incorrect one that was in my package. This seemed like a reasonable request given that I spent over 700 euros with them. Unfortunately, several days after sending that email, I've yet to get a response.
Report review
Answer by PetWareShop - EN
Apr 13, 2023
Thank you for your review. We are still busy with your claim and work hard to get spare parts to help you out. We are waiting a response from our supplier as they have to send us some spare parts.