Bergfreunde.eu- Logo - reviews

Bergfreunde.eu
Reviews:

2,744 reviews in the last 12 months29,384 total reviews  

4.81
Excellent

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Certified since: Aug 29, 2017
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Bergfreunde.eu fulfils all Trusted Shops quality criteria, including
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  • Encrypted data transfer
  • Clear ordering process

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Top positive review

Jun 30, 2023
 Verified review
The ordering experience was easy. The product arrived within the estimated time given. (Delivery to Ireland took 7 days). The package arrived safe and secure. The product that arrived was correct, exactly as described and in pristine condition. This is the second product I ordered from Berg Freunde and I am a very satisfied customer. To be picky, the only downside was with the delivery service, they did not seem to regularly update the tracking page so when the package arrived I was not expecting it and therefore may not have been available to take delivery.

Top negative review

Jul 13, 2023
 Verified review
ORDER '33802772' DATED 22.06.2023 I ordered two items from the Company. A Therma Rest Mat, and a BACH professional traveling backpack. Error 1: The website says 4-5 days for the backpack in case I buy it. Since I was before a bigger tour and this time was still good until departure, I bought it. When I bought it, the website changed the delivery time to 10 days. To my telephone inquiry, Support replied that it has to be packed by hand, so it will take longer - but you already knew this when you posted on the website of the online stores that if I buy the backpack, it will not be delivered in 4-5 days, but you still posted this . So you fool people. The consequence of this was that, on the advice of Support, I bought another bag at home so that I could go on the tour. Error 2: Naturally, the package arrived when I was breastfeeding on a mountain in the middle of Norway with my Decathlon backpack - which, let's face it, is not a BACH high-quality tool... So, as soon as I arrived from the tour, I rushed to the parcel delivery service to I will bring my package home. As soon as I opened it, only the Therm A Rest Mattress was inside, but not the backpack. Instead of the backpack, four identical sports bags were packed in the box - so that the backpack was marked on the delivery note, which was also in the box. What mood do you think I'm in right now??? Error 3: The telephone customer service cannot help. Based on the photos and descriptions sent in the letter, nothing happens either - the Company does not perceive that it has suffered multiple damages, to which the answer is not an apology, but a search for a way to compensate me for the damages. After that, one star is too much for you, dear Bergfreunde :-( . I have informed Support that I will contact the European Consumer Centers and complain to them that you do not solve this error that you have generated.
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Reviews for Bergfreunde.eu

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May 2, 2024
 Verified review
Fast and reliable shop. Thx
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2 days ago
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Hitro, jasno in učinkovito
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May 2, 2024
 Verified review
Very fast, perfect service
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Apr 23, 2024
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Perfect shoes at low price
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10 days ago
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Reliable and fast service
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May 7, 2024
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Easy manage, good choices
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3 days ago
 Verified review
Smple and price friendly
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RR
Radu R.
Cluj-Napoca
May 7, 2024
 Verified review
Good quality and service
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May 2, 2024
 Verified review
Ease of use of website
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2 days ago
 Verified review
Availability of item
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11 hours ago
 Verified review

good, fast service

Good, fast service
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JP
Jiri P.
Turnov, CZ
17 hours ago
 Verified review
I can trust them.
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7 days ago
 Verified review
Excellent service
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Apr 27, 2024
 Verified review
Very good service
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12 days ago
 Verified review
Fast shipping,
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DD
11 days ago
 Verified review
Always perfect
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9 days ago
 Verified review
Sem quesitos.
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May 6, 2024
 Verified review
Easy to use
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6 days ago
 Verified review
Easy to use
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8 days ago
 Verified review
excellent
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