Bergfreunde.eu- Logo - reviews

Bergfreunde.eu
Reviews:

2,974 reviews in the last 12 months29,070 total reviews  

4.82
Excellent

Trustmark
Valid

Includes Buyer Protection

Certified since: Aug 29, 2017
The Trustmark indicates trustworthy online retailers.
Bergfreunde.eu fulfils all Trusted Shops quality criteria, including
  • Verified identity
  • Encrypted data transfer
  • Clear ordering process

Trusted Shops Buyer Protection

This company offers Trusted Shops’ buyer protection up to €2,500. Find out how this secures your transaction.

Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Top positive review

Jun 30, 2023
 Verified review
The ordering experience was easy. The product arrived within the estimated time given. (Delivery to Ireland took 7 days). The package arrived safe and secure. The product that arrived was correct, exactly as described and in pristine condition. This is the second product I ordered from Berg Freunde and I am a very satisfied customer. To be picky, the only downside was with the delivery service, they did not seem to regularly update the tracking page so when the package arrived I was not expecting it and therefore may not have been available to take delivery.

Top negative review

Jul 13, 2023
 Verified review
ORDER '33802772' DATED 22.06.2023 I ordered two items from the Company. A Therma Rest Mat, and a BACH professional traveling backpack. Error 1: The website says 4-5 days for the backpack in case I buy it. Since I was before a bigger tour and this time was still good until departure, I bought it. When I bought it, the website changed the delivery time to 10 days. To my telephone inquiry, Support replied that it has to be packed by hand, so it will take longer - but you already knew this when you posted on the website of the online stores that if I buy the backpack, it will not be delivered in 4-5 days, but you still posted this . So you fool people. The consequence of this was that, on the advice of Support, I bought another bag at home so that I could go on the tour. Error 2: Naturally, the package arrived when I was breastfeeding on a mountain in the middle of Norway with my Decathlon backpack - which, let's face it, is not a BACH high-quality tool... So, as soon as I arrived from the tour, I rushed to the parcel delivery service to I will bring my package home. As soon as I opened it, only the Therm A Rest Mattress was inside, but not the backpack. Instead of the backpack, four identical sports bags were packed in the box - so that the backpack was marked on the delivery note, which was also in the box. What mood do you think I'm in right now??? Error 3: The telephone customer service cannot help. Based on the photos and descriptions sent in the letter, nothing happens either - the Company does not perceive that it has suffered multiple damages, to which the answer is not an apology, but a search for a way to compensate me for the damages. After that, one star is too much for you, dear Bergfreunde :-( . I have informed Support that I will contact the European Consumer Centers and complain to them that you do not solve this error that you have generated.
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Reviews for Bergfreunde.eu

Sort by  
Latest first
Mar 14, 2024
 Verified review
Fast delivery and good quality
Report review
Mar 14, 2024
 Verified review
Very good service. Thank you
Report review
Mar 14, 2024
 Verified review
Report review
LC
Laszlo C.
Szombathely
Mar 14, 2024
 Verified review

10/10

simple and clear website, accurate size chart, easy ordering process, fast delivery even to Hungary, product insurance
Report review
Mar 14, 2024
 Verified review
Report review
Mar 13, 2024
 Verified review
a
Report review
Mar 13, 2024
 Verified review
Report review
Mar 13, 2024
 Verified review
Report review
Mar 13, 2024
 Verified review
Report review
Mar 12, 2024
 Verified review
Report review
Mar 12, 2024
 Verified review
Report review
Mar 12, 2024
 Verified review
Report review
Mar 12, 2024
 Verified review
Very good quality and selection! Fast delivery. Can’t think of any improvement.
Report review
Mar 12, 2024
 Verified review
Report review
Mar 11, 2024
 Verified review
Excellent price offers and a very efficient service
Report review
Mar 11, 2024
 Verified review
Report review
Mar 11, 2024
 Verified review
Fast responses on many deliveries. Great variety of products. No bad surprises. Supportive on invoicing needs. Highly recommended
Report review
Mar 11, 2024
 Verified review
Good products, good discounts, delivery in time
Report review
MM
Milan M.
Poprad
Mar 11, 2024
 Verified review
Report review
Mar 11, 2024
 Verified review
Report review