Bergfreunde.eu- Logo - reviews

Bergfreunde.eu
Reviews:

2,974 reviews in the last 12 months29,070 total reviews  

4.82
Excellent

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Bergfreunde.eu fulfils all Trusted Shops quality criteria, including
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Top positive review

Jun 30, 2023
 Verified review
The ordering experience was easy. The product arrived within the estimated time given. (Delivery to Ireland took 7 days). The package arrived safe and secure. The product that arrived was correct, exactly as described and in pristine condition. This is the second product I ordered from Berg Freunde and I am a very satisfied customer. To be picky, the only downside was with the delivery service, they did not seem to regularly update the tracking page so when the package arrived I was not expecting it and therefore may not have been available to take delivery.

Top negative review

Jul 13, 2023
 Verified review
ORDER '33802772' DATED 22.06.2023 I ordered two items from the Company. A Therma Rest Mat, and a BACH professional traveling backpack. Error 1: The website says 4-5 days for the backpack in case I buy it. Since I was before a bigger tour and this time was still good until departure, I bought it. When I bought it, the website changed the delivery time to 10 days. To my telephone inquiry, Support replied that it has to be packed by hand, so it will take longer - but you already knew this when you posted on the website of the online stores that if I buy the backpack, it will not be delivered in 4-5 days, but you still posted this . So you fool people. The consequence of this was that, on the advice of Support, I bought another bag at home so that I could go on the tour. Error 2: Naturally, the package arrived when I was breastfeeding on a mountain in the middle of Norway with my Decathlon backpack - which, let's face it, is not a BACH high-quality tool... So, as soon as I arrived from the tour, I rushed to the parcel delivery service to I will bring my package home. As soon as I opened it, only the Therm A Rest Mattress was inside, but not the backpack. Instead of the backpack, four identical sports bags were packed in the box - so that the backpack was marked on the delivery note, which was also in the box. What mood do you think I'm in right now??? Error 3: The telephone customer service cannot help. Based on the photos and descriptions sent in the letter, nothing happens either - the Company does not perceive that it has suffered multiple damages, to which the answer is not an apology, but a search for a way to compensate me for the damages. After that, one star is too much for you, dear Bergfreunde :-( . I have informed Support that I will contact the European Consumer Centers and complain to them that you do not solve this error that you have generated.
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Reviews for Bergfreunde.eu

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Sep 9, 2023
 Verified review
problem using pay pal, had to write delivery address 5 times
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Answer by Bergfreunde.eu
Sep 11, 2023
Hello and thank you for your feedback! We're sorry to hear that you had difficulties with the delivery of your order. We understand that you're upset about that. Contact us at anytime at Bergfreunde.eu/contact/ if we can assist you. We apologise for the inconvenience. Best wishes, Bergfreunde.eu
May 18, 2023
 Verified review
Photos are deceiving and don't include many article details.
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PS
PANAGIOTIS S.
ALEXANDROUPOLIS
Aug 2, 2023
 Verified review
Very slow delivery process. I haven't seen the parcel yet.
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Answer by Bergfreunde.eu
Aug 4, 2023
Hello and thank you for your review! Unfortunately, due to a complete adjustment of our inventory management system, there was a delay of processing in our logistics. This led to a backlog of orders. We apologize for any inconvenience caused. Currently are working at full speed to reduce this backlog. Your package could not be delivered on time. We are sorry for that! You can always use your 100-day return policy and simply send the unused items back to us. We are sorry that the delivery time was unusually high this time. We understand that this is an inconvenience for you! Of course, this is not in accordance to our service philosophy. We are constantly working to improve our service. We are sure that we will be able to convince you with our fast delivery times and our very good customer service with your next purchase. Thank you for your constructive criticism and understanding. Best wishes Bergfreunde.eu
Nov 24, 2023
 Verified review
i cannot pay or regster billing address from Serbia. Shame
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Answer by Bergfreunde.eu
Dec 9, 2023
Hello and thank you for your feedback! We're sorry but due to EU regulations we cannot deliver to Serbia at the moment. We can understand that this is an inconvenience. We are hoping this will change in the future! Best regards Bergfreunde.eu
Aug 16, 2023
 Verified review

good products but forces to buy more

good products at good price but force buyer to spend more
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Answer by Bergfreunde.eu
Aug 28, 2023
Thank you for your review. We apologize that your experience did not meet your expectations. Unfortunately we cannot understand what you mean by 'force buyer to spend more' as there are no such measures in our shop. We are pleased at any time to hear about your experiences and suggestions at Bergfreunde.eu/contact/ . Best regards, Bergfreunde.eu
Oct 16, 2023
 Verified review
I posted a question but have not received an answer
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Answer by Bergfreunde.eu
Dec 9, 2023
Hello and thank you for your feedback. We're sorry that you've been waiting. Our records show that you received an answer a day after your questions - please let us know if there was a technical issue! Best wishes Bergfreunde.eu
May 5, 2023
 Verified review
Goods have not arrived 14 days after placing order
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Answer by Bergfreunde.eu
Aug 4, 2023
Hello and thank you for your review! Unfortunately, due to a complete adjustment of our inventory management system, there was a delay of processing in our logistics. This led to a backlog of orders. We apologize for any inconvenience caused. Currently are working at full speed to reduce this backlog. Your package could not be delivered on time. We are sorry for that! You can always use your 100-day return policy and simply send the unused items back to us. We are sorry that the delivery time was unusually high this time. We understand that this is an inconvenience for you! Of course, this is not in accordance to our service philosophy. We are constantly working to improve our service. We are sure that we will be able to convince you with our fast delivery times and our very good customer service with your next purchase. Thank you for your constructive criticism and understanding. Best wishes Bergfreunde.eu
Jun 19, 2023
 Verified review
Delivery lasts to long, everything else is ok
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Answer by Bergfreunde.eu
Aug 4, 2023
Hello and thank you for your review! Unfortunately, due to a complete adjustment of our inventory management system, there was a delay of processing in our logistics. This led to a backlog of orders. We apologize for any inconvenience caused. Currently are working at full speed to reduce this backlog. Your package could not be delivered on time. We are sorry for that! You can always use your 100-day return policy and simply send the unused items back to us. We are sorry that the delivery time was unusually high this time. We understand that this is an inconvenience for you! Of course, this is not in accordance to our service philosophy. We are constantly working to improve our service. We are sure that we will be able to convince you with our fast delivery times and our very good customer service with your next purchase. Thank you for your constructive criticism and understanding. Best wishes Bergfreunde.eu
Nov 4, 2023
 Verified review
It takes ages till a customer gets refund.
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Answer by Bergfreunde.eu
Dec 11, 2023
Hello and thank you for your review! We apologize for the inconvenience you experienced with your return. We are glad to see that your concern has been resolved by our customer service. Meanwhile your return has arrived here and a refund has been issued. Sorry again for the inconvenience. Best regards, Bergfreunde.eu
Aug 10, 2023
 Verified review
Dobrý den. Prosím vás. Kde je moje zásilka?
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Answer by Bergfreunde.eu
Dec 9, 2023
Hello and thank you for your review. Unfortunately, we can only answer in English at the moment. About that, we're truly sorry. We're happy to see that you received your shipment shortly after! If you have any questions, you can also always contact us at bergfreunde.eu/contact/ so we will find a solution. Best wishes Bergfreunde.eu
Aug 16, 2023
 Verified review
I haven't received it after 15 days
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Answer by Bergfreunde.eu
Sep 8, 2023
Thank you for your review. An error must have occurred here, we understand how annoying this situation is and we apologize for that. We can see you have already contacted our colleagues in customer service. If you require any further assistance, do not hesitate to contact us again at Bergfreunde.eu/contact/ . Kind regards, Bergfreunde.eu
Jul 31, 2023
 Verified review
Still haben received my order.
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Answer by Bergfreunde.eu
Aug 4, 2023
Hello and thank you for your review! Unfortunately, due to a complete adjustment of our inventory management system, there was a delay of processing in our logistics. This led to a backlog of orders. We apologize for any inconvenience caused. Currently are working at full speed to reduce this backlog. Your package could not be delivered on time. We are sorry for that! You can always use your 100-day return policy and simply send the unused items back to us. We are sorry that the delivery time was unusually high this time. We understand that this is an inconvenience for you! Of course, this is not in accordance to our service philosophy. We are constantly working to improve our service. We are sure that we will be able to convince you with our fast delivery times and our very good customer service with your next purchase. Thank you for your constructive criticism and understanding. Best wishes Bergfreunde.eu
Sep 8, 2023
 Verified review
cancel my order for no reason
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Answer by Bergfreunde.eu
Oct 6, 2023
Hello and thank you for your message! We understand that you are upset in this matter. Please get in touch with us to clear up the misunderstanding. Thank you and best regards, Bergfreunde.eu
Aug 17, 2023
 Verified review
Still not received product!
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Answer by Bergfreunde.eu
Sep 8, 2023
hank you for your review. An error must have occurred here, we understand how annoying this situation is and we apologize for that. We can see you have already contacted our colleagues in customer service. If you require any further assistance, do not hesitate to contact us again at Bergfreunde.eu/contact/ . Kind regards, Bergfreunde.eu
Jun 21, 2023
 Verified review

Very long delivery time which was different to advertised

Very long delivery time.
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Answer by Bergfreunde.eu
Aug 4, 2023
Hello and thank you for your review! Unfortunately, due to a complete adjustment of our inventory management system, there was a delay of processing in our logistics. This led to a backlog of orders. We apologize for any inconvenience caused. Currently are working at full speed to reduce this backlog. Your package could not be delivered on time. We are sorry for that! You can always use your 100-day return policy and simply send the unused items back to us. We are sorry that the delivery time was unusually high this time. We understand that this is an inconvenience for you! Of course, this is not in accordance to our service philosophy. We are constantly working to improve our service. We are sure that we will be able to convince you with our fast delivery times and our very good customer service with your next purchase. Thank you for your constructive criticism and understanding. Best wishes Bergfreunde.eu
Jun 15, 2023
 Verified review
Very long delivery times
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Answer by Bergfreunde.eu
Aug 4, 2023
Hello and thank you for your review! Unfortunately, due to a complete adjustment of our inventory management system, there was a delay of processing in our logistics. This led to a backlog of orders. We apologize for any inconvenience caused. Currently are working at full speed to reduce this backlog. Your package could not be delivered on time. We are sorry for that! You can always use your 100-day return policy and simply send the unused items back to us. We are sorry that the delivery time was unusually high this time. We understand that this is an inconvenience for you! Of course, this is not in accordance to our service philosophy. We are constantly working to improve our service. We are sure that we will be able to convince you with our fast delivery times and our very good customer service with your next purchase. Thank you for your constructive criticism and understanding. Best wishes Bergfreunde.eu
Aug 11, 2023
 Verified review
Kde mám svoji zásilku?
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Nov 20, 2023
 Verified review
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Answer by Bergfreunde.eu
Dec 6, 2023
Hello and thank you for your rating! We are very sorry that we could not convince you of our service! Unfortunately, there were massive delays in shipping within the EU and accordingly a high volume for us. Sorry that you had to wait longer for an email reply. Best regards, Bergfreunde.eu
Sep 15, 2023
 Verified review
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Answer by Bergfreunde.eu
Sep 18, 2023
Hello and thank you for the rating! Unfortunately, there is no information or reason listed together with your rating so we cannot see what the particular problem has been. Please contact us as soon as possible so we can clarify the matter. Kind regards, Bergfreunde.eu
Aug 29, 2023
 Verified review
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Answer by Bergfreunde.eu
Aug 31, 2023
Hello and thank you for your rating! Unfortunately, there is no information or reason listed together with your rating. We are pleased at any time to hear about your wishes and suggestions at bergfreunde.eu/contact/ . Kind regards, Bergfreunde.eu