Bergfreunde.eu- Logo - reviews

Bergfreunde.eu
Reviews:

2,974 reviews in the last 12 months29,070 total reviews  

4.82
Excellent

Trustmark
Valid

Includes Buyer Protection

Certified since: Aug 29, 2017
The Trustmark indicates trustworthy online retailers.
Bergfreunde.eu fulfils all Trusted Shops quality criteria, including
  • Verified identity
  • Encrypted data transfer
  • Clear ordering process

Trusted Shops Buyer Protection

This company offers Trusted Shops’ buyer protection up to €2,500. Find out how this secures your transaction.

Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Top positive review

Jun 30, 2023
 Verified review
The ordering experience was easy. The product arrived within the estimated time given. (Delivery to Ireland took 7 days). The package arrived safe and secure. The product that arrived was correct, exactly as described and in pristine condition. This is the second product I ordered from Berg Freunde and I am a very satisfied customer. To be picky, the only downside was with the delivery service, they did not seem to regularly update the tracking page so when the package arrived I was not expecting it and therefore may not have been available to take delivery.

Top negative review

Jul 13, 2023
 Verified review
ORDER '33802772' DATED 22.06.2023 I ordered two items from the Company. A Therma Rest Mat, and a BACH professional traveling backpack. Error 1: The website says 4-5 days for the backpack in case I buy it. Since I was before a bigger tour and this time was still good until departure, I bought it. When I bought it, the website changed the delivery time to 10 days. To my telephone inquiry, Support replied that it has to be packed by hand, so it will take longer - but you already knew this when you posted on the website of the online stores that if I buy the backpack, it will not be delivered in 4-5 days, but you still posted this . So you fool people. The consequence of this was that, on the advice of Support, I bought another bag at home so that I could go on the tour. Error 2: Naturally, the package arrived when I was breastfeeding on a mountain in the middle of Norway with my Decathlon backpack - which, let's face it, is not a BACH high-quality tool... So, as soon as I arrived from the tour, I rushed to the parcel delivery service to I will bring my package home. As soon as I opened it, only the Therm A Rest Mattress was inside, but not the backpack. Instead of the backpack, four identical sports bags were packed in the box - so that the backpack was marked on the delivery note, which was also in the box. What mood do you think I'm in right now??? Error 3: The telephone customer service cannot help. Based on the photos and descriptions sent in the letter, nothing happens either - the Company does not perceive that it has suffered multiple damages, to which the answer is not an apology, but a search for a way to compensate me for the damages. After that, one star is too much for you, dear Bergfreunde :-( . I have informed Support that I will contact the European Consumer Centers and complain to them that you do not solve this error that you have generated.
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Reviews for Bergfreunde.eu

 Sort by  
Relevance
(2677)
(25)
Reset
Mar 9, 2024
 Verified review
the website is easy to use and find products of your favorite brands. all payment options make it especially convenient to make a purchase (Apple pay), you don't have to look for a credit card, and I like the fact that you don't have to be a customer, but you can show the purchase as a so-called guest. I visit your website often, I like nature and hiking, being outside, and the page is very user friendly, so I will continue to visit the page.
Report review
6 days ago
 Verified review
Excellent after sale service. Bought mountain shoes that were 1 size too big. They did not fit and I return them. As promised, they paid me back within 10 days.
Report review
Mar 1, 2024
 Verified review
Good quality of the item. It arrived as scheduled in good condition. Also, the site was very helpful for the selection of the correct size.
Report review
Feb 28, 2024
 Verified review
I asked a question about something I couln’t find and got a very complete answer only a few hours later. And it solved my problem!
Report review
Mar 11, 2024
 Verified review
Fast responses on many deliveries. Great variety of products. No bad surprises. Supportive on invoicing needs. Highly recommended
Report review
11 days ago
 Verified review

Great prices and quick shipping

Last time I ordered from them, got my goods in two days, which is superfast considering that other shops take 7 to 10 days.
Report review
LC
Laszlo C.
Szombathely
Mar 14, 2024
 Verified review

10/10

simple and clear website, accurate size chart, easy ordering process, fast delivery even to Hungary, product insurance
Report review
Feb 28, 2024
 Verified review

Good online shopping experience on Bergfreunde.com

Most experiences with previous orders were OK. Last order was wrong (wrong size of boots in correct package box).
Report review
Mar 10, 2024
 Verified review

Thank you

Hello guyes, it was a joy to make a purchase on your side. Good products and reasonable prices :). Well done
Report review
13 days ago
 Verified review
That went well, but the proof of the pudding is in the wearing. Let's see how I feel when I get the shoe.
Report review
Mar 1, 2024
 Verified review

I was happy that my items were covered

I was happy that my Items where covered, and if they got lost, I would get my money back Thank you
Report review
9 days ago
 Verified review
I ordered a Patagonia nano jacket. It was packaged nicely and arrived fast. Very friendly staff.
Report review
5 days ago
 Verified review

Wunderbar!

The service, the German precision, the prices, the knowledge, the friendly staff. Wunderbar!
Report review
Mar 7, 2024
 Verified review

very good information

I found my size, down jacket for my windy climat on the west of Lithuania.I will wait for it
Report review
6 days ago
 Verified review
My first port of call, when I need to shop online for any related sporting items.
Report review
Mar 4, 2024
 Verified review

Bergfreunde FTW!

The ease of order an epic speed of delivery to Croatia in 3 days - you guys rock!
Report review
Mar 12, 2024
 Verified review
Very good quality and selection! Fast delivery. Can’t think of any improvement.
Report review
Mar 4, 2024
 Verified review
Excellent choices of brands and clothing. The are bargains if you look,
Report review
7 days ago
 Verified review
Good products, prices; reliable service; trustworthy. All good
Report review
8 days ago
 Verified review

Kvalitetna usluga

Brzi su i pouzdani, zadovoljstvo je kupovati kod njih.
Report review