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Bergfreunde.eu
Reviews:

3,912 reviews in the last 12 months28,401 total reviews  

4.83
Excellent

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Certified since: Aug 29, 2017
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Bergfreunde.eu fulfils all Trusted Shops quality criteria, including
  • Verified identity
  • Encrypted data transfer
  • Clear ordering process

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Top positive review

Jun 30, 2023
 Verified review
The ordering experience was easy. The product arrived within the estimated time given. (Delivery to Ireland took 7 days). The package arrived safe and secure. The product that arrived was correct, exactly as described and in pristine condition. This is the second product I ordered from Berg Freunde and I am a very satisfied customer. To be picky, the only downside was with the delivery service, they did not seem to regularly update the tracking page so when the package arrived I was not expecting it and therefore may not have been available to take delivery.

Top negative review

Jan 30, 2023
 Verified review
one star ⭐ is to much already. firstly they did not place my phone no. on the parcel; i had to locate the parcel to drive over there and pay few bucks to get it, because was on the way back to bergfrende guys. 2ndly, the products were not properly displayed regarding size. In my case, i have purchased a cap which was kids size! the other produc was a Scott bike shorts, ad i have from some years now an old one, but this new one was way to large. I had unfortunately to pay money to get rid of bergfrende careless unpro operations they do! hopefully not with everybody; i have learn and ticket for to that was 9,95€uro. Apologies or discount No! no need for that. Disappointed -that is that period.
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Reviews for Bergfreunde.eu

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Jan 15, 2023
 Verified review
An expensive pair of base layer leggings I bought laddered like a pair of cheap tights on the second wear Joha is the brand -avoid! Also base layers advertised as being wool from Svala -but a layer of polyurethane (a nasty plastic I’m allergic to ) as a lining -overpriced & very cheap quality clothes Never again
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Answer by Bergfreunde.eu
Jan 25, 2023
Thank you for the review. Our apologies that the item you received does not meet your expectations. Please contact us at www.bergfreunde.eu/contact/ so we can find a solution for you. Best regards, Bergfreunde.eu
Jan 8, 2023
 Verified review
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Answer by Bergfreunde.eu
Jan 12, 2023
Hello and thank you for the rating! Unfortunately, there is no information or reason listed together with your rating so we cannot see what the particular problem has been. Please contact us as soon as possible so we can clarify the matter. Kind regards, Bergfreunde.eu
Jan 4, 2023
 Verified review
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Answer by Bergfreunde.eu
Jan 12, 2023
Hello and thank you for the rating! Unfortunately, there is no information or reason listed together with your rating so we cannot see what the particular problem has been. Please contact us as soon as possible so we can clarify the matter. Kind regards, Bergfreunde.eu
Dec 25, 2022
 Verified review
I haven’t received an order update since 13/12.
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Answer by Bergfreunde.eu
Jan 25, 2023
Hello and thank you for your feedback! We apologize that you had problems with the delivery. If there are still difficulties, please contact us at www.bergfreunde.eu/contact/, so we can help you with your issue. Best regards, Bergfreunde.eu
Dec 19, 2022
 Verified review

Billing info change not possible

Hello, as I have made my previous orders as a company, I was unable to change this during the payment process. Also its not possible to change my billing information from company to prive person in my profile so I had to make this order as a guest using different email. Is there some specific way how to change my billing info ? Thank you Martin Gonda
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Answer by Bergfreunde.eu
Feb 14, 2023
Hello and thank you for your message! We are sorry to hear that you were unable to change your billing adresse! In this situation we will have to ask to contact us at www.bergfreunde.eu/contact/ so that we can better address your issue. Best regards, Bergfreunde.eu
Dec 19, 2022
 Verified review
The zip of the jacket is very difficult to fit and close.
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Answer by Bergfreunde.eu
Feb 2, 2023
Thank you for the review. Our apologies that the item you received does not meet your expectations. Please contact us at www.bergfreunde.eu/contact/, so we can offer you a satisfactory solution. Best regards, Bergfreunde.eu
Dec 15, 2022
 Verified review
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Answer by Bergfreunde.eu
Dec 28, 2022
Hello and thank you for the rating! Unfortunately, there is no information or reason listed together with your rating so we cannot see what the particular problem has been. Please contact us as soon as possible so we can clarify the matter. Kind regards, Bergfreunde.eu
BI
Bogdan I.
Bucharest
Dec 12, 2022
 Verified review
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Answer by Bergfreunde.eu
Dec 28, 2022
Hello and thank you for the rating! Unfortunately, there is no information or reason listed together with your rating so we cannot see what the particular problem has been. Please contact us as soon as possible so we can clarify the matter. Kind regards, Bergfreunde.eu
Dec 11, 2022
 Verified review

Sizes

You don't always have all sizes...
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Answer by Bergfreunde.eu
Feb 2, 2023
Hello and thank you for the rating! Unfortunately, there is no information or reason listed together with your rating. We are pleased at any time about your wishes and suggestions! Kind regards, Bergfreunde.eu